Berlin City Honda of Portland - Service Center

Excellent customer service This is the second time in five months that I visited your dealership for service. The service provided has far exceeded my expectations. This visit This is the second time in five months that I visited your dealership for service. The service provided has far exceeded my expectations. This visit was prompted by a flat tire. I stopped in without an appointment, and was cheerfully greeted by Jessica. She followed up on my road hazard warranty with the company I purchased the tires from, and installed a new tire in less than 45 minutes. More

Service was done quickly, staff were attentive and friendly. I’ve never had a bad experience here when getting my car serviced and they’re great about thoroug was done quickly, staff were attentive and friendly. I’ve never had a bad experience here when getting my car serviced and they’re great about thoroughly checking the vehicle for any issues while I’m there so that I have a good idea of what’s going on. More

Outstanding Timely, courteous, knowledgeable. The staff has a good grasp of customer service and no one tried to sell me anything. I will definitely be back when Timely, courteous, knowledgeable. The staff has a good grasp of customer service and no one tried to sell me anything. I will definitely be back when it’s time for another car More

Great customer service This dealership always gives first rate customer service. Bobby and Jessica are too notch. They always ensure you are happy and that everything was do This dealership always gives first rate customer service. Bobby and Jessica are too notch. They always ensure you are happy and that everything was done correctly. More

Great as usual! Our car was just in for routine maintenance, but the customer service was great, as always. We buy all our cars from this dealership and have been hap Our car was just in for routine maintenance, but the customer service was great, as always. We buy all our cars from this dealership and have been happy with how we have been treated there since 1992. More

SERVICE WRITER RULES JUST WHEN I THOUGHT THAT ERIC COULDN'T BEAT MY LAST SERVICE APPOINTMENT HE BLOWS ME OUT OF THE WATER ON THIS VISIT..... HE GETS THE WORK DONE RIGHT AN JUST WHEN I THOUGHT THAT ERIC COULDN'T BEAT MY LAST SERVICE APPOINTMENT HE BLOWS ME OUT OF THE WATER ON THIS VISIT..... HE GETS THE WORK DONE RIGHT AND WITH SUCH DETAIL TO OVER SEE EVERYTHING YOU TELL HIM IS DONE EXACTLY LIKE YOU ASKED. I WAS GOING TO FIND ANOTHER SERVICE DEALER FOR MY HONDA UNTIL I RAN INTO ERIC ON ONE OF MY VISITS. HE UNDER STANDS MY NEEDS AND MY LIMITS ON MY FINANCES TO GET EVERYTHING I NEED AT A VERY REASONABLE PRICE, I THINK HE IS WASTING HIS TALENT IN SERVICE AND SHOULD SELL CARS AND TRUCKS. I WANT TO THANK ERIC AGAIN AND I THINK ERIC SURAWSKI DESERVES A BIG THAT A BOY AWARD..... More

Easy and straightforward service I was able to schedule a Saturday appointment just a couple days out, service was performed as requested, and my vehicle ready an hour before promised I was able to schedule a Saturday appointment just a couple days out, service was performed as requested, and my vehicle ready an hour before promised. I appreciated the check-in call that I received about midway through the process, simply to give me a status update. I've been bringing my vehicles to Berlin City for a few years now and have no complaints thus far. More

Annual Inspection/ Oil & Filter / Rotate Tires Service Very thorough, listen to questions, respond w/ knowledgeable answers. Coupons to help keep service expenses as low as possible. Stick to stated time Very thorough, listen to questions, respond w/ knowledgeable answers. Coupons to help keep service expenses as low as possible. Stick to stated time service will take if wait for car. More

Service was excellent Great customer service.also was able to use a coupon for a discount. Reception person was welcoming and provided a detailed explanation of what was pe Great customer service.also was able to use a coupon for a discount. Reception person was welcoming and provided a detailed explanation of what was performed. More

Wonderful service We had an emergency situation very early in the AM at the beginning of a trip to FL with our Pilot. Jessica got right to it and got our car fixed and We had an emergency situation very early in the AM at the beginning of a trip to FL with our Pilot. Jessica got right to it and got our car fixed and ready to go in an hour. We will be adopting Berlin City of Portland as our #1 Honda dealer from now on. More