Berlin City Honda of Portland

Inspection sticker Everyone from the service group was very nice and the work was completed in a timely fashion so I could get to work on time. Everyone from the service group was very nice and the work was completed in a timely fashion so I could get to work on time. More

Best car-buying experience we have ever had. We needed a new car pretty quickly. We contacted Berlin City Honda in South Portland Maine and were hooked up with the youngest Dave (there are three) We needed a new car pretty quickly. We contacted Berlin City Honda in South Portland Maine and were hooked up with the youngest Dave (there are three) who works there. We exchanged emails about the car, the amenities, the price, and set a time to go to the dealership to meet with him. Our meeting was the smoothest car-buying experience we have ever had. Dave is friendly, knowledgeable, and honest. He listened to what we needed, never pushed, we came to an agreement acceptable by all, and never once felt like we were buying a car at a dealership - it felt more like a chat with someone we already knew. We never felt pressured - he was very real, which is such a dying trait. Dave's attention to detail and affable manner what we never thought we'd see at a dealership, making this the best car-buying experience we have ever had. Thank you to Dave and thank you to the folks at Berlin City Honda. More

Recalls attended to A very professional operation and convenient. Clean comfortable lobby (with coffee, etc.) and shuttle service were a huge plus. Customer service was e A very professional operation and convenient. Clean comfortable lobby (with coffee, etc.) and shuttle service were a huge plus. Customer service was exceptional. I highly recommend. More

Overall good. I liked the text notification of extra work needed to be done but a phone call in addition to that would be nice. I had to call back to talk about the I liked the text notification of extra work needed to be done but a phone call in addition to that would be nice. I had to call back to talk about the extra work but it took some doing to get to the right service technician. More

Job Done Right Everyone was professional and courteous providing the service I needed to my vehicle ! They explained all of the areas needing attention and showed me Everyone was professional and courteous providing the service I needed to my vehicle ! They explained all of the areas needing attention and showed me the worn parts needing replacement. Thank you ! More

Jessica,, the service representative, was so helpful I truthfully enjoyed this service visit. Jessica Curtis-Ramos made the whole experience pleasant. She helped find a program i signed up for to save I truthfully enjoyed this service visit. Jessica Curtis-Ramos made the whole experience pleasant. She helped find a program i signed up for to save money........and I did thank you More

Excellent service Ryan York shouldn’t be called a service writer. He should be called the Concierge of service! He make my service visits a pleasure. He understands cus Ryan York shouldn’t be called a service writer. He should be called the Concierge of service! He make my service visits a pleasure. He understands customer service. More

CRV needed new brakes! An emergency braking situation on the highway with old brake pads resulted in us needing some serious brake work. Berlin City Honda fixed us up and n An emergency braking situation on the highway with old brake pads resulted in us needing some serious brake work. Berlin City Honda fixed us up and now the car brakes like it was new! More

Diagnostic This was the second time I brought my car in for a strange "shuttering" which occurred at 30 MPH. While I was not overly-impressed with the results of This was the second time I brought my car in for a strange "shuttering" which occurred at 30 MPH. While I was not overly-impressed with the results of the first visit (June 2017), I was extremely pleased with this visit. Service was professional and timely with a follow-up plan of action. More

Watch out for Service Upcharges! BEWARE SERVICE IS DISHONEST! They will upcharge whatever they can for any service provided. I went in for a faulty alarm and asked them to disconnect BEWARE SERVICE IS DISHONEST! They will upcharge whatever they can for any service provided. I went in for a faulty alarm and asked them to disconnect it. They refused and told me the ONLY option was a new hood latch...then proceeded to charge $140 for diagnostics (less than 1 hour time) and $140 per hour for service (1 hr min), the only reasonable charge was the $140 for the part. Then they had the audacity to add a 12% fee for "Shop Supplies", which was applied to the parts, labor and eve the diagnostics! For a simple hood latch replacement the job the Shop Supply fee was $50 and the total bill was nearly $500..... DO NOT TAKE YOUR VEHICLE HERE. They completely OVERCHARGE! More