Berlin City Kia of Vermont

Customer Service I will not give this dealership another chance. TWO strikes and you’re OUT! I gave Berlin City Kia a good review when I received the survey from Kia I will not give this dealership another chance. TWO strikes and you’re OUT! I gave Berlin City Kia a good review when I received the survey from Kia in my email. I wish I could take it back. My experience with you in 2010 was a good indication you were not as 'family' oriented as you claim to be. I walked out the door and purchased my next two new vehicles from other dealers, I should have done the same this time as well. No common sense, no customer loyalty, it's all business to them...each and every department. Let me tell you why... I traded in my 2 1/2 year old Kia Soul (bought in Montpelier of course) for a 2016 Kia Sorento last week. The night I purchased it, it was cold and raining and by the time I got to the point of cleaning everything out of the Soul, it was late. Since I hadn't stopped there with the intention of leaving with a new vehicle, I had a fair amount of 'stuff' to take out of the Soul. I made sure I had everything out of the glove box, the hatch, under the seats (spare shoes/boots being a woman on the go), the consoles....all the while standing in the cold rain. I didn't think to look UP at that time. After all, I had just spent the past few hours haggling over prices; I was cold and wet from the rain. To make a long story short....I left a very important item hanging from the rearview mirror. It wasn't worth anything per se, but it had a lot of sentimental value to me. It is something that can never, ever be replaced, given by someone not with me today. When leaving the dealership that night I pointedly said to the salesman who sold the vehicle, "If I have left anything in the vehicle, please put it aside for me and give me a call." When I called the dealership to retrieve this item today (the car still has not been sold), the gentleman in the service department informs me, after investigating, that the salesman as well as the person who cleaned my traded in vehicle, both conclude the item was, in fact, still in the vehicle. However, now it's nowhere around!? Seriously people. Why would you not return a customer’s items to them that are found in the vehicles they trade in? Or even more importantly....why would you employ potential thieves!? I am mortified that a supposed reputable institution would not return personal items. I am furthermore mortified that the salesman noted it was in the vehicle, and did nothing to retrieve it. Lesson learned. Never trust valuables in your vehicle (regardless of their monetary value), if you take it to Berlin City Kia for servicing...you may not see them again. And to top off, when I took my car in already for a warranty repair on the day they told me to drop it off, they had not even ordered the part yet. When the service department guy called to tell me, a mere female, that he could find absolutely nothing wrong with the part that was in question I had to practically draw him a road map over the phone so he would take another look at my vehicle. And yes, he did, in fact, discover that I was correct about the faulty part. Hopefully, the second time I return the brand new Sorento for repair someone will have ordered the part required so that I won't have to return it a THIRD time for the same issue. More

Awesome! We purchased our Acura from Berlin City in New Hampshire and live in VT. I have nothing but the highest praise for both locations. We have all of ou We purchased our Acura from Berlin City in New Hampshire and live in VT. I have nothing but the highest praise for both locations. We have all of our regular service performed here at Marshall Avenue in Williston. They have bent over backwards to ensure we are satisfied customers and we find that very refreshing. The have consistently gone the extra mile for us and we appreciate that greatly. We have dealt with Dedrick Casab (sales manager) and Austin Hemingway (service advisor) and both are awesome! More

I won't purchase a vehicle any where else! the most pleasant place to purchase a vehicle. Anthony was a great salesman to work with, and Art made the financing process quick and easy, yet effic the most pleasant place to purchase a vehicle. Anthony was a great salesman to work with, and Art made the financing process quick and easy, yet efficient. I was given a fair price on my trade in and love the vehicle I purchased. More

A dealership that's focus on open pricing & honest salesman Although the used inventory is more limited than some other Kia dealerships, I wouldn't pause for a moment to not recommend this dealership! During my Although the used inventory is more limited than some other Kia dealerships, I wouldn't pause for a moment to not recommend this dealership! During my most recent visit I worked with Steve Drill a young man with a very positive honest demeanor. Steve encouraged me to find the vehicle that fit my budget and my taste, versus just my budget. There was some encouragement from others at the dealership to settle on another car, but once I was clear on the two different vehicles I wanted they worked hard to accommodate. I'll admit that although I didn't end up purchasing my car here, because they didn't have the vehicle that best suited my needs at the time, they did try really hard to search every one of their other 14 dealerships for the right vehicle. I've only had 3-4 experiences with dealerships and salesmen, and worked in commission back in the day in retail, and I know it's a cut throat profession, but this dealership has convinced me that the traditional stereotypes about car sales people doesn't fit everyone in the business, especially when you're considering Berlin City Kia. I will be going to this dealership to service my Kia Forte5 and will be visiting them when I'm ready to trade again! More

