Berlin City Honda of Portland

Good service, not amazing communication post-signing lease Had a good experience before signing lease. Was great to be able to come in and talk about options before I made up my mind and to test drive the car Had a good experience before signing lease. Was great to be able to come in and talk about options before I made up my mind and to test drive the car when I wasn't ready to commit. Dana was super responsive before signing papers. However, when I signed the lease my car wasn't on the lot yet so I needed to wait for it to come in. I was told to expect it to come in mid-week that week. Well, a full week went by and I didn't hear anything. It's fine that the car took longer, but to not be updated was kind of a crummy feeling. It felt like a lot of effort went in to getting me there to lease the car, and then once I signed the papers it didn't matter anymore to keep me updated. And, given that I paid a full month's payment at lease signing, it would have been really nice to be at least kept in the loop. My first month's payment, I will actually only be able to drive the car for three/fourths of that month. On a happy note, I picked up the car yesterday and that was great! Ed showed me how to connect my phone and in the less than 24 hours I've had the car, I am ecstatic. 5 stars because the car is what I wanted and Dana was very helpful through the process and answered all of the questions my partner and I had, as neither of us has ever leased a car before now. More

Pleasant service people Each of my visits have been a good experience. Reasonable wait time. Courteous people in every dept. Always clean. Great snack bar coffee, tea, frui Each of my visits have been a good experience. Reasonable wait time. Courteous people in every dept. Always clean. Great snack bar coffee, tea, fruit, healthy bars. More

17000 mile checkup Easy drop off at the time of my appointment all work complete on time Excellent experience I will continue to come back for all future maintenanc Easy drop off at the time of my appointment all work complete on time Excellent experience I will continue to come back for all future maintenance More

4th CRV at Berlin City Very happy once again with Berlin City. Just leased my 4th CRV. Always a pleasure to work with the salespeople. Scott was great and very knowledgeab Very happy once again with Berlin City. Just leased my 4th CRV. Always a pleasure to work with the salespeople. Scott was great and very knowledgeable. It’s the customer service that keeps me coming back. More

Treated like family Upon checking my car in for service I discovered that I had forgotten my wallet. When I informed my representative, Eric Surawski, he didn't even b Upon checking my car in for service I discovered that I had forgotten my wallet. When I informed my representative, Eric Surawski, he didn't even bat an eye. He just said "That's OK, I will be here until 6 o'clock, just come back". Although the service department seemed busy, the oil change and inspection (free) didn't take very long and you even adjusted my tire pressure. The best experience I have ever had with car service! More

Excellent Customer Service Service Advisor was very knowledgeable and delivered the service on time and slightly under cost estimate. Waiting room is very comfortable and provid Service Advisor was very knowledgeable and delivered the service on time and slightly under cost estimate. Waiting room is very comfortable and provides free internet. A ride was also offered if needed. More

Service Everyone in Service were ready to assist you answering questions or helping in any way. It was easy driving in and driving out without walking around Everyone in Service were ready to assist you answering questions or helping in any way. It was easy driving in and driving out without walking around looking where my car was parked after service. The only thing that happened was I used my navigation system preprogramed with Berlin City Honda on it and when I was driving on Maine Mall Rd it told me that the dealership was on the right and we remembered it to be on the left. And it was on the left. LOL More

Great Experience We felt very fortunate to have Steve Gendron as our sales person. He made it an easy truck buying experience with no pressure. Great knowledge of pr We felt very fortunate to have Steve Gendron as our sales person. He made it an easy truck buying experience with no pressure. Great knowledge of product. More

It's very easy and unpainful experience Ed, thank you very much for being very professional, it was a pleasant experience, I definitely recommend, Ed you ROCK!!!.. the front desk staff very Ed, thank you very much for being very professional, it was a pleasant experience, I definitely recommend, Ed you ROCK!!!.. the front desk staff very friendly, the waiting area brings an explanded admosfia that reflect great hospitality and plenty goodies to snack from. More

Great experience From the moment we walked through the door on a Monday evening to leaving the lot with our new car the next evening, we had a great experience. Steve From the moment we walked through the door on a Monday evening to leaving the lot with our new car the next evening, we had a great experience. Steve Gendron made it the best experience we have had in purchasing a new car. Also, the support staff were great as well. Steve has made two call to date for questions we might have. I have been a Volvo person for 30 years and the minute I drove the Honda CRV, I loved it. More