Berlin City Toyota Lexus of Portland

This is the second car we have purchased at this Dealership through Tim Thomas and have been more than satisfied each time. John Patton delivered our new car to us and spent more time than we expec Dealership through Tim Thomas and have been more than satisfied each time. John Patton delivered our new car to us and spent more time than we expected going over the various aspects of the car. We have always been completely satisfied with their service and hold all of the personnel in the highest esteem. More

This was one of the best experiences we have had purchasing a vehicle. They were very friendly and got us into the vehicle we saw in the ad. The financing was very good for us and everyone we work purchasing a vehicle. They were very friendly and got us into the vehicle we saw in the ad. The financing was very good for us and everyone we worked with knew the information and had a very good understanding to be able to explain it to us. We will be recommending Berlin City Toyota/Scion to family and friends. More

Extremely satisfied with the overally experience. Truly took into consideration our wants and needs and most importantly, our financial limitations and developed a plan to purchase and feel assured of qual took into consideration our wants and needs and most importantly, our financial limitations and developed a plan to purchase and feel assured of quality, value and covered from a maint standpoint. Did not pressure at all which has always been a negative in my eyes in past dealings with other dealerships. Would definitely consider Tim Brown and Berlin City for any future business. More

Ramzi - As usual, was the best salesman I have ever dealt with. I would recommend him to anyone who is going to buy a new Toyota. He has always been very professional and has always got us the cars we need with. I would recommend him to anyone who is going to buy a new Toyota. He has always been very professional and has always got us the cars we needed. I always know that I will be well taken care of when I go to him. More

Harold went out of his way to search out the perfect vehicle to suit my needs. He was professional and diligant. He's exceptionally trustworthy and friendly. Buying a car is more often than not complete vehicle to suit my needs. He was professional and diligant. He's exceptionally trustworthy and friendly. Buying a car is more often than not complete heartburn but Harold made it an enjoyable experience. I HIGHLY recommend both him and the dealership. More

I've had a lot of subpar experiences with under-knowledged salesman over the years where it seems the only thing they know about the product is they have to sell it to keep their jobs. This under-knowledged salesman over the years where it seems the only thing they know about the product is they have to sell it to keep their jobs. This was certainly not the case with our sales rep Ryan Goodwin when we decided to purchase a Toyota Tundra. His breadth of product knowledge, willingness and ability to answer ALL of our questions, and sincerity made it as close to a perfect buying experience as we've ever had. He really gave us the feeling that he was representing us and not the dealership. The next time I'm in the market for a vehicle, Ryan will be the first person I contact. More

I purchased a 2008 Toyota over the President's Day holiday. I had prepared myself with most of the information I needed to purchase this year vehicle. The salesman explained all of the necessary fun holiday. I had prepared myself with most of the information I needed to purchase this year vehicle. The salesman explained all of the necessary functions of a hybrid, how it operated and gave me good instruction on how to drive it...both in the parking lot and out on the streets. These were determining factors when I made a decision to negotiate a fair price for the car. My experience was very positive, and I would highly recommend this dealership and sales person to anyone I knew that was looking for a pre-ownned vechile. Michelle Armstrong More

Tom was very helpful and professional. Customer Service is number one with him. He has helped to guide us through a situation that could have been very inconvenient, and he turned it around to make it ver is number one with him. He has helped to guide us through a situation that could have been very inconvenient, and he turned it around to make it very comfortable and easy. He even took the time after a snow storm to deliver a car to me while my husband was in the hospital. Thanks Tom and Berlin City! More

1. Knew the product and explained all things well. 2. 1. Knew the product and explained all things well. 2. Clear and fair price negotiations; no bs about "Oh I have to check with my sales manager." 3 1. Knew the product and explained all things well. 2. Clear and fair price negotiations; no bs about "Oh I have to check with my sales manager." 3. Solved all problems in a forthright manner. 4. Courteous and respectful with a good instincts for being helpful. 5. A very honest, no pressure approach to sales that really worked for me. 6. Arranged for me to drive the car at night so I could see if I liked the headlights. 7. Got me into the car quickly. From deal to drive out in under a few hours. 8. I liked his approach and his willingness to find out what I needed and wanted. I felt like he was really working with me and for me--not against me. And everyone else at the dealership was like that. The dealership policy of no money down, no interest, 60 months, cash off and a very good trade sold me. I think it was a President's day special. More

Harold Blaney: I knew within minutes of starting to converse with him by phone that he understood the issues we faced, and immediately got the sense that this deal was going to be EXACTLY as presented, converse with him by phone that he understood the issues we faced, and immediately got the sense that this deal was going to be EXACTLY as presented, no surprises... Until we got around to talking about Nick's recent graduation and Toyota's Graduate/First time buyer program - that was a great surprise! I had the feeling that he was going to be my ally as well as Nick's, and do everything he could to make sure the kid got what he needed. In any case, Nick reported back to me that working with Harold was like having two people on his side thru-out the process (me on the phone, and Harold providing answers and valued guidance in person). There was no question that was not met with an immediate (and accurate) answer, or an immediate inquiry to the appropriate department. Given the time crunch we were in, this was incredibly helpful. Harold was able to turn a terribly stressful situation into a happy occasion thru his professionalism and apparent integrity. He was able to give Nick the same vibe in person that I got over the phone and immediately put him at ease (relatively speaking). Nick also conveyed to me that he was very impressed that Harold was as quick at crunching the numbers in his head as he himself was (rare) and that he always rounded up, never trying to make $19,900 sound like "19". Lastly, Nick's day was a mess, requiring an interruption in the process to allow him to scoot back to Wiscasset to pick up his Lady (he had her car). He did this knowing that Harold's day would (unfortunately) end before he could get back. Much to Nick's surprise and pleasure, Harold stayed late that evening, apparently just to make sure all went smoothly, and that Nick got out of there with the wheels he so badly needed. Nick never felt like he was being "sold" anything, only that he was being provided the help needed to make his own way. That is how all customers should feel. Thank you so much. More