I WILL RECOMMENDED BERLIN CITY WILLISTON VT.T Jim Adams is the best salesperson I have ever dealt with--(By the way I am a senior citizen).He was honest,courteous,patient and we did not feel like Jim Adams is the best salesperson I have ever dealt with--(By the way I am a senior citizen).He was honest,courteous,patient and we did not feel like we were being rushed. After dealing with Jim I contacted 2 of your competitors but came back to Berlin City Williston Vt. because of Jim Adams. In my negotiations with Jim I did not feel insulted and we were able to work out a deal. It speaks well of your organization for being able to employ people like Jim. Believe me I have nothing to gain by taking the time to write this Review--but my wife and I feel like we owe this to Jim Adams for making this acquisition an enjoyable one. I have no problem with you posting this review. Jerry Grenon More

Thanks charlie at Berlin city,for your exceptional service! Great experience at Berlin city, told charlie what I was looking for, and he brought out what fit the needs of my family. Even though we didn't buy th Great experience at Berlin city, told charlie what I was looking for, and he brought out what fit the needs of my family. Even though we didn't buy the car, we will be going back to see him VERY soon. Thanks so much! More

Berlin City Kia Charlie made my first solo car buying experience 'Easy' and affordable. Couldn't be happier with the outcome. I would recommend him to anyone looking Charlie made my first solo car buying experience 'Easy' and affordable. Couldn't be happier with the outcome. I would recommend him to anyone looking for a good deal. More

great job! It took me a while to decide on the vehicle I wanted and the team at Berlin City Kia, in particular my salesman Charles Cobb, indulged me throughout t It took me a while to decide on the vehicle I wanted and the team at Berlin City Kia, in particular my salesman Charles Cobb, indulged me throughout the process. They were patient, efficient, and accommodating; and the best part is, I love my 2016 Kia Sportage! More

