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Berlin City Honda of Portland
South Portland, ME
1,362 Reviews
Berlin City Honda of Portland is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but because that's what we’re all about: neighbors taking care of neighbors and doing it the easy way.
Berlin City Honda is committed to providing over-the-top-care to every one of our customers. We’ve developed an extensive program to make your automotive purchase and service experience exceptional. Our straightforward sales process, the “Clear Way” menu, explains all your fees up-front. We have our “No Questions” return policy, “Price Guarantee”, “Pre-owned protection” as well as our “We’ll Buy” pledge, all designed to ensure we exceed your expectations. If you can’t make it to our convenient location in Portland, Maine, within 48 hours we can deliver your new or pre-owned vehicle right to your front door, paperwork included.
Thank you for the opportunity to provide you over the top care by down to earth people!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,362 reviews
July 05, 2021
So far, so good. Joe was an excellent sales person. He was quick to respond to questions. He was straight forward with the information. Picking her up tonight and excited to have a new car; haven’t had was quick to respond to questions. He was straight forward with the information. Picking her up tonight and excited to have a new car; haven’t had one in years. Thank you Joe for making this purchase and easy and pressure free one! More
by diannes69hugger
Employees Worked With
April 04, 2021
I have been leasing a vehicle since 6/2018. Beginning in December, 2020, I went bqck and forth about leasing a new vehicle. I met, from Decembefr, 2020, to April 3,2021, with David Sledzieski (I frequently December, 2020, I went bqck and forth about leasing a new vehicle. I met, from Decembefr, 2020, to April 3,2021, with David Sledzieski (I frequently "murdered" his last name during those meetings). He presented very helpful information, and I never felt pressured to lease/buy a vehicle. I finally decided, with David's information, to buy the vehicle I was currebntly leasing. I never experienced pressure to buy. I had many questions, and they were all answered. While signing the paperwork for the purchase, I worked with Chris Clickner, Finance Director. He also answered questions and was very helpful. During my lease, I had service at the dealership, and the service was prompt and very good. More
by jwilliamhume
Employees Worked With
January 22, 2021
I had an issue today with my Honda Pilot which was solved immediately and beyond my satisfaction. This was a truly EXCELLENT customer service experience. immediately and beyond my satisfaction. This was a truly EXCELLENT customer service experience. More
by John L.
Employees Worked With
Eric Surawski
October 07, 2020
I called to make an appointment for my routine maintenance (oil change/tire rotation) and spoke to Michelle (if I remember correctly). I was very specific that I had a “Car Care Maintenance Plan” maintenance (oil change/tire rotation) and spoke to Michelle (if I remember correctly). I was very specific that I had a “Car Care Maintenance Plan” which is sold as an upgrade on new Honda vehicles. I have had service at several Honda dealerships with no question asked, but Berlin City refused to accept my plan. It clearly states on the booklet itself that it is good at any Honda dealership and at many other facilities-such as Midas. There is a toll free number for verification. All this fell on deaf ears, for Eric told me they would not accept my plan. Thank God that Prime Honda in Saco was able to assist me, for I had driven an hour and a half to get down here....my suggestion is to go to a dealer who has better customer service goals. After having Honda vehicles for decades, I was polite but kind of at a loss over their indifference. Certainly a new experience for me at a Honda dealership.... More
by Quicksand
Employees Worked With
Eric
September 30, 2020
Dillion is so attentive and knowledgeable- true pleasure to have as my dedicated service person. I have been a service customer for over 15yrs. Recently purchased tires and when I ran over something that pu to have as my dedicated service person. I have been a service customer for over 15yrs. Recently purchased tires and when I ran over something that punctured one- it was not repairable- I learned the benefit of being a customer- the replacement tire was covered and cost nothing more for a brand new one. More
by Debora
Employees Worked With
Dillon
September 29, 2020
I traded my vehicle for a new 2020 Honda CR-V. My salesperson was David Sledzieski. He was courteous, accommodating, informative and extremely pleasant to work with. I was in and out in less than a salesperson was David Sledzieski. He was courteous, accommodating, informative and extremely pleasant to work with. I was in and out in less than an hour. I have purchased Honda vehicles in the past with this particular dealership and could not be happier with each experience. Top notch folks in both sales AND service! More
by mtompson
Employees Worked With
September 26, 2020
We received outstanding service, from scheduling to repair service. Sherry scheduled us and Eric did a great job communicating with us regarding the issue found and repair. repair service. Sherry scheduled us and Eric did a great job communicating with us regarding the issue found and repair. More
by mstrange
Employees Worked With
Eric, Sherry
September 26, 2020
Easy check-in procedure, service took less time than estimated and Andrew was very professional. The outdoor seating was much appreciated, in view of Covid and I felt quite safe. estimated and Andrew was very professional. The outdoor seating was much appreciated, in view of Covid and I felt quite safe. More
by Marilyn.finley
Employees Worked With
Andrew
September 24, 2020
Andy was very helpful. Explained choices well. Kept in touch with me via text. Courteous. Always masked. Quickly checked in at service. I greatly appreciated having the Adirondack chairs outside to sit i touch with me via text. Courteous. Always masked. Quickly checked in at service. I greatly appreciated having the Adirondack chairs outside to sit in while waiting. The rest room is always clean. More
by E
Employees Worked With
Andy
September 23, 2020
Super easy process with the service department. This was my first service as Berlin City Honda. Dillon was so helpful and HONEST! Definitely makes me feel great about doing business in the future! my first service as Berlin City Honda. Dillon was so helpful and HONEST! Definitely makes me feel great about doing business in the future! More
by aileen.sobel
Employees Worked With
Dillon Ballweber
