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Berlin City Honda of Portland
South Portland, ME
1,362 Reviews
Berlin City Honda of Portland is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but because that's what we’re all about: neighbors taking care of neighbors and doing it the easy way.
Berlin City Honda is committed to providing over-the-top-care to every one of our customers. We’ve developed an extensive program to make your automotive purchase and service experience exceptional. Our straightforward sales process, the “Clear Way” menu, explains all your fees up-front. We have our “No Questions” return policy, “Price Guarantee”, “Pre-owned protection” as well as our “We’ll Buy” pledge, all designed to ensure we exceed your expectations. If you can’t make it to our convenient location in Portland, Maine, within 48 hours we can deliver your new or pre-owned vehicle right to your front door, paperwork included.
Thank you for the opportunity to provide you over the top care by down to earth people!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,362 reviews
September 22, 2020
Courteous & efficient check-in for vehicle service appointment. Expedient utilization of text messaging to update you on vehicle work status & completion. Great job by the service team. appointment. Expedient utilization of text messaging to update you on vehicle work status & completion. Great job by the service team. More
by rscheindel
Employees Worked With
Erik, service
September 22, 2020
I was very impressed by this dealership. It was my first visit, and I called and had an appointment half an hour later. Excellent service. visit, and I called and had an appointment half an hour later. Excellent service. More
by Amy Horstmann
Employees Worked With
Dillon (Not sure of his last name)
September 20, 2020
Despite it being a very busy day, Ed and Mark were always available. Awareness of the Covid problem was very pronounced. Comfortable waiting and service areas. available. Awareness of the Covid problem was very pronounced. Comfortable waiting and service areas. More
by Coop
Employees Worked With
Mark Merrithew, Ted Hanson
September 19, 2020
The entire process of buying my car was quick and easy. I was happy to see the dealership taking the proper precautions for COVID. I felt comfortable shopping there. was happy to see the dealership taking the proper precautions for COVID. I felt comfortable shopping there. More
by swoodsie
Employees Worked With
September 18, 2020
Purchase was easy - Tommy was pleasant to deal with from the get-go! The dealership was set up great to handle the distancing requirement. Thank you Berlin City for one of the best car purchases! the get-go! The dealership was set up great to handle the distancing requirement. Thank you Berlin City for one of the best car purchases! More
by bettyreez
Employees Worked With
September 17, 2020
Great visit ... Work was performed in a timely manner. Service laison was very courteous. Most importantly to me, the COVID protocols were rigorous and meticulous... Service laison was very courteous. Most importantly to me, the COVID protocols were rigorous and meticulous... More
by ChrisTheEngineer
Employees Worked With
Ryan York
September 16, 2020
Jamie Doucette is the man. He always goes above and beyond for us at Allagash. We love working with him. He always has paperwork ready to go and ensures a quick smooth transaction. He always looks for beyond for us at Allagash. We love working with him. He always has paperwork ready to go and ensures a quick smooth transaction. He always looks for a good price for us too. Very friendly and not pushy at all. More
by cfrey
Employees Worked With
Jamie Doucette
September 15, 2020
These guys were all great. They worked hard to get us what we wanted at a price we could work with. Then delivered it to our driveway and did all the paperwork here. This is definitely the way to go. Tha what we wanted at a price we could work with. Then delivered it to our driveway and did all the paperwork here. This is definitely the way to go. Thanks so much to you all. More
by Clem and Jen
September 15, 2020
I appreciate the precautions of staff with masks and maintaining distance. The seating in the waiting area was well spaced. The volume on the TV was way too loud. maintaining distance. The seating in the waiting area was well spaced. The volume on the TV was way too loud. More
by LDCorbett
Employees Worked With
Ryan York, Jeff Lamore
September 14, 2020
I love Berlin City Honda and all the staff in the various departments. Their knowledge of all things Honda is fantastic. Customer care is first rate. I am comfortable asking any and all questions knowing I w departments. Their knowledge of all things Honda is fantastic. Customer care is first rate. I am comfortable asking any and all questions knowing I will be answered with all the information I need. On a special note, everyone is so welcoming not just to me, but my dog as well. It’s wonderful. Thank you for taking such good care of us. This most recent visit Jessica was brilliant! She made sure I knew what was going on, the cost, the time service would take. Checking in along the way which is so helpful. More
by Bella’s Mom
Employees Worked With
Jessica
