Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Berlin City Honda of Portland - Service Center
South Portland, ME
793 Reviews
793 Reviews of Berlin City Honda of Portland - Service Center
Sort by
August 25, 2014
Service Sleight of Hand... Now you need it, now you Don't! Take one daughter's CRV and ask for an oil change, wiper blades and rotate and balance tires. Take the complimentary shuttle to the airport and leave; Take one daughter's CRV and ask for an oil change, wiper blades and rotate and balance tires. Take the complimentary shuttle to the airport and leave;. Two days later my daughter received a phone call from service. Her carefully maintained car (104 K miles) needed spark plugs, a valve adjustment, new gasket, complete brake fluid flush and refill, air filter, plastic headlight cover sanding ..."but wait there's more"... The exhaust bracket is ready to fail as well and there is soot near the joint on the exhaust as well. Dad to service: "spark plugs , did you inspect them? Service to dad , "no" Dad to service , " valve adjustment , are you sure it is needed?" Service to Dad: " no" Should I continue ? "Oh", these "must haves" brought the bill to $1800"... The car had new plugs ( six months old), recently drained and refilled brake fluid. . The valves has been adjusted a few months before....... OK enough of my story except for two final anecdotes. On the way home after paying for my original few repairs and one additional " find"... The car vibrated so badly that I turned around and returned to the shop.....sure enough their balancing had been faulty.My spotless car was covered in dirt when I returned. I was told it was due to construction for a new showroom. Run do not walk from Berlin Honda. Service. . Your wallet will thank you. David Smith. Acton, ME. More
by Adam1950
Employees Worked With
First name was Brad, Bradley Bartke
August 26, 2012
What a great group of people! They are awesome at listening to my issues and concerns. Best of all they are commited to resolving every issue to my satisfaction.. I have been a loyal customer since listening to my issues and concerns. Best of all they are commited to resolving every issue to my satisfaction.. I have been a loyal customer since 1989 and I expect I will be for years to come. Thank you guys for being here! I sincerely appreciate all of you! More
by lnheath
Employees Worked With
Chris Ward and Ryan York
August 04, 2012
Berlin City charged me $800.00 for labor and the cost of the part that was completely unnecessary. There are other options for Honda owners don't set yourself up to pay for phantom work. the part that was completely unnecessary. There are other options for Honda owners don't set yourself up to pay for phantom work. More
by billemery
Employees Worked With
Brad
July 31, 2012
Unhelpful, terse customer service, who don't know much about cars or hondas policy and dont seem to care to find out. Waiting area is nasty/dirty. They always take longer than they say by A LOT! Like about cars or hondas policy and dont seem to care to find out. Waiting area is nasty/dirty. They always take longer than they say by A LOT! Like a 45 minute service becoming a 3 hour service. I try to avoid going here when ever possible. Since they dont seem to care about me and my time I really don't care about given them the details of the issues I have had on just 2 occasions - it would take a long time to write them all out and these folks are just not worth it. I have since purchase 2 new cars from other dealers - a subaru and a kia. The difference in those dealerships and Berlin city are like night and day. I recommend finding a good independent mechanic for all your Honda service needs and avoid the Berlin city service department. More
by memom22
Employees Worked With
Ryan, Jeff
November 30, 2011
This dealership, both sales and service is always great to work with! They stand by the Honda product and always make every attempt to service the customer fairly. I have bought several cars from Joe Thi to work with! They stand by the Honda product and always make every attempt to service the customer fairly. I have bought several cars from Joe Thibodeau and the service guys, Ryan, Jeff, Brad are awesome! My recurrent issues with my brakes is always handled fairly. Jeff recently went out of his way to connect with a Honda rep to have service completed to my Honda that was out of warranty. Since I had mentioned the problem well before the expiration, the repair was covered! I think these people are awesome and these are just a couple of the reasons why. thanks again for all you do! More
by lnheath
Employees Worked With
Ryan York
November 14, 2011
All of the folks here are amazing. They are friendly, professional and knowledgeable. The prices are fair too. I have been dealing with this dealership on the service side for over 10 years. professional and knowledgeable. The prices are fair too. I have been dealing with this dealership on the service side for over 10 years. More
by Holsingerj
Employees Worked With
Brad
November 11, 2011
I've had 3 years of exceptional, professional service at Berlin City Honda...most recently I was assisted by Dirk who was most resourceful and helpful. I would never go anywhere else...thank you guys!!! Berlin City Honda...most recently I was assisted by Dirk who was most resourceful and helpful. I would never go anywhere else...thank you guys!!! More
by renewedpainter
Employees Worked With
Dirk
November 06, 2011
Due to a bad experience with Prime Honda in Saco we have had successful service with Berlin City. If there was an issue we would also call them first. They have never steered me wrong and even taking the had successful service with Berlin City. If there was an issue we would also call them first. They have never steered me wrong and even taking the time to check for small items that a car owner wouldnt check they check and if there is an issue they call with in minutes of finding problems to ask what to do. This is the reason I continue to use Berlin City service department. More
by Chris.gregoricus
Employees Worked With
Service department
October 20, 2011
Was in for service and inspection when they found I'd forgotten to renew my registration. Nice man at the desk did it for me and completed the job. Took a bit longer than inspected due to a large recall forgotten to renew my registration. Nice man at the desk did it for me and completed the job. Took a bit longer than inspected due to a large recall making things busy but it was a positive experience overall. PLenty of cold water. I'll probably continue to use this dealer for service even if they're more expensive as I really appreciate the attention to detail. More
by phmills38
Employees Worked With
couple of people
October 15, 2011
My wife and I drive two Hondas, a 2002 Accord and a 2004 CR-V. We decided to buy Hondas after considerable market research. The overall build quality and reliability are two of the many reasons that we cho CR-V. We decided to buy Hondas after considerable market research. The overall build quality and reliability are two of the many reasons that we chose Honda. All routine services, Oil Change, Oil Filter, Wheel Balance & Alignment, Timing Belt replacement, and many other maintenance issues have always been performed by Berlin City Honda. Our Service Advisor is Brad Bartke, a valuable asset to your company. Brad is friendly, accomodating, and extremely knowledgable; qualities that engender confidence in your clientele. One day, this past week, the 'Engine and TCS Lights' suddenly appeared on the instrument panel of our 2002 Accord. I checked the Accord Owner Manual for advice, and then called Brad. He immediately understood the need for quick service and booked the car for diagnostics the very next morning. The cause of the malfunction was the VTEC Oil Pressure Switch, a part that was not normally in stock. The part was ordered and installed a day later. That, is what I call GREAT SERVICE..! While the Accord was in the shop for the VTEC part replacement, the Oil and Filter were changed, and fluids were checked. Since 2002, we have had our vehicles serviced at Berlin Honda. Each time, we were met by the best service people that we have ever met. Berlin Honda is outstanding in its choice of sales and service personnel. We thank you... Larry and Kathy Feldman, Gorham, Maine More
by Cencom
Employees Worked With
Brad Bartke, Service Advisor
