Berlin City Kia of Vermont

THE BEST SERVICE EVER I bought a new car from Berlin City Jeep in New Hampshire and needed to get an inspection sticker in VT. I needed to get it done so I could leave for I bought a new car from Berlin City Jeep in New Hampshire and needed to get an inspection sticker in VT. I needed to get it done so I could leave for Florida. I tried several places near by and none could get me in for a week or more. I called Berlin City Kia and Paula Sneen very nice and accommodating. I told her my plight and she told me to bring it in that afternoon and they would work it in. When I got there, I met with Erin Marcotte in the service department. She was so nice. She said that it would take about an hour and a half to get it in. She came out from behind the counter and showed me all the various places in the dealership to wait and all the great amenities for their customers, comfortable lounge with TV, free drinks and food, free Wi-Fi, etc.. My wife and I sat down at a table with her service dog and we got a cup of coffee and a muffin. A very nice women from sales came over and talked to us, she was very friendly. Before we had a couple of sips of our coffee, after about 15 minutes, Erin came over to us and said the car was finished. She was able to get it in right a way and get it done without making us wait. The whole experience was the best I have ever had at a car service facility. I live 75 miles away but I will go there for all my service from now on. Thank you so much for treating us like royalty. More

Bent over backwards.. This dealership bent over backwards to meet our needs. From the Salesman to the New Car Manager to the F&I guy. Answered all our questions with honest This dealership bent over backwards to meet our needs. From the Salesman to the New Car Manager to the F&I guy. Answered all our questions with honesty. No double talk, no games, no slight of hand. More

State Inspection I like this dealership so much because they provide a free Vermont state Inspection. I think that shows they care about helping people meet state guid I like this dealership so much because they provide a free Vermont state Inspection. I think that shows they care about helping people meet state guidelines. And not so much another way to make money.. More

I love my new car! Excellent service. Nick Cabrera is awesome and gave us wonderful personal attention, yet we never felt pressured. We will definitely be back for our Excellent service. Nick Cabrera is awesome and gave us wonderful personal attention, yet we never felt pressured. We will definitely be back for our next vehicle. More

Friendly Efficient Service Came by because the tire light was on. Got that taken care of and an oil change, an inspection, and they washed my really dirty car. Came by because the tire light was on. Got that taken care of and an oil change, an inspection, and they washed my really dirty car. More

Good Service, Friendly staff The service department was very friendly and helpful. Ryan is always very helpful and professional.He laid out priorities in services needed so i coul The service department was very friendly and helpful. Ryan is always very helpful and professional.He laid out priorities in services needed so i could decide when to get each service done. I did a couple of the more urgent items and put off a couple things until next time. More

Very Helpful and Knowledgeable Marie and the rest of the staff at Berlin City Kia were very helpful, professional, and got me in a new vehicle within my very limited budget. Marie and the rest of the staff at Berlin City Kia were very helpful, professional, and got me in a new vehicle within my very limited budget. More

Friendly The service dept is always very friendly and helpful. I would recommend better parking for customers. Also the waiting area is awkward when you’re w The service dept is always very friendly and helpful. I would recommend better parking for customers. Also the waiting area is awkward when you’re waiting with people making car deals. More

Amazing experience I was really NOT looking forward to the entire process of purchasing a new car. I have purchased many brand new cars & have never had an experience li I was really NOT looking forward to the entire process of purchasing a new car. I have purchased many brand new cars & have never had an experience like I had at Berlin City. From start to finish, Berlin City made my car buying experience wonderful!! The sales rep was so informative & answered all of my questions. The finance manager was the reason I went with Berlin City! I have bad credit & he had his work cut out for himself! With a Small down payment & a trade in, Jeff Hall got me a loan. The interest rate is high, but that was my own fault. ( poor credit). He was honest with me, never played the games most dealerships do. More

great job he was very helpful and kind it didnt take that long to do every thing and they even cleaned the out side of the car my wife was veryn pleased he was very helpful and kind it didnt take that long to do every thing and they even cleaned the out side of the car my wife was veryn pleased More