Berlin City Honda of Portland - Service Center

Don't go here for vehicle state inspection They get you in with free inspection, but you always leave paying close to $500to $900-$19.95 inspection fee which they deduct for you. Huge ripoff. G They get you in with free inspection, but you always leave paying close to $500to $900-$19.95 inspection fee which they deduct for you. Huge ripoff. Get your inspection done somewhere else. Worst service experience. Prime honda in saco is much better. Berlin city honda have a horrendous labor rate charged to customers. Stay away from this place. More

Happy to sell you a car; horrible on service We bought a car here and it was relatively straightforward. Their service department, however, is horrible to deal with. Long hold times on the phone. We bought a car here and it was relatively straightforward. Their service department, however, is horrible to deal with. Long hold times on the phone. Slow to look at a service issue. They honestly treat you like they could care less!!! More

Incompetent of fraudelent treatment I have a vehicle inspection completed in May, 2016, that was failed by Berlin City due to "torn trailing arm bushing and quoted over $700 for repair. I have a vehicle inspection completed in May, 2016, that was failed by Berlin City due to "torn trailing arm bushing and quoted over $700 for repair. After two more inspection that found no damage, included one by the inspection department of the Maine State Police, the vehicle passed inspection with no work completed. The dealership blamed the failed inspection on and "inexperienced mechanic" of which I have huge doubts. Do not take your vehicle there for a "free" inspection. More

Great service, as usual I had a great experience again when I took my car in to Berlin City Honda of Portland recently. Good service and good people. They took good care of I had a great experience again when I took my car in to Berlin City Honda of Portland recently. Good service and good people. They took good care of me and my car. More

Great Service Center Fixed my airbag (recall) problem in 90 minutes, gave me a loaner, and threw a new tail-light bulb in my passenger seat (no charge) as I also had a bra Fixed my airbag (recall) problem in 90 minutes, gave me a loaner, and threw a new tail-light bulb in my passenger seat (no charge) as I also had a brake light out as well, but asked them not to fix it. Quick, efficient, friendly. Just the way I like it. More

Excellent service, as always I find the service staff to be knowledgeable, courteous, and helpful. I've taken my car there in the past and will continue to do so. I find the service staff to be knowledgeable, courteous, and helpful. I've taken my car there in the past and will continue to do so. More

Big Mistake to have gone here I leased a vehicle from Berlin City and got the shaft. i had accessories for my car installed by them and they do not stand behind their service or p I leased a vehicle from Berlin City and got the shaft. i had accessories for my car installed by them and they do not stand behind their service or parts. They have a way of passing the buck every time I had a complaint or wanted questions answered. I will never buy or lease another vehicle from them again. BUYER BEWARE !!!!!!!! More

Inspection stickered a car that needed work Prior to purchasing my vehicle I noticed that the dealership stickered the vehicle when the brakes were malfunctioning. It didn't seem unsafe but it n Prior to purchasing my vehicle I noticed that the dealership stickered the vehicle when the brakes were malfunctioning. It didn't seem unsafe but it needed to be fixed. Also either the dealership in NH or ME did not balance the new tires that they put on the vehicle. I only noticed this when I got the car up to speed on the highway. My car will not be visiting this dealer ever again. More

black civic Went in for an inspection sticker.That is what I got! That is all I wanted. I did not get the run around like you get at other garages when in for a s Went in for an inspection sticker.That is what I got! That is all I wanted. I did not get the run around like you get at other garages when in for a simple sticker. I knew that my civic was up to par and that is just what Berlin City found. I also called with my vin to check on air bag recall and got an immediate answer. They also squeezed me right in quickly before my coupon expired! More

Service Dept. Recommends Unnecessary Work Keys for my 2004 Honda Pilot were not sliding into locks and ignition. Brad called and recommended replacement of ignition and door locks for $1250. Keys for my 2004 Honda Pilot were not sliding into locks and ignition. Brad called and recommended replacement of ignition and door locks for $1250. My daughter was waiting there for the work to be done, so I said "Go ahead", although I would have liked to get a 2nd opinion. Fortunately, they had to "order a part", and an hour later (my daughter waited a total of 3 hours for no work to be done), a "laundry list" of repair estimates (more than $4,000 worth on top of the $1250 for the ignition/locks) was handed to my daughter. I called a locksmith who recommended WD-40 for the door locks, and now keys slide in perfectly! Saved $600 for the door lock replacement! The locksmith is also replacing the ignition for much less than on the Berlin City estimate. Then I had my mechanic check the "laundry list" of suggested repairs. He said all of the items were "preventative" but not necessary. So, I saved over $5,000 by walking away from Berlin City Honda without any repairs. I will NEVER take my car there again. More