Berlin City Honda of Portland

Great job! Cam in for my free State Inspection. Shuttle service allowed me to not miss work and the car was done at the time it was promised. Thank you! Cam in for my free State Inspection. Shuttle service allowed me to not miss work and the car was done at the time it was promised. Thank you! More

Going to have your car worked on usually isn’t fun. Berlin City changed that. Compared to the Honda dealership I was previously dealing with, Berlin City is a dream. I can not say enough about the cus Berlin City changed that. Compared to the Honda dealership I was previously dealing with, Berlin City is a dream. I can not say enough about the customer service. As for the quality of the work, time will tell; however, I believe that I am going to be very satisfied. This appointment was for a routine oil change and 20,000 mile check up. Thanks for your friendly service and efficient work. Bobby made it happen. More

Excellent customer service experience! After arriving at the dealership for a 10:00 AM Maine State inspection sticker, I quickly realized how busy the service department was at that time. E After arriving at the dealership for a 10:00 AM Maine State inspection sticker, I quickly realized how busy the service department was at that time. Expecting to wait a while, I patiently stood by my car and waited. Within a minute or two, someone acknowledged my presence and told me someone would be with me shortly. Within another 5 minutes, Eric Surawski greeted me and said he was going to get my work taken care of for me. He let me know that I could relax in the waiting area and have a cup of coffee and he would come and get me as soon as my car was completed. Erik returned after the work was done and showed me on paper exactly what was done on my vehicle. He also provided me with a Multi-Point inspection report showing me the status of my tires, fluids, brakes, drive train, etc. He gave me his card and told me if I had any questions, concerns, or needed further service to contact him and he would help. Being in the Customer Service industry for 40 years, this was the kind kind of service that I expected from my own staff. It was excellent, and greatly appreciated! More

Quick and Easy The experience was wonderful. The staff is very friendly. They are always very helpful. Will be back again to have my car serviced in the future. The experience was wonderful. The staff is very friendly. They are always very helpful. Will be back again to have my car serviced in the future. More

Routine Maintenance Quick and efficient check in and check out process. The work done was what was expected to be done. The only thing I didn't appreciate was the salespe Quick and efficient check in and check out process. The work done was what was expected to be done. The only thing I didn't appreciate was the salespeople trying to get me to trade in the car that was in service for a newer one so they could sell it used and get me to purchase another vehicle, which I declined. More

Arthur Duncanson One of the best car buying experience I ever had. Starting with Jeff Donovan who did all the work to find me the right car and by going the extra Mile One of the best car buying experience I ever had. Starting with Jeff Donovan who did all the work to find me the right car and by going the extra Mile to make sure when I came in everything was ready. It was. I do not remember the gentleman I did the financing with but he made the process painless and smooth. I would purchase from Berlin city again in a heartbeat More

satisfied customer Very knowledgeable service advisors. Made every effort to work around my schedule to complete the work on my vehicle. Work was completed on time in a Very knowledgeable service advisors. Made every effort to work around my schedule to complete the work on my vehicle. Work was completed on time in a quality manner. More

Finance Sales and Service was excellent. Finance left little to be desired. I paid cash for are car. I found your finance associate condescending and not p Sales and Service was excellent. Finance left little to be desired. I paid cash for are car. I found your finance associate condescending and not pleasant to work with, More

Service department and Ryan My recent visit to your service department coordinated by Ryan was the finest service I’ve received in recent memory. Thank you Ryan and happy holiday My recent visit to your service department coordinated by Ryan was the finest service I’ve received in recent memory. Thank you Ryan and happy holidays. More

Honda HRV Very pleasant service people, efficient and polite. I actually enjoyed waiting because of the customer area is always so neat and clean, not to mentio Very pleasant service people, efficient and polite. I actually enjoyed waiting because of the customer area is always so neat and clean, not to mention the nice choice of drink and snacks. More