Berlin City Kia of Vermont

Too quick? It took a little while to connect by email with a salesperson to get answers to questions I had about a car on their website. I finally got an appoin It took a little while to connect by email with a salesperson to get answers to questions I had about a car on their website. I finally got an appointment to meet with salesperson but when I showed up he was busy with another customer. The manager was quick to help me out though. I was just stopping by to look at car and get any questions answered but in 90 minutes I had the keys to the car and was driving away. I forgot during the speedy sale to ask for a car fax but found one tucked between the seats of the car as I was driving home. It was never mentioned to me that the car was a rental for it's life (1 year). I should have returned the car right there but figured it looked and ran good so it couldn't have been abused too much. After the 4 day warranty ran out I also found things missing and the tires on the car didn't match. I will think twice about another purchase from this dealer, this was my third purchase from Berlin City but one was out of state and was the best experience by far More

Excellent experience--thank you! Excellent experience--Jim Adams worked exceptionally hard to identify the best car for our needs so efficiently and professionally! Beautiful showroo Excellent experience--Jim Adams worked exceptionally hard to identify the best car for our needs so efficiently and professionally! Beautiful showroom--and everything came together so nicely--very pleased too with our wonderful new Kia Sorento!! More

Doing the right thing While the buying process was fast and easy I have to say that I was disappointed that because of the almighty dollar the dealership decided that they While the buying process was fast and easy I have to say that I was disappointed that because of the almighty dollar the dealership decided that they could not invest anymore money into my new vehicle to replace the non-functioning support lifts on the rear door on my CRV. While they tell me that they want they vehicle to be like new and safe, they allow a vehicle to leave that is in fact unsafe. The door is very heavy and has already come down on my wife's head. Shame on you for not doing what was right and allowing the bottom dollar to sway you from that. More

Hard working! We had a tough situation and the sales team stepped up to the plate and hit it out for us! They didn't have to but they went above and all came togeth We had a tough situation and the sales team stepped up to the plate and hit it out for us! They didn't have to but they went above and all came together and solved our problem! Drove off in our 3rd vehicle from Berlin city! More

Very Positive Experience Arriving at Berlin City Kia was my last straw in attempting to purchase a different vehicle. Caleb was so wonderful in helping me facilitate my trade Arriving at Berlin City Kia was my last straw in attempting to purchase a different vehicle. Caleb was so wonderful in helping me facilitate my trade-in as well as finalize the financing on my car, there were even some minor mechanical things I wanted addressed and I'll be going up shortly to have those fixed. While we were there for longer than I anticipated due to them being busy, overall we had a very positive experience and I love my Kia Sorento. More

Above and beyond customer service I had gone to several dealerships and had been getting a complete run around. I decided to try Berlin city and they now have a customer for life. Staf I had gone to several dealerships and had been getting a complete run around. I decided to try Berlin city and they now have a customer for life. Staff was very friendly and helpful. More

Lie to you. Treat you like you don't know what your talking Worst experience I've ever had. I have never been lied to so much in my life. They will waste your time and treat you like crap, especially the servic Worst experience I've ever had. I have never been lied to so much in my life. They will waste your time and treat you like crap, especially the service center. More

Great place to trade a car!! The car salesman, Phil Bergeron was great to work with. He listened to what I wanted and worked with me. Very courteous, friendly, easy to work with, The car salesman, Phil Bergeron was great to work with. He listened to what I wanted and worked with me. Very courteous, friendly, easy to work with, polite. I would definitely recommend others to call Phil if they were going to trade. More

Great staff and great service! We have been faithful customers for the past four years and love the way we have been treated at Berlin City Williston. Tom Valle in sales, Art in We have been faithful customers for the past four years and love the way we have been treated at Berlin City Williston. Tom Valle in sales, Art in the finance department, and Kenyon, Austin and Ryan in the service department have been great to work with. The staff are professional and friendly and we have always been confident in the information they provide and comfortable in the way we are treated. We now own two Kia Souls and love them. Thank you Berlin City! More

Customer Service I will not give this dealership another chance. TWO strikes and you’re OUT! I gave Berlin City Kia a good review when I received the survey from Kia I will not give this dealership another chance. TWO strikes and you’re OUT! I gave Berlin City Kia a good review when I received the survey from Kia in my email. I wish I could take it back. My experience with you in 2010 was a good indication you were not as 'family' oriented as you claim to be. I walked out the door and purchased my next two new vehicles from other dealers, I should have done the same this time as well. No common sense, no customer loyalty, it's all business to them...each and every department. Let me tell you why... I traded in my 2 1/2 year old Kia Soul (bought in Montpelier of course) for a 2016 Kia Sorento last week. The night I purchased it, it was cold and raining and by the time I got to the point of cleaning everything out of the Soul, it was late. Since I hadn't stopped there with the intention of leaving with a new vehicle, I had a fair amount of 'stuff' to take out of the Soul. I made sure I had everything out of the glove box, the hatch, under the seats (spare shoes/boots being a woman on the go), the consoles....all the while standing in the cold rain. I didn't think to look UP at that time. After all, I had just spent the past few hours haggling over prices; I was cold and wet from the rain. To make a long story short....I left a very important item hanging from the rearview mirror. It wasn't worth anything per se, but it had a lot of sentimental value to me. It is something that can never, ever be replaced, given by someone not with me today. When leaving the dealership that night I pointedly said to the salesman who sold the vehicle, "If I have left anything in the vehicle, please put it aside for me and give me a call." When I called the dealership to retrieve this item today (the car still has not been sold), the gentleman in the service department informs me, after investigating, that the salesman as well as the person who cleaned my traded in vehicle, both conclude the item was, in fact, still in the vehicle. However, now it's nowhere around!? Seriously people. Why would you not return a customer’s items to them that are found in the vehicles they trade in? Or even more importantly....why would you employ potential thieves!? I am mortified that a supposed reputable institution would not return personal items. I am furthermore mortified that the salesman noted it was in the vehicle, and did nothing to retrieve it. Lesson learned. Never trust valuables in your vehicle (regardless of their monetary value), if you take it to Berlin City Kia for servicing...you may not see them again. And to top off, when I took my car in already for a warranty repair on the day they told me to drop it off, they had not even ordered the part yet. When the service department guy called to tell me, a mere female, that he could find absolutely nothing wrong with the part that was in question I had to practically draw him a road map over the phone so he would take another look at my vehicle. And yes, he did, in fact, discover that I was correct about the faulty part. Hopefully, the second time I return the brand new Sorento for repair someone will have ordered the part required so that I won't have to return it a THIRD time for the same issue. More