Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Berlin City Honda of Portland
South Portland, ME
1,362 Reviews
Berlin City Honda of Portland is the easiest place to shop, explore, learn and get help. We're passionate about your customer satisfaction, and not just because it's expected, but because that's what we’re all about: neighbors taking care of neighbors and doing it the easy way.
Berlin City Honda is committed to providing over-the-top-care to every one of our customers. We’ve developed an extensive program to make your automotive purchase and service experience exceptional. Our straightforward sales process, the “Clear Way” menu, explains all your fees up-front. We have our “No Questions” return policy, “Price Guarantee”, “Pre-owned protection” as well as our “We’ll Buy” pledge, all designed to ensure we exceed your expectations. If you can’t make it to our convenient location in Portland, Maine, within 48 hours we can deliver your new or pre-owned vehicle right to your front door, paperwork included.
Thank you for the opportunity to provide you over the top care by down to earth people!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,362 reviews
February 02, 2020
In and out as scheduled. The service was set up and provided with politeness and efficiency. The waiting area is pleasant, although the TV volume could have been lower. Enough The service was set up and provided with politeness and efficiency. The waiting area is pleasant, although the TV volume could have been lower. Enough said. More
by sandys615
Employees Worked With
Service Advisor: Eric Surawski
February 02, 2020
It was the sevice I've come to expect from Berlin City. We have always been satisfied with the service received here. It's what has kept us coming back year after year. The one down side of this visit is We have always been satisfied with the service received here. It's what has kept us coming back year after year. The one down side of this visit is we learned that Ryan York our long time service advisor is leaving the dealership. They're losing a valuable asset. More
by JEF
Employees Worked With
Ryan York
February 01, 2020
Excellent service When I arrived at the dealership for my 5,00 miles check up, oil change, and rotate my tires I was greeted with a smile from Service Advisor, Dillon When I arrived at the dealership for my 5,00 miles check up, oil change, and rotate my tires I was greeted with a smile from Service Advisor, Dillon Ballweber. I feel like part of the family with Berlin City Honda of Portland. I know I can trust their knowledge and experience when it comes to the dealership. I highly recommend Berlin City Honda of Portland. More
by Maddyt
Employees Worked With
Dillon Ballweber
January 30, 2020
Great experience. I truly live the express !!Building is Great experience. I truly live the express !! Building is beautiful clean Staff very professional and kind. I was well informed of the status of m Great experience. I truly live the express !! Building is beautiful clean Staff very professional and kind. I was well informed of the status of my car More
by Bkeroack
Employees Worked With
Don’t remember but all were great
January 29, 2020
Excellent Service Prompt, courteous and super efficient - a pleasure to lease through this dealership. I am on my second lease and expect I will lease again through th Prompt, courteous and super efficient - a pleasure to lease through this dealership. I am on my second lease and expect I will lease again through this dealership again in the future. More
by Carrie B
Employees Worked With
sorry - cannot remember
January 26, 2020
Easy buying process. Great customer service! Car had no floor mats was given free upgraded all season floor mats. Everyone was very helpful; 3rd time purchasing a vehicle here and will be in the future. floor mats was given free upgraded all season floor mats. Everyone was very helpful; 3rd time purchasing a vehicle here and will be in the future. More
by Ichiwawame
Employees Worked With
David Cyr
January 25, 2020
excellent service I dropped off my car for service and got promptly taken to work which was a huge stress reliever. thank you for the outstanding service. I got a ride I dropped off my car for service and got promptly taken to work which was a huge stress reliever. thank you for the outstanding service. I got a ride back to pick up my car which was above and beyond for the driver to do. Thank you very much, this was truly a very helpful and kind act. Wonderful staff. Thank you More
by Peggy Y
Employees Worked With
Eric, the service manager and the "youngest" driver.who was exceptional (sorry I didn't catch the name)
January 20, 2020
Jessica is very pleasant to work with. Service was done within a reasonable time. Waiting area clean & bright with tv & plenty of seating. Pleasant experience. within a reasonable time. Waiting area clean & bright with tv & plenty of seating. Pleasant experience. More
by emurphy
Employees Worked With
Jessica Curtis
January 19, 2020
oil change I really liked the Express service for oil change and tire rotation since I wait for my vehicle. It took much longer in the past. I really liked the Express service for oil change and tire rotation since I wait for my vehicle. It took much longer in the past. More
by ambsp
Employees Worked With
not sure
January 15, 2020
They listen to what you have to say. They evaluate the issues you described. They repair only what is needed and they alert you to what future repairs will be needed and what the costs will be. All this a issues you described. They repair only what is needed and they alert you to what future repairs will be needed and what the costs will be. All this adds up to dealer creditability and trust. More
by Aircop
Employees Worked With
Ryan York
