Berlin City Kia of Vermont

Horrible Experience Don't every buy from these people, their Finance Department lies to you in regards to lease turn-in. I'm not a happy cust Don't every buy from these people, their Finance Department lies to you in regards to lease turn-in. I'm not a happy cust More

Fast Food? Nooooo thank you! I recently had a horrible experience at a dealership, whereby I was all but "bullied" into purchasing on the spot. (Instead I ran like the wind!) I I recently had a horrible experience at a dealership, whereby I was all but "bullied" into purchasing on the spot. (Instead I ran like the wind!) In fact the Finance-man actually stated, "Yeah we are like a fast food place, get you in and get you on the road!" Wait, what? It took me weeks to recover and at my father's encouragement, I tepidly contacted Berlin City Kia. From my initial conversation with Cameron Morway, to the day I signed my contract, I was thunder-struck by the kindness and patience expressed by all. Not once did I feel pressured. Every question I had, I was given a thoughtful, clear answer. From Cameron to the sales manager Dedrick right on to the Finance-man (no fast-food or fast-talking thank you). Cam and Dedrick helped me determine what type of car would be within my budget and helped me set up a finance plan that works. E-v-e-r-y step of the way I was given clear answers and comprehensive explanations. ***Again no fast-nothing....I was able to take my time, as a matter of fact it a was 4 day process for me as I sought the advice of family and friends, went home to do some research, weighed my options...and...Ba-Bam!.... I am now driving a reliable vehicle that I absolutely love! Yes....yes...it was that EASY! Thank you Berlin City Kia of Vermont, for a fantastic experience. Safe to say you made a "lifer" out of me! (I love you!) ~dmbatchelor Essex Junction, Vermont More

Excellent Service I found myself with a breaking down car, worth far less than what I owed. Some of my first words to Anthony were "I hope you're a magician"...and he w I found myself with a breaking down car, worth far less than what I owed. Some of my first words to Anthony were "I hope you're a magician"...and he was! He and his team helped me get into a brand new car, all within my small budget, even with negative equity! I highly recommend Berlin City Kia and will definitely being going back for cars in the future! More

Awesome experience I had a great experience at Berlin City! Anthony helped me in my car search. He was patient, knowledgable, and transparent. He valued my current I had a great experience at Berlin City! Anthony helped me in my car search. He was patient, knowledgable, and transparent. He valued my current car and offered me a check for it even if I decided not to purchase a vehicle from them. The process was truly easy, just as they advertise. I recommend this dealership. More

Great Customer Service This dealership provided excellent customer service. Everyone involved in my process purchasing my new car was awesome! I'm really grateful for how qu This dealership provided excellent customer service. Everyone involved in my process purchasing my new car was awesome! I'm really grateful for how quick and enjoyable they made my experience. More

Buy a vehicle or 2 from here My wife and I had a great experience there. Andy was the best. He got us subway and wasn't pushy didn't play number games. We went to capital city Ki My wife and I had a great experience there. Andy was the best. He got us subway and wasn't pushy didn't play number games. We went to capital city Kia and they were a joke. By far best experience ever had at a dealership. Keep up the good work Berlin city!!!! More

Shady business.. Bad from A to Z. They say, we have our own system of determining the value of your car.. so screw NADA and KBB! One price online a different price on Bad from A to Z. They say, we have our own system of determining the value of your car.. so screw NADA and KBB! One price online a different price on site. $500 document fee.. wont budge to make a sale ... Give you quotes one day then refuse to honor them 2 days later. More

Very bad service In October 2016 my 2013 Soul started having intermittent engine skips or lack of spark to one or two cylinders. Initially I would turn the car off and In October 2016 my 2013 Soul started having intermittent engine skips or lack of spark to one or two cylinders. Initially I would turn the car off and then start it and problem solved. Eventually it was happening more and more. I brought the car in to get it checked out. Two bad ignition coils not covered under warranty because it had over 60000 miles. $604.00 parts and labor. Two weeks later same problem. This time bad injector $560.00 1/2 mile away from the dealership same problem. They keep my car for five days and finally tell me all fixed chafed wire shorting out was the problem. I say what about the other parts you made pay for oh those were bad also! Major scam artist do not bring your car there for service!!! More

Shady/ Unprofessional Business We had purchased numerous vehicles from Berlin City before, and the first time our vehicle had a problem immediately after purchasing it this automoti We had purchased numerous vehicles from Berlin City before, and the first time our vehicle had a problem immediately after purchasing it this automotive group devolved into the most unprofessional team I have ever dealt with. Never returning calls and blatantly ignoring us to save a few hundred dollars on a car instead of helping out a customer who had purchased many vehicles from them. Impossible to contact them and coincidentally when we pretended to be interested in a new car they immediately answered us. They then had the gall to try and replace our vehicle and unknowingly increase our payments by 50% a month. Total scam artists, STAY AWAY. More

Deceptive Service Department I went in to have an oil change and state inspection. The service department representative came to me with a list of things that he recommends and th I went in to have an oil change and state inspection. The service department representative came to me with a list of things that he recommends and that my car has failed the state inspection because my rear brakes and rotors needed to be changed. I made it clear to him to just change the oil and air filter ($39.95 for oil change and $47 for the engine filter). Fast forward to checking out, my grand total comes out to $390, I'm totally confused at this point, he claims that he told me that I would have to change my back brakes and rotors in order to pass, it's Nov, my inspection is due by the end of Dec, meaning I have time to shop around for better prices. I'm so incredibly pissed off, I made it clear that I only wanted the oil and engine air filter done, I wanted the opportunity to check with other auto repair shops, but he completely denied me that opportunity to shop around to make an informed decision on who and where I will get my brakes changed with. I won't come back to this service department. Completely deceptive, offer free state inspection and hook you into paying for repairs you probably don't need in order to pass inspection and not given the opportunity to get a second opinion. Unacceptable. More