Berlin City Honda of Portland

Simple purchase Knew what we wanted. Didn’t have the vehicle on the lot. They went found one and was at the dealers in a couple of days. Knew what we wanted. Didn’t have the vehicle on the lot. They went found one and was at the dealers in a couple of days. More

various lights Thank you to Bobby Ramos for his coordination and help with diagnosing my car and finding an appropriate solution to the problem!!! Wahoo!!! I am n Thank you to Bobby Ramos for his coordination and help with diagnosing my car and finding an appropriate solution to the problem!!! Wahoo!!! I am no longer 'grounded'. (without car) More

So accomodating Eric in service and Bridgette out front are 2 stellar employees. Excellent service. They owned my issues and insured that all my needs were addresse Eric in service and Bridgette out front are 2 stellar employees. Excellent service. They owned my issues and insured that all my needs were addressed, and then some. They listened, explained how things would progress, followed up and were professional and courteous. More

Fantastic care of my car and me! I always look forward to bringing my car in for its servicing. There are a number of reasons for this one of the most important is how comfortable I I always look forward to bringing my car in for its servicing. There are a number of reasons for this one of the most important is how comfortable I am with the service that I received on my car, being told there carefully all that to be done. However, equally as important is customer service I received very beginning to the very end of my time at the service department. And, it is not just me, my dog is equally well received and cared for while we are there. Overall, it is the best experience I’ve ever had! More

Yearly state inspection I set up an appointment online. When I arrived at the Honda dealership, I was greeted by Dillon. He is so professional and always smiling. Dillon t I set up an appointment online. When I arrived at the Honda dealership, I was greeted by Dillon. He is so professional and always smiling. Dillon treats you like family. The waiting room was very clean and offered complimentary variety of snacks, fresh fruits, coffee, water. The showroom along with the restroom were spotless. I highly recommend Berlin City Auto Group, South Portland, Maine. More

Excellent knowledgeable service rep My only complaint is with the car itself. It is a 2007 Honda Fit with less than 50k miles, and the air conditioner has failed twice - the new repair My only complaint is with the car itself. It is a 2007 Honda Fit with less than 50k miles, and the air conditioner has failed twice - the new repair will cost about $1500. This is ridiculous given Honda's excellent reputation for reliability. Not only is the car low mileage, but air conditioning is rarely used in Maine. This unit failed miserably with hardly any use, with a total expense of about $3000 when done. I believe Honda should replace the unit without further cost to me - it is obviously poorly manufactured, or poorly designed, or both. More

Great service & staff! I own two cars from Berlin City Honda and service both of them regularly at their Service Center. I have always received a great & timely service and I own two cars from Berlin City Honda and service both of them regularly at their Service Center. I have always received a great & timely service and their staff is pleasure to work with. The waiting facility is also great as well with plenty of space, free refreshments, and big screen TV. Thank you! More

Automatic power window After the third attempt to fix the drivers side window that has never worked correctly, I was treated very well. A new part was installed, and I was g After the third attempt to fix the drivers side window that has never worked correctly, I was treated very well. A new part was installed, and I was given a loaner car overnight. Both Joe and Eric were pleasant and helpful as they worked to diagnose the problem and arrange for the fix. Thank you! More

Oil change / tire rotate Great experience overall. Was able to get same day appointment. Dillon was fabulous and very helpful. The wait was a little over an hour, but not unre Great experience overall. Was able to get same day appointment. Dillon was fabulous and very helpful. The wait was a little over an hour, but not unreasonable. More

Service Department is top-notch I have been having my Hondas serviced at BCH for a few years now. Everyone I've met has done excellent work and have even stayed after hours to get a I have been having my Hondas serviced at BCH for a few years now. Everyone I've met has done excellent work and have even stayed after hours to get a job done that ran long. Very nice people and a comfortable waiting room. Cheers. More