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Berlin City Honda of Portland
South Portland, ME
1,362 Reviews
Berlin City Honda of Portland is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but because that's what we’re all about: neighbors taking care of neighbors and doing it the easy way.
Berlin City Honda is committed to providing over-the-top-care to every one of our customers. We’ve developed an extensive program to make your automotive purchase and service experience exceptional. Our straightforward sales process, the “Clear Way” menu, explains all your fees up-front. We have our “No Questions” return policy, “Price Guarantee”, “Pre-owned protection” as well as our “We’ll Buy” pledge, all designed to ensure we exceed your expectations. If you can’t make it to our convenient location in Portland, Maine, within 48 hours we can deliver your new or pre-owned vehicle right to your front door, paperwork included.
Thank you for the opportunity to provide you over the top care by down to earth people!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,362 reviews
September 14, 2020
Ted was helpful, patient and kind! 2nd purchase from Berlin City and would gladly purchase next time as well. I was unable to find a used truck in my price range that I was happy with. When he suggest Berlin City and would gladly purchase next time as well. I was unable to find a used truck in my price range that I was happy with. When he suggested I try the Pathfinder I was happy! This is just perfect. It will tow a trailer for what I needed a truck for and I don't los More
by cassiemoon
Employees Worked With
Ted Hanson
September 10, 2020
Andrew was my customer service rep for this visit. He was very professional. I chose to wait and soon after my arrival he texted me, so that I was able to reach him at any time during the visit, if I ha was very professional. I chose to wait and soon after my arrival he texted me, so that I was able to reach him at any time during the visit, if I had a question. I found this novel and very thoughtful. I did text him once, and he took immediate care of my question. More
by Susan749
Employees Worked With
Andrew
September 08, 2020
I was greeted with a smile by Ryan and was treated very well from that greeting to the time I left with a clear explanation of the concerns that brought in. Thanks for the great service and customer servi well from that greeting to the time I left with a clear explanation of the concerns that brought in. Thanks for the great service and customer service. Brian More
by Brian
Employees Worked With
Ryan York
September 02, 2020
We came to Berlin City Honda on a Saturday and test drove various cars before deciding which one we liked. Brian was very patient with us and he did not try to force us into something we did not want. The fo various cars before deciding which one we liked. Brian was very patient with us and he did not try to force us into something we did not want. The following Monday we came back and purchased a 2020 Honda Passport! We love it and Brian was amazing to work with. Thanks Brian for all of your hard work on our behalf!!!! More
by jjhuff5
Employees Worked With
September 02, 2020
Andy was amazing. He took the time to explain why I needed things fixed and worked with me. he also helped me find a ride in the meantime which was awesome. It was good expensive, but I understand you needed things fixed and worked with me. he also helped me find a ride in the meantime which was awesome. It was good expensive, but I understand you get what you pay for and I feel like I got really great service. More
by Johnrjaicks
Employees Worked With
Andy
September 02, 2020
Joe T. was professional, helpful, friendly. Had my beautiful Honda delivered to NY the next day. Definitely will recommend to friends and family. Thanks Berlin City! beautiful Honda delivered to NY the next day. Definitely will recommend to friends and family. Thanks Berlin City! More
by koakes
Employees Worked With
August 31, 2020
Brian and the team are great!! So easy, so fast, so perfect. Nice job! Keep up the great work. Will definitely recommend to friends and family. perfect. Nice job! Keep up the great work. Will definitely recommend to friends and family. More
by jon_86
Employees Worked With
August 28, 2020
We've used this dealership for the past 12 years and have had nothing but excellent service. We have 3 vehicles that are serviced here. Jessica Curit-Ramos has been our Service Advisor and she is a joy to w had nothing but excellent service. We have 3 vehicles that are serviced here. Jessica Curit-Ramos has been our Service Advisor and she is a joy to work with. Professional, pleasant and courteous. More
by JEF
Employees Worked With
Jessica Cuit-Ramos, Ryan York
August 25, 2020
Very professional, fast, clean and efficient. I only have my car services at Berlin Coty Honda. I would highly recommend to friends and family. Thank you! my car services at Berlin Coty Honda. I would highly recommend to friends and family. Thank you! More
by jschoppee
Employees Worked With
Eric
August 24, 2020
I wasn't very happy to be bringing my Odyssey back in after a recent service visit. Eric Surawski understood my frustration, was extremely helpful, checked before proceeding with work and quickly resolve after a recent service visit. Eric Surawski understood my frustration, was extremely helpful, checked before proceeding with work and quickly resolved a problem related to the previous visit. Great service! Thank you Eric! More
by Craig
Employees Worked With
Eric Surawski
