Berlin City Kia of Vermont

Adam was great, very helpful and friendly. He helped me find the best car for me. He helped me find the best car for me. More

A stellar buying experience was provided by Kyle, who was very knowledgeable and helpful. With his assistance, we were not only able to purchase our first totally new Kia, but also able to do so at a pre-tar very knowledgeable and helpful. With his assistance, we were not only able to purchase our first totally new Kia, but also able to do so at a pre-tarriff price.Please gve this man a raise! More

This is a horrible dealership. The staff are incompetent from their mechanics to their management. They knowingly commit sales fraud, contract fraud, and insurance fraud. The Servi The staff are incompetent from their mechanics to their management. They knowingly commit sales fraud, contract fraud, and insurance fraud. The Service Department manager, Pat Treanor, Is a horrible man and operates very dishonorably and fraudulently. This dealership has had physical possession of my car since March 07th. They sold me a warranty to car vehicle they knew they were unable to work on and when the vehicle began to have issues, Pat Treanor chose to look out for the dealership bottom line over honoring the warranty contract. Once they had possession of my vehicle, Pat continued to act dishonestly and chose to not be forthcoming with information I requested. In fact, I am being denied all information requested on the proposed repairs and was actually told that I have to agree to the repairs and pay for them before I can be told what those repairs are. I also have it on good authority that Pat Treanor committed extensive warranty fraud by filing false claims with the warranty company to pay for extensive repairs to his personal vehicle. He did this by forcing the paperwork through by falsely representing who the owner was of the vehicle on the paperwork. In addition, their technician recently accidentally drove a customers Tesla through their bay door. Due to the negligence of the staff at KIA since my car has been there, much damage has occurred to my vehicle. For starters; now there is a large scratch on my passenger front fender. Mice have turned my car into a happy home and have chewed up some wiring. The battery required replacing. Now, the dealership wants me to pay for the damage in order to work on my vehicle.FRAUD VITIATES EVERYTHING!!! I can. not even list my car make and model to complete this review. 2017 Alfa Romeo Giulia Q4 More

Snakes in the grass. Run and go somewhere else. They’ll tell you any lie just in the name of making a sale. Run and go somewhere else. They’ll tell you any lie just in the name of making a sale. More

We went to lease a new vehicle and had done a ton of research. We were able to easily find the make and model we wanted on their website and got an appointment quickly with Faye. She was great during th research. We were able to easily find the make and model we wanted on their website and got an appointment quickly with Faye. She was great during the experience. We never felt pressured to buy nor did we feel pressure to looking at something we didn’t want. She walked us through everything and we fully understood what we were getting into, and all the bells and whistles with the car. It was a super easy process, lengthened just by the fact we went on a Saturday. Everyone was really friendly at Berlin and we definitely plan on going back to renew our lease. The car is beautiful and we couldn’t be happier. It’s easy to get overwhelmed and walk away unhappy from a dealership, and this wasn’t the case. Thank you Faye and the team at Berlin City Honda! More

When I first bought the car of my 2020 Kia soul, I had a recall on the engine they refused to fix it and it took them three months to fix it. I had to Fight with them. When I got it back, it was running smo recall on the engine they refused to fix it and it took them three months to fix it. I had to Fight with them. When I got it back, it was running smoothly November 2023. I got an oil change done by them and on December 1 of 2023 my oil plug went because they didn’t fascinate enough. I had to go to court and I’m continued to fight with them because I had to give my car back to the bank and now I ruined my credit and my boyfriend’s credit because I had to forfeit the car More