Berlin City Honda of Portland

Scheduled service call Appointment was on time, procedure was efficient and friendly. Service was quick, feedback on potential other service was given. Waiting room was clea Appointment was on time, procedure was efficient and friendly. Service was quick, feedback on potential other service was given. Waiting room was clean and fairly quiet and the coffee was good. More

Inspection sticker My appointment was for 3:15. I left the dealership at 4:30. I expected to leave much sooner. Eric told me they need more guys that can do inspect My appointment was for 3:15. I left the dealership at 4:30. I expected to leave much sooner. Eric told me they need more guys that can do inspections. More

Recall Real Easy A short phone call to Jessica Curit-Ramos, service advisor, concerning a recent recall issue with our 2019 Honda CRV was all that was necessary to sch A short phone call to Jessica Curit-Ramos, service advisor, concerning a recent recall issue with our 2019 Honda CRV was all that was necessary to schedule, repair and release the vehicle as quoted. A related part required a special order and arrived promptly. Another phone call to Jessica and this minor issue will be quickly taken care of. Jessica is very professional, knowledgeable and personable when interacting with her clients. She is a significant asset to the Berlin City Honda operations. More

As promised and on time. Can't beat that! Even though it was fairly busy, the car was returned as promised, on time and with a smile. 5he waiting area clean and stocked with drinks and snack Even though it was fairly busy, the car was returned as promised, on time and with a smile. 5he waiting area clean and stocked with drinks and snacks, too. More

Overall very Good experience Sales guy was great. Was not pushy but understood what we were hoping for and worked with us to find a way to make it work. The only complaint Sales guy was great. Was not pushy but understood what we were hoping for and worked with us to find a way to make it work. The only complaint we had was that it took too long to get into financing. We also heard we were approved but didn’t get the drains for a long time. We were especially curious about the rate. Honestly it felt like the company wanted us to get excited and then give us the news so we wouldn’t walk away. Didn’t feel great. Finance guy was great once we got in to see him. More

Excellent smooth experience! Excellent, smooth friendly and overall fantastic service from start to finish. Steve Gendron sold us the car and he had sold me my last car 8 years a Excellent, smooth friendly and overall fantastic service from start to finish. Steve Gendron sold us the car and he had sold me my last car 8 years ago. He is my go to guy for sure. Excellent customer service from beginning to end More

Great I was greeted at the door with a friendly smile (Jamie) and that same warm greeting continued throughout the process. I was passed onto Chris in Fin I was greeted at the door with a friendly smile (Jamie) and that same warm greeting continued throughout the process. I was passed onto Chris in Finance where I received more great customer service until we had made the final piece of leasing this new car a reality. I highly recommend Jamie, Chris and Berlin City and look forward to continuing to work with them in the future. Brian More

Had a blast bought a car. Completely satisfying buying experience! We knew what we wanted, Megan found the perfect way for us to get it! And the experience was a lot of fun to Completely satisfying buying experience! We knew what we wanted, Megan found the perfect way for us to get it! And the experience was a lot of fun to boot! We'll be back! More

They make it difficult, not easy! The car I leased was not the lowest price, but was located, and I needed it. This was done virtually. I was told to come in and sign the paperwork and The car I leased was not the lowest price, but was located, and I needed it. This was done virtually. I was told to come in and sign the paperwork and to “plan for 1 ½ - 2 hours”. I received an appointment email confirmation for 3:01 p.m. I was told to text a copy of my license and insurance card, in advance, which I did, as “this will save a little bit of time”. I arrived on time and simply had to wait for F&I. While I was waiting, I was told by a F&I person (not the one I was going to deal with), that at one point I would be next. That did not happen. I left at 6:04 p.m. I was quoted a price of $255.00 down/$255.00 per month. When I was presented the initial paperwork, the pricing was $255.99 down/$255.99 per month, which I rejected. I told them I did not want the $99 wheel locks, which was not on the window sticker, and was told I had to buy them. I was told by my salesman that it should work out that my car could be delivered at no charge to me. When I followed up, I was told “we won’t be able to deliver it”. I had a 9:00 a.m. scheduled time to pick up the car and was told GENIE would set things up with me. GENIE never showed and my salesman did what he could and said GENIE would contact me in a couple of days. I have purchased a lot of vehicles over the years and have never encountered anything like this. More

Convenient and excellent service Fast service. Nice to have a free multi point inspection done & get a coupon for a free car wash at scrub a dub. Nice waiting area. Fast service. Nice to have a free multi point inspection done & get a coupon for a free car wash at scrub a dub. Nice waiting area. More