Berlin City Honda of Portland

Very professional and courteous Service Consultant Excellent customer service from the Service Consultant. Was notified of additional work that needed to be done and it was completed the same day in a Excellent customer service from the Service Consultant. Was notified of additional work that needed to be done and it was completed the same day in a timely manner. The professional and courteous manner in which Jessica Ramos performed her job was outstanding. Great dealership. More

Out of State repair Only thing i would say needs work is the phone system. Had many problems/multiple times with connecting to service/getting cut off/not being able to Only thing i would say needs work is the phone system. Had many problems/multiple times with connecting to service/getting cut off/not being able to reach service Jessica was great, I was taken good care of and car was repaired More

Monica was very helpful. She listened well and researched my records to be sure of what I really needed. She was knowledgable and friendly. She is new and a good addition. my records to be sure of what I really needed. She was knowledgable and friendly. She is new and a good addition. More

Easy, for sure! Joe Thibodeau greeted us as we came thru the door with a warm smile and handshake. I test drove a couple of models and drove home in my brand new CRV Joe Thibodeau greeted us as we came thru the door with a warm smile and handshake. I test drove a couple of models and drove home in my brand new CRV that day. A Five star, A+ experience. More

Great service after the sale I have purchased two Honda's from this dealership in the past 10 years. The sales experience was excellent, but more importantly was the experience af I have purchased two Honda's from this dealership in the past 10 years. The sales experience was excellent, but more importantly was the experience after the sale. I am notified of upcoming service requirements, and making appointments is effortless. My service Rep (Eric Surawski) has been excellent, and he always gives me a detailed outline of what will be done at the visit. He always provides me with the details on the serviceability of my vehicle. I now take all my vehicles (all Honda's) to Prime for their service. I have never been disappointed. Many thanks!! More

Great service but I never should have been there The day of my service was great but it would be misleading to give 5 stars. I had to be there for service due to receiving a new car without an inspe The day of my service was great but it would be misleading to give 5 stars. I had to be there for service due to receiving a new car without an inspection sticker. I drove the vehicle for almost a month without a sticker. I had to go out of my way to get back to the dealership for their mistake. It was an inconvenience to me the customer. However, when I did go in to get the sticker, the service department was great. More

Quick Service! Ryan in your service department fit me in for a same day appointment after I had a transmission and emissions warning while driving on the interstate. Ryan in your service department fit me in for a same day appointment after I had a transmission and emissions warning while driving on the interstate. I received a call an hour and a half after dropping it off telling me it was resolved with a software update! Thankful it wasn't a costly repair and grateful for Ryan's excellent customer service! More

"EASY" is True Appointment arranged for time within two hours of call. Problem with engine temperature gauge reviewed and resolved within one half hour. Very courteo Appointment arranged for time within two hours of call. Problem with engine temperature gauge reviewed and resolved within one half hour. Very courteous and friendly service representative. Overall inspection found no additional issues, ready for winter! More

Second dealership worked out best!!! We were looking to lease a new Honda Accord as my current Honda lease was due to expire within a month. We had visited the dealership where we leased We were looking to lease a new Honda Accord as my current Honda lease was due to expire within a month. We had visited the dealership where we leased the first Honda, but was not happy with options. We had waited a few days and then headed to Berlin City, where Joe Thibodeau was our salesperson. He patiently listened to our desires for a new car, tried to satisfy our needs from existing stock, and then tried to find cars in other dealerships that met our requests. We ended up purchasing a new car (thanks to Mark, who compared leasing to purchase, got us a great rate, so that numbers made sense) and had seat heaters installed and undercoating applied to a Honda accord that had the right exterior and interior color combinations. Although it required several days to accomplish, Joe called us several times to update us on progress as it was over a holiday weekend. Thank you to Zack, the tech guy who was very thorough in going over the technology in my new car. Overall, a great experience! More

Great Service! Fall service conducted; although my scheduled appointment was one day after the area's first significant snow storm and the service department was ext Fall service conducted; although my scheduled appointment was one day after the area's first significant snow storm and the service department was extremely busy, my service was completed in the time frame stated by the advisor when I checked in! More