Berlin City Kia of Vermont

So far, very good in repair shop. Horrible in dealership. Our experience in looking for a newer, used car was so HORRIBLE at Berlin City Kia, that we almost didn’t use them for bumper to bumper covered repair Our experience in looking for a newer, used car was so HORRIBLE at Berlin City Kia, that we almost didn’t use them for bumper to bumper covered repair work. However, my husband and I did not have the time to take our Sorento to Plattsburgh or Montpelier, so we gave them a try. So far, so good, but the jury is still out on them because the sales department was such a bad experience. Again, sales was awful, service department has been very good, although we don’t remember the gentleman’s names that we have worked with. More

Jerry in service was very pleasant, and efficient. I have always had great service at Berlin City, all six cars I have had since 2005, have been great. The service guys and ladies are tops. The sale I have always had great service at Berlin City, all six cars I have had since 2005, have been great. The service guys and ladies are tops. The sales men also. Thanks for taking good care of me and my cars..Roni Lesage, one satisfied customer More

Quick Service I dropped in to the service center out of the blue, and asked if they had time to inspect my vehicle. The service manager took my keys . I came back I dropped in to the service center out of the blue, and asked if they had time to inspect my vehicle. The service manager took my keys . I came back after about 40 minutes and it was waiting for me in the lot. Beautiful! More

Really pleasant Marie guillette was very pleasant and willing to help learn about the functions of the vehicle. John was willing to work out a deal with me Marie guillette was very pleasant and willing to help learn about the functions of the vehicle. John was willing to work out a deal with me More

Excellent experience through and through From the time I walked in to walking out of Berlin City Kia with my brand new ride, Evan and staff were very attentive w/out any sales pressure They From the time I walked in to walking out of Berlin City Kia with my brand new ride, Evan and staff were very attentive w/out any sales pressure They answered all of my questions clearly and concisely. I definitely would come back again and refer Berlin City to anybody in search of a new vehicle. More

Service at it's finest Dropped my 2017 Kia Niro off to take care of some recalls and also have an inspection done today, and as usual, drove away a very satisfied customer! Dropped my 2017 Kia Niro off to take care of some recalls and also have an inspection done today, and as usual, drove away a very satisfied customer! Pat Treanor took great care of me, and made sure I was aware of every detail about the service. It's great to have a service department that I actually look forward to bringing my vehicle to. More

5th year anniversary Our 2014 Soul continues to provide dependable service, in large part because we have regular maintenance done by the dealer from whom we bought it: Be Our 2014 Soul continues to provide dependable service, in large part because we have regular maintenance done by the dealer from whom we bought it: Berlin City Kia of Vermont. In this case, we were having state inspection done, summer tires switched on and winter tires switched off, oil changed along with the rest of a $99.99 "deal" offered on the phone from a Kia Call Center which apparently had nothing to do with local people. I have the number of the direct line and will make appointments using that in the future; I advise you to end the Call Center. More

Inspection I brought my car in 1/2 an hour before the appointment and they took it in right away, no waiting. Before I knew it it was done. I brought my car in 1/2 an hour before the appointment and they took it in right away, no waiting. Before I knew it it was done. More

Fast quality service! Berlin City Kia changed my tires and washed my car hours ahead of schedule. Their team was professional and friendly. It was a great experience over Berlin City Kia changed my tires and washed my car hours ahead of schedule. Their team was professional and friendly. It was a great experience overall. More

Efficient and professional This was our first experience with this dealership and it was very positive- Friendly and professional staff, our salesperson, Ben Perry was great. This was our first experience with this dealership and it was very positive- Friendly and professional staff, our salesperson, Ben Perry was great. We would not hesitate to recommended this dealership to others. More