Berlin City Honda of Portland

Overall good. I liked the text notification of extra work needed to be done but a phone call in addition to that would be nice. I had to call back to talk about the I liked the text notification of extra work needed to be done but a phone call in addition to that would be nice. I had to call back to talk about the extra work but it took some doing to get to the right service technician. More

Job Done Right Everyone was professional and courteous providing the service I needed to my vehicle ! They explained all of the areas needing attention and showed me Everyone was professional and courteous providing the service I needed to my vehicle ! They explained all of the areas needing attention and showed me the worn parts needing replacement. Thank you ! More

Jessica,, the service representative, was so helpful I truthfully enjoyed this service visit. Jessica Curtis-Ramos made the whole experience pleasant. She helped find a program i signed up for to save I truthfully enjoyed this service visit. Jessica Curtis-Ramos made the whole experience pleasant. She helped find a program i signed up for to save money........and I did thank you More

Excellent service Ryan York shouldn’t be called a service writer. He should be called the Concierge of service! He make my service visits a pleasure. He understands cus Ryan York shouldn’t be called a service writer. He should be called the Concierge of service! He make my service visits a pleasure. He understands customer service. More

CRV needed new brakes! An emergency braking situation on the highway with old brake pads resulted in us needing some serious brake work. Berlin City Honda fixed us up and n An emergency braking situation on the highway with old brake pads resulted in us needing some serious brake work. Berlin City Honda fixed us up and now the car brakes like it was new! More

Diagnostic This was the second time I brought my car in for a strange "shuttering" which occurred at 30 MPH. While I was not overly-impressed with the results of This was the second time I brought my car in for a strange "shuttering" which occurred at 30 MPH. While I was not overly-impressed with the results of the first visit (June 2017), I was extremely pleased with this visit. Service was professional and timely with a follow-up plan of action. More

Watch out for Service Upcharges! BEWARE SERVICE IS DISHONEST! They will upcharge whatever they can for any service provided. I went in for a faulty alarm and asked them to disconnect BEWARE SERVICE IS DISHONEST! They will upcharge whatever they can for any service provided. I went in for a faulty alarm and asked them to disconnect it. They refused and told me the ONLY option was a new hood latch...then proceeded to charge $140 for diagnostics (less than 1 hour time) and $140 per hour for service (1 hr min), the only reasonable charge was the $140 for the part. Then they had the audacity to add a 12% fee for "Shop Supplies", which was applied to the parts, labor and eve the diagnostics! For a simple hood latch replacement the job the Shop Supply fee was $50 and the total bill was nearly $500..... DO NOT TAKE YOUR VEHICLE HERE. They completely OVERCHARGE! More

Over and above expectations Dillon Ballweber made you guys look REALLY good! In every way, yes, even including cost, Dillon satisfied our needs even agreeing to store our car for Dillon Ballweber made you guys look REALLY good! In every way, yes, even including cost, Dillon satisfied our needs even agreeing to store our car for a week while we flew to Colorado. We came in only because we had a flat tire, but it became clear that not only were all of the tires needing to be replaced, but also we were in serious need of a number of maintenance services. So glad Dillon was there to help us! (He's a keeper, in case you hadn't noticed.) Let me also say that the level of services seemed much higher than on previous visits. In the future we won't treat Berlin like the dentist no one wants to visit! More

Friendly, accomodating, not pushy Great service which is why we take our vehicle to Berlin City Honda. The dealership is clean and the people are friendly and accommodating. Thank you. Great service which is why we take our vehicle to Berlin City Honda. The dealership is clean and the people are friendly and accommodating. Thank you. More

Very good experience Mike Hoyle took great care of me explained everything that was done to my vehicle he was very polite and professional would work with him again Mike Hoyle took great care of me explained everything that was done to my vehicle he was very polite and professional would work with him again More