Berlin City Honda of Portland

Overall Good Experience I was processed pretty quickly and the things that needed to be done were acknowledged. The car was ready when promised and checkout was quick and eff I was processed pretty quickly and the things that needed to be done were acknowledged. The car was ready when promised and checkout was quick and efficient. They reduced the price on a couple of the services due to having purchased the tires there and another special that they were running. The only drawback is that the prices they charge can be a little on the high side as compared to a place like Sullivan Tire although those places might not have the expertise with newer cars like the Honda Civic with synthetic oil. More

Wonderful Car Purchase Experience Jamie was our sales person...the face of the business, and he was what you would want in a sales representative. He was knowledgeable, very personabl Jamie was our sales person...the face of the business, and he was what you would want in a sales representative. He was knowledgeable, very personable and professional. We did not feel any 'hovering' or pressure during any time with him whatsoever. And finally during the actual 'negotiations' portion of our experience, Jamie did extremely well in 'brokering' a deal for us. We felt, real or not, that he was advocating for us in this process. And while I'm sharing this process, I have to say that Berlin City Honda was extremely accommodating to us in not only securing the vehicle that we wanted, which was in a dealership in NH that we located in our online search, but they then were flexible in offering a deal that we felt was excellent for that vehicle. I am sharing this because we went through the identical process at a Honda dealership in Saco...just south of Berlin City Honda in Portland, and on the same vehicle were simply NOT willing to negotiate at all. We also felt Berlin City Honda provided us with a much better sense of being welcome...much more personable. We're extremely pleased with the entire experience. More

tire replacement I had a tire with a slow leak, i had the tire diagnosed at another shop and a nail was found in the edge of the tread. They were unable to repair the I had a tire with a slow leak, i had the tire diagnosed at another shop and a nail was found in the edge of the tread. They were unable to repair the tire but found i had pax tires and Honda needed to replace them a they had the tools and equipment to do the job right. They got me in right away and within an hour i had a new tire on and i was on my way. Great experience and highly recommended More

Excellent Service I am always impressed with the service staff and this time was no exception, in fact, I was even more pleased with the most recent service staff membe I am always impressed with the service staff and this time was no exception, in fact, I was even more pleased with the most recent service staff member because they answered all my questions thoroughly and let me know they could do other services that were needed. More

Fast service Mike in service got me with no appt took care of my tire and filter and oil change in less than 2 hrs didnt expect that great service and buiness Mike in service got me with no appt took care of my tire and filter and oil change in less than 2 hrs didnt expect that great service and buiness More

Very Impressed! I had an appointment to get a new mirror and a brake light fixed with Jeff, I dropped the car off on my lunch break and he got a shuttle to take me ba I had an appointment to get a new mirror and a brake light fixed with Jeff, I dropped the car off on my lunch break and he got a shuttle to take me back to work (so convenient!). I couldn't believe how quickly they were able to repair my car. Jeff personally drive the car to my office to drop it off as I was unable to leave work by the time the service center closed. He really goes above and beyond for his customers! Thank you! More

Very good despite issues I brought the car in for new tires and to check for what I thought might be a warped rotor. All went smooth until they started to do the rotors and t I brought the car in for new tires and to check for what I thought might be a warped rotor. All went smooth until they started to do the rotors and they had a problem taking too much off one of the front rotors. I had to leave the car over night while they overnights replacement rotors and i was provided a rental car. The mechanic came in on his day off (a Saturday) to finish the job. Everyone was very helpful and apologetic. Therefore a good experience dispute problems. More

Oil Service We were very impressed with the friendly reception we received from your staff. Our service rep, Bobby, was very personable and informative. He thor We were very impressed with the friendly reception we received from your staff. Our service rep, Bobby, was very personable and informative. He thoroughly explained the service codes that our vehicle was displaying. More

Customer service is great! Sarah was great to work with! She did not pressure me at all like some car dealers so! She was very knowledgeable about my options! This is a great pl Sarah was great to work with! She did not pressure me at all like some car dealers so! She was very knowledgeable about my options! This is a great place to buy a new vehicle! More

Great customer service! Eric was awesome! He explained what my truck needed done, gave me some options and then made sure I had an appointment that worked with my schedule to Eric was awesome! He explained what my truck needed done, gave me some options and then made sure I had an appointment that worked with my schedule to get the work done in a timely fashion. More