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Berlin City Toyota Lexus of Portland
Portland, ME
1,142 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,142 reviews
July 20, 2018
2 year check up I was extremely pleased with the attendant. He was excellent, answered my questions and was very personable. Explained when I should be coming back I was extremely pleased with the attendant. He was excellent, answered my questions and was very personable. Explained when I should be coming back and was one of the nicest I have dealt with in the service dept. More
by Barb123
Employees Worked With
Eric Mendoza
July 20, 2018
one year service good system for lining up vehicles. very thorough with keeping customers up on what is going on and updates. The waiting room is very comfortable. good system for lining up vehicles. very thorough with keeping customers up on what is going on and updates. The waiting room is very comfortable. More
by hsusla
Employees Worked With
everyone from driving in to getting back in car
July 20, 2018
10,000 Mile Check Up Derek was was excellent, answered all my questions and was very personable. He has great Customer Service Skills which would bring me back for servic Derek was was excellent, answered all my questions and was very personable. He has great Customer Service Skills which would bring me back for service again and again. More
by MyWay1Way
Employees Worked With
Derek not sure of last name.
July 20, 2018
Great New Car! I recently purchased a Prius C hybrid. Jon, the sales person was very knowledgeable, helpful and friendly through the process. He stayed late and ev I recently purchased a Prius C hybrid. Jon, the sales person was very knowledgeable, helpful and friendly through the process. He stayed late and even helped me get my phone and bluetooth set up on system. More
by photocat207
Employees Worked With
Jonathan Olmstead 5 stars, Cliff Gajtkowski
July 20, 2018
Relaxed and Confident atmosphere! Confidence in their knowledge and their abilities shows to be quite evident in the relaxed atmosphere of this Berlin dealership. Whether management, s Confidence in their knowledge and their abilities shows to be quite evident in the relaxed atmosphere of this Berlin dealership. Whether management, sales or finance we were treated with care and respect along with a professionalism that is unfortunately not so common any more. All our needs were met and questions answered leading to a deal we love and an experience that was far less stressful than had been anticipated. Tony Lekas from the Lexus folks next door suggested we stop in to see the Rav4s and we are glad that he did. Matt, Mike and Lee took it from there to a deal we drove away with in just under two hours!!! If you haven't been to Berlin Toyota yet, definitely include them in your future search for a new or preowned vehicle. You won't be sorry! Steve and Vesta Cassidy . More
by Steve & Vesta
Employees Worked With
Michael Begley, Lee Ross, Matt Almy
July 19, 2018
Great Service Diane in the service department is wonderful! Love taking my car there because I know that my car will be well taken care of and the people are polite Diane in the service department is wonderful! Love taking my car there because I know that my car will be well taken care of and the people are polite and knowledgeable. More
by swimfly
Employees Worked With
Diane, Matt Almy
July 19, 2018
excellent Tire problem and had to come in without appt. Problem dealt with quickly and courteously. Eric was very helpful. Well done overall. Thank you. I Tire problem and had to come in without appt. Problem dealt with quickly and courteously. Eric was very helpful. Well done overall. Thank you. I would come back. More
by thanksmuch
Employees Worked With
Eric Ellery
July 19, 2018
Great Service Diane Fortin was wonderful! She made sure my truck was ready in a timely fashion even though I was not indicate on the on-line scheduler that I was go Diane Fortin was wonderful! She made sure my truck was ready in a timely fashion even though I was not indicate on the on-line scheduler that I was going to wait for my truck. More
by 2018Tundra
Employees Worked With
Diane Fortin
July 19, 2018
Fantastic! Derek was wonderful and I was very happy with the service! I was processed very quickly and everything only took an hour! The complementary coffee was Derek was wonderful and I was very happy with the service! I was processed very quickly and everything only took an hour! The complementary coffee was great as well! More
by Coleb
Employees Worked With
Derek Federico
July 18, 2018
Melanie and this dealership are really helpful This is the second car I have purchased from this dealership and I am very satisfied. Melanie is a compassionate and knowledgable sales person who was This is the second car I have purchased from this dealership and I am very satisfied. Melanie is a compassionate and knowledgable sales person who was receptive and helpful, Way to go, Berlin City! P.S. Cliff is a treasure in his job. More
by jjstebbi
Employees Worked With
Melanie, Cliff Gajtkowski
