Berlin City Nissan of Portland

Travis from Parts & Service - Courteous Professional! Best! I came in on 8/28/18 with my 91 Nissan Skyline GTR looking to get a spare ignition key cut, no one else could do it no matter which specialty shop I w I came in on 8/28/18 with my 91 Nissan Skyline GTR looking to get a spare ignition key cut, no one else could do it no matter which specialty shop I went to. This is a simple key with no immobilizer, but a very specific cutting pattern which is not a common one. Travis took the time to research the background when I called in advance, identified that they have the correct foreign key blank I needed, and even cut the key on a standard blank to ensure it worked before cutting into the $40 OEM one that I had purchased on my own. Stellar research and customer service - a true expert. Please give Travis at least a bonus, but more preferably a raise especially if this review aligns itself with the standard of his work quality and outcomes daily. Despite the challenge, he made it happen by connecting the needed information and made sure it was a success for me as a customer. I will always come back here for anything Nissan related, the best experience, hands down. Thank you Berlin City Nissan, and thank you Travis! More

GMC Terrain purchase We worked with Brian Doyle and he was super friendly and efficient. We knew exactly what we wanted and he got us right into it. We worked with Brian Doyle and he was super friendly and efficient. We knew exactly what we wanted and he got us right into it. More

Great Sales and Service I purchased my GMC Acadia from this Tom at this location. I gave him my "used car wish list" and he came through with every box checked. The process I purchased my GMC Acadia from this Tom at this location. I gave him my "used car wish list" and he came through with every box checked. The process was easy and comfortable. I never felt pressured but rather felt supported and helped. Since the purchase I have had great service. All of my oil changes and service needs have been completed direct at the dealer and have been smooth and easy I would certainly recommend Berlin City Nissan and Tom to anyone looking for a vehicle. More

Quick, easy, definition of understanding customers needs Walked in the other day looking for either an Altima or a maxima. I worked with brian and at first we figured out something I could afford. He didn’t Walked in the other day looking for either an Altima or a maxima. I worked with brian and at first we figured out something I could afford. He didn’t try to up sell me and when he recommended something I wasn’t interested in he moved on and asked other questions to help fit my needs to my liking. Best part was he wasn’t pushy and helped me find exactly what I was looking for. Even his sales manager Chris was exceptional and both could not have been more professional. I was able to find a car two years younger with 20000 less miles for a cheaper payment per month. I definitely recommend asking for brian if you’re going in to look for a Nissan! More

Great experience all around I first inquired online and within 10 minutes I received a response from Tom Hayes, who introduced himself as the new car manager. Tom was great! I ha I first inquired online and within 10 minutes I received a response from Tom Hayes, who introduced himself as the new car manager. Tom was great! I had a million questions for him and he answered every single one, without pressuring me to come to the dealership and purchase that day, like the other two I inquired with. Not only was he polite and curteous, but he had offered the lowest price. If your looking for a great price on a new Nissan and a low pressure, laid back atmosphere, this is the place for you. Him and the staff has earned my business for years to come. Thanks Tom!! More

Great Experience Berlin City Nissan was exceptional in helping me with two vehicle leases. As a first time mom, they helped me upgrade from a small compact car to a sp Berlin City Nissan was exceptional in helping me with two vehicle leases. As a first time mom, they helped me upgrade from a small compact car to a spacious Murano. When my lease ended, I worked with sales manager Tom Hayes on my vehicle budget and he and his team helped me smoothly transition into a fully loaded Rogue. The service department is great at scheduling oil changes and getting them done in a timely manner. They’re a great group of people and I wouldn’t go anywhere else for my vehicle needs. More

Quick and easy transaction I was in the market for a new car, I knew I wanted an SVU, but wasn't sure which one. I test drove the Pathfinder close to home and the dealership to I was in the market for a new car, I knew I wanted an SVU, but wasn't sure which one. I test drove the Pathfinder close to home and the dealership told me there was no way I was going to get a Midnight Black Platinum edition. They asked for my 2nd choice. I am not about to spend $40K and not get my first choice. So I sent out some emails to other dealerships. Tom Hayes at Berlin City picked up my email, said he didn't have one, but he'd find it. Two days later he had it for me, ready to go. I paid less than I would have for my 2nd choice, got a super great deal on my trade in, and was in and out of the dealership in less than an hour. Best car buying experience ever. Can't wait to turn this over to my kids and get to buy another one from Tom. More

Excellent Experience and Great People I recently leased a Nissan Maxima from Berlin City Nissan. Travis was my sales person and was awesome. Showed me all of the different options and he I recently leased a Nissan Maxima from Berlin City Nissan. Travis was my sales person and was awesome. Showed me all of the different options and helped me choose the vehicle that fit my needs as well as my wallet. Tom was the manager who got involved and also helped along the way. Both of these individuals listened to my concerns, needs and made recommendations based on exactly what I told them. My wife is wanting a new car and we are planning on going back soon for our next vehicle. I I highly recommend this dealer is you want a good deal with GREAT customer service. Thanks to everyone who helped me with my new car! More

Berlin City Nissan Of South Portland ~ Tom Hayes I think most of us can relate to the car shopping experience. I have to say I dreaded the thought of it from the beginning. I’d seen a vehicle of int I think most of us can relate to the car shopping experience. I have to say I dreaded the thought of it from the beginning. I’d seen a vehicle of interest to me on the Internet and within minutes of reaching out to them Tom Hayes the store manager gave me a call. He was extremely polite and informative with clear communication and transparency. I set up an appointment with him and upon arriving I was even more blown away. He had a car pulled up clean and gassed with the air-conditioning on no pressure ... just a comfortable environment with clear and transparent information put in front of me with time to digest it all. I can’t recommend Tom and his staff enough. I will go nowhere either. Thank you so much Tom More

First class service and staff! From Travis Wiers to Tom Hayes everything was top notch! We have been buying vehicles for years and will continue with them. We always know the kind From Travis Wiers to Tom Hayes everything was top notch! We have been buying vehicles for years and will continue with them. We always know the kind of service we will receive. More