A Super Buying Experience On 10/28/15 we took possession of our 2nd Kia Soul, but this was by no means a typical car buying experience. The car belongs to my son who has Asperg On 10/28/15 we took possession of our 2nd Kia Soul, but this was by no means a typical car buying experience. The car belongs to my son who has Asperger Syndrome. He spends most of his time in his room with headphones on to cope with it. He is 29 and hates leaving the house but is a very good driver. When I started having health issues and couldn't drive anymore he started taking me to all of my appointments and running errands and such. He only drives when he has to and hates going on the highway. His first two vehicles were family hand me downs which he hated because they had mechanical issues due to their age. When we could afford it we helped him buy a NEW car. He decided on a Kia Soul for all the right reasons, visibility, handling, safety features and reliability all very important because of his AS. We live in St. Johnsbury and he does great around town but refuses to go on the highway unless there is no back road he can use. This is where the extraordinary car buying experience we had with Berlin City Kia comes in. He decided a long time ago that his next car was also going to be a Kia Soul. At first he wasn't interested in trading the old one, until he saw the Caribbean Blue Kia in a commercial. He loved how it looked and said that was what he wanted. The only problem, it was a 2015 limited edition and the color was not being repeated for 2016. Finding a new left over limited edition with that color was going to be impossible I thought. I'm 63 and old school so when I wanted to buy a car I went to the dealer and drove half a dozen different ones, kicked the tires and spend 3 or 4 hours arguing with the salesman and then with his manager to get by best price. Well my son said let’s look online and see if we can find one. Well they had exactly what we wanted at Berlin City in Williston, VT. We do a live chat on the Berlin City site (imagine that) and verify it's still there and the live chat says a salesman will call. Next problem, he hates driving the highway remember. There is no way I'm getting him to drive to Burlington. This is where our hero comes in to save the day. Jim Adams, salesman of the year as far as I'm concerned. Now I've been buying vehicles for 40 some years and I never bought one over the phone. Jim was very knowledgeable, very personable and answered all my questions. Keep in mind we have a trade and I had checked with the bank and knew the Blue Book value and what I wanted for it. Now I tell Jim about my sons issue with driving to Burlington. So Super salesman says no problem if we have to we'll send someone to check it out. Then he says we're looking for 2 or 3 year old Kia anyway because of the high demand. He asked me all kinds of questions about our car, color, mileage, options, any scratches and so on. Let me check with our appraiser and I'll call you back in a little while. I tell my son, don't get your hopes up because without me up in their faces for an hour or so we'll never get what your car is worth. Well I was wrong, sight unseen based on what I told Jim about the car I got what I wanted for it. Now I may not be that computer savvy but I'm no Luddite either. I did my research (with my sons help) and knew what the original sticker price was on the new car, how much Kia Corporate was offering in incentives, how much it would depreciate when driven off the lot and what I was willing to pay. This is where they separate the boys from the men in car negotiations. You got to start real low and dig in for the long haul. I tell Jim what my first figure is expecting to hear him laughing on the other end. Instead he tells me politely, that's kind of low but let me see what we can do. Half hour later Jim calls back and says it's not doable but how about this number. Better than I expect but not what I wanted. Now I'm waiting for the old let me talk to my manager trick and I'm ready. I can't get up in his face but I can sure yell. Well Superman, I mean Jim says how about we meet half way. I'm in mid-yell when I realize that's a good deal and pretend I was coughing. Jim says let me put it all together and call you back in a bit. While waiting for Jim to call back I check with our bank to see what their interest rate and monthly payment would be. Everything was going well until Jim calls back. I got everything I wanted so far but the monthly payment was a little too high. Less than what I could get at our bank but higher than I wanted. Jim says let me have Art our finance guy give you a call, if we can get the payment where you want it I can still get it delivered tonight. After I pick my jaw up off the floor I said what about all the paperwork? Jim the super salesman says oh, we'll send it along for the ride. Well now it's close to dinner time and they're staying late. It's pouring down rain outside and I'm thinking no way is this going to happen. About that time Art (the finance guy) calls and gives me a better monthly payment but still not what I want. Okay, the deal has to be dead by now, right? Turns out they have a super finance guy also. Art asked what does the monthly payment have to be? I tell him, again expecting laughter on the other end. Turns out he's been taking lessons from Jim on phone etiquette. Art said, let me check other banks we work with and call you back. So while they're both staying late working hard to make the deal happen I sit down and enjoy my dinner. Now I'm sure we won't see the car for another day. Wrong again, Art calls back and beats the number I gave him. Same terms just a better interest rate. It's going on 6:00, it's dark and it's raining hard and I say, so I guess you'll send the car down tomorrow. Art says; let me put Jim on the phone. Jim comes on and says, so you happy with what Art could do? I said sure but I know it's late, it's raining and it's a 2 hour drive during the day and good weather. Jim says that's okay, I've got a guy. So with the help of Batman and Robin I made my first car deal, without ever leaving my living room, except when I ate dinner. Two hours later Bob (Jim's guy) shows up with our new car. While I read each piece of paperwork before signing it (yes that's right) Bob politely stands there with a cheery smile, patiently waiting, knowing he has to switch the plates in the pouring rain. I figure I can at least hold a flashlight for him (I stayed under the house overhang) but I think he could see okay, he never complained anyway. So Aquaman leaves and here we are with a new car, in the middle of the night and it's pouring down rain. We waited until the next day to go for a drive. The League of Extraordinary Gentlemen at the Super Store, Berlin City Kia pulled off the best car buying experience this old man's ever had. Except one time in 1970; she may have been the first car "saleslady". I fondly remember her as WONDER Woman. Thank you Mr.Chitko for hiring such super people. (Jim, Art & Bob) Sincerely, Roger More

Great Experience I had been looking for trucks off an on for the last few years. I was very specific about what I wanted and couldn't find it at a Toyota dealer but B I had been looking for trucks off an on for the last few years. I was very specific about what I wanted and couldn't find it at a Toyota dealer but Berlin City had a used one with very low miles on it. I went in to test drive it and worked with Brian Nunziata. It was a very low pressure situation. I ended up looking at 3 trucks and drove 2 of them over the next couple days and ultimately decided on the one that brought me in there in the first place. Brian was very knowledgeable about Toyota, despite it being a Kia dealership. He worked very hard to get me a deal I could afford. Overall it was about as easy as it could be to work with a dealer. Will consider them in the future. More