Berlin City Honda of Portland

Poor sales service The girl I worked with in the service department was great! I had stopped in for a key replacement which she took care of. We discussed that we were The girl I worked with in the service department was great! I had stopped in for a key replacement which she took care of. We discussed that we were looking to possibly trade in my car and she offered to do an appraisal. She asked one of the gentleman to take a quick look at my cat as I only had about 20 mins. He seemed annoyed. Addt it was pouring rain- he said he wasn't going out in the rain. Eventually, the service lady went and brought my car into the garage. We talked while he did a quick walk around and then went to his office. She went to check on the appraisal and came back and said he would give me a call with the information. 3 days later and still no call. Clearly he wasnt interested in doing the appraisal or any further business. More

service - great Service was great - appointment was made promptly. When I arrived the technician reviewed my reasons for the appointment and suggested also including Service was great - appointment was made promptly. When I arrived the technician reviewed my reasons for the appointment and suggested also including the state inspection. When my CRV was ready, he reviewed all the work that had been done. Efficient. More

Amazing experience! So refreshing to have a knowledgeable, yet relaxed salesman. I recommend Bill to anyone looking to purchase a new Honda! Mark, the sales manager, als So refreshing to have a knowledgeable, yet relaxed salesman. I recommend Bill to anyone looking to purchase a new Honda! Mark, the sales manager, also made the financial piece very smooth and seamless. More

Service customer satisfaction! It’s all about customer satisfaction. I have owned Honda’s for over 40 years. Always happy with them. Then my 2001 Accord was showing signs of exce It’s all about customer satisfaction. I have owned Honda’s for over 40 years. Always happy with them. Then my 2001 Accord was showing signs of excessive rust on the passenger side of the sub frame./thousands of complaints to Honda about the location of the a/c drain hose., causing the sub grams to self destruct. Honda basically said we’re doing nothing sorry. At Berlin City Honda = Mike Hoyle, Service lead, Nick Sansone= Service Director , And Paul Haney went above and beyond to rectify the issues with my rusted out sub frame , and the rusted thru power steering rack. Thanks to all and I have been a customer for over 40 years at this dealership and will continue to buy and service my Honda’s at Berlin City Honda. Thanks again for all your help. More

In and out very efficient and professional Great experience I was greeted immediately by Ryan who got all my paperwork in order and off went the car.Did not take long and it was ready to go Great experience I was greeted immediately by Ryan who got all my paperwork in order and off went the car.Did not take long and it was ready to go Ryan went over the inspection form with me that was helpful . And we made an appt to check out an item we discussed. I say !!!! PERFECT More

Fantastic Service I was greeted immediately upon driving up to the service bay by Eric, and was directed towards the large waiting area inside while my vehicle was bein I was greeted immediately upon driving up to the service bay by Eric, and was directed towards the large waiting area inside while my vehicle was being serviced. The waiting area was really nice; lots of snacks and beverages provided, along with reading materials and charging stations (thought that was a nice touch!). While I was waiting, two gentlemen at separate times walked around and asked if anyone needed a ride to work or wherever they needed to be. Eric was great and went over everything with me after my car was done. Will definitely be coming back for my next service. More

Excellent buying experience. I made it clear up front I do not appreciate the usual pressured buying experience from most vehicle dealers. I set parameters, and my expectations we I made it clear up front I do not appreciate the usual pressured buying experience from most vehicle dealers. I set parameters, and my expectations were met precisely. I would buy from Berlin City Honda of Portland again. More

Awesome experience at Berlin City! We could not have asked for better service from Berlin City. It was a Holiday weekend and we were heading off to camp the next day when our 2018 Honda We could not have asked for better service from Berlin City. It was a Holiday weekend and we were heading off to camp the next day when our 2018 Honda Pilot wouldn’t start. We didn’t know what to do. Just before closing we got in touch with Nick Sansone who set us up with Ryan to get us a loaner for the weekend until they could look at our car on Tuesday. They truly saved the day! Our car was fixed on Tuesday and we couldn’t be happier with work that was done and the service that we received. More

First service on my 2018 HR-V This was the first scheduled maintenance on my 2018 HR-V, but Berlin City Honda of Portland has been my dealership for many years. I bought my first This was the first scheduled maintenance on my 2018 HR-V, but Berlin City Honda of Portland has been my dealership for many years. I bought my first Honda at Berlin City in 2000, and have had 3 other Honda's from them in the interim. Have used Honda service and found them very good. With the new facilities built in the past couple of years, the waiting experience is extremely comfortable. They are very efficient. My service took less than 60 minutes and I was on my way. More

Excellent Berlin City Honda made the car buying process stress-free. Dana was always available to answer our questions thoroughly and promptly. I would absolute Berlin City Honda made the car buying process stress-free. Dana was always available to answer our questions thoroughly and promptly. I would absolutely recommend Berlin City Honda and Dana to anyone looking to purchase a vehicle. More