Berlin City Kia of Vermont

First of all don't believe anything they tell you ,They will tell you after you buy a car from them that if you refer someone to them and they will give you $ 100.00 for the refer ,Good luck getting it the will tell you after you buy a car from them that if you refer someone to them and they will give you $ 100.00 for the refer ,Good luck getting it they will give you every excuse in the book hoping you will give up and forget about it. Next I bought a 2011 Kia Sorento LX AWD paid good money to have the tan seats treated so they won't stain well either they never put anything on the seats or the seats have a problem . No one is allowed to drink anything but water in the car and no food , But if you should spill a little water or get out of the car when it's raining and the seat gets wet it stains it. I have brought it in twice to have the seats so called cleaned and retreated only to keep happening when ever they get wet. The last time I was there I had the salesman and the service department come out and look at them and was told to bring it back and have them done again . This is not going to happen I have been trying to get them to replace the seats only to fall on deaf ears or being told they will set up a time for it to be done and than never heriring from them. Is this the way to treat someone who has bought 3 cars from them. When you pay $ 27000.00 for a car you expect good service.But at Berlin City when you buy a car from them and you leave you are history good luck getting anything done with out excuse after excuse. They are all over you when you walk thru the door but when you need the have something done they all run the other way. I will never refer anyone to them again or buy another car from them again. And don't bother to talk to the Manager he as bad as the rest of them and will only to lie to you also as he has taught his sales people to do. More

Larry was not pushy. He understood that I really wanted my crashed car back but they don't make them anymore. He didn't try to constantly compare the Sorrento to my Honda. When it was time to talk $ he wa my crashed car back but they don't make them anymore. He didn't try to constantly compare the Sorrento to my Honda. When it was time to talk $ he was most accommodating and helpful. He explained all the bells & whistles, which I promptly forgot. He didn't think I was dumb not knowing what he was talking about, or if he did he kept it to himself. All in all if I had to part with my Honda Larry was extraordinarily helpful. More

Went in to look at a Kia Sportage (used) and they offered to let me test drive for 24 hours. After inspecting it I found a a cracked steering wheel where the airbag is and an impression in the other air bag to let me test drive for 24 hours. After inspecting it I found a a cracked steering wheel where the airbag is and an impression in the other air bag cover. Also, there were scratches on the hood. There was also a small oil leak near one of the seals. I paid for AutoCheck report and found it had been in an accident. They did not tell me this before I took it. Also, the vehicle was about $1000 too high on price. So when I went back, I asked for the CarFax report and they were "surprised" they hadn't given it to me. In fact, the salesperson insisted she had told me it had been in an accident. Wrong. I decided to offer on the car anyway and the manager said "absolutely not" and was really rather rude. He didn't even want to negotiate which I found weird. He said he had priced in the accident and because it was winter he could ask for a higher price. I could easily find one not in an accident for the same price or less! Also, on the finance sheet it should an "administrative fee" off $299 which I didn't even get a chance to discuss. This place is very typical of a bad dealership. More

I came to Larry with a very specific budget, and car in mind. Larry made my purchase easy and fun. He was very informative and professional. In less time than I thought, I was driving my new to me car hom mind. Larry made my purchase easy and fun. He was very informative and professional. In less time than I thought, I was driving my new to me car home. I have purchased many vehicles in the past from other dealers, however, I will continue to do business with Berlincity Kia because of Larry and his team of managers. Kudos to all of you!!! More

I have never purchased a car so quickly and easily. I did a little research on the Kia Sportage and Sorrento. (Hubby did LOTS). We had a weekend to get it all together. Went to Berlin City, met Mark and did a little research on the Kia Sportage and Sorrento. (Hubby did LOTS). We had a weekend to get it all together. Went to Berlin City, met Mark and it was easy-breezy. Easiest purchase ever. Love the price. Love the warranty. Love the car -- both style and color. I'm thinking this will be a much better relationship than I had with my Nissan Murano. More

I needed a new car and I went to Berlin City to look at Used Cars. Larry Michael asked me a few questions and He Showed me a 2011 Kia Optima. Wow what a car , I never thought that I could afford a new car Used Cars. Larry Michael asked me a few questions and He Showed me a 2011 Kia Optima. Wow what a car , I never thought that I could afford a new car. He showed me all the features and how they worked. Larry was able to take my old car in trade and I drove home the same afternoon with my new Kia OPtima. Thanks so much you were great . Every one should go see Larry Michael to buy a car. Tell them Peanut sent you. More

Went in for a tire change. All went well and was done in a reasonable time. Coffee wasn't made when I got there, but when I asked it was done quickly. Everyone very friendly and helpful. Every visit has a reasonable time. Coffee wasn't made when I got there, but when I asked it was done quickly. Everyone very friendly and helpful. Every visit has been the same, very helpful and work done as needed. More

I purchased a used 2006 Dodge Durango ($11000 cash). In less than three months, transmission failed, exhaust manifold seals leaked, and just over a 1 year later $4000 more invested, and several sensor iss less than three months, transmission failed, exhaust manifold seals leaked, and just over a 1 year later $4000 more invested, and several sensor issues, i traded it $5000. That is a huge loss and huge mistake. No warranty, but they were not helpful or accomodating in the least to make right on the deal. When you shell out 11k for a less than 4 year old vehicle you expect it to last longer than 3 months before dumping 3k more into it and expect to have it longer than 1 year. I also fault Dodge for producing a substandard product at an astronomical price. More

New motto for Berlin City: " Let the Buyer Beware!" They screwed up by selling me a vehicle with poor MPG, and making me get nasty to get them to partially, but not ever fully, rectify their Beware!" They screwed up by selling me a vehicle with poor MPG, and making me get nasty to get them to partially, but not ever fully, rectify their mistake. I had four criteria for a used car: big enough for my needs ( Forester size or bigger), all wheel drive to get out of my driveway, MPG at least 20 or more, a price I could afford. Make, model, color, bells and whistles, standard or automatic, didn't care about any of that. Didn't sound so hard. They were very nice, very easy to work with, very customer friendly and accomadating, until they sold me a 2008 Kia Sportage, telling me it got 25 MPG. Seemed perfect, but then I only got 15 - 18 MPG! And when I told them this, assuming it needed a tune up or something, all they would do was imply it was MY DRIVING! I am 54, have been driving 38 years, many makes and models......I KNOW how to estimate MPG, and I don't drive any worse than I ever did. My old Subaru got 26! So they finally said they'd have to find me another vehicle. But then they never did. Meanwhile, since I drive 50 to 100 miles per day, I was spending almost as much on gas as on the car payment. Finally, I got them to give me a couple of perks to make up for a few months worth of wasted gas, but I had to demand it. They even had the incredible nerve to say that I could've checked on the milage rating myself before I bought the car!!!! Now, I have to try to trade the thing after only a couple of months because I can't afford to drive it, tho it won't be at Berlin City. Lots more wasted time car shopping, which I hate and can't afford. So, I guess the motto of Berlin City is really, "Let the buyer beware!". More