Berlin City Honda of Portland

Very good Customer Service Made visit to Berlin City Honda on 4/20/2020 for my 30,000 mile check up and also to obtain an inspection Sticker. Derek was very helpful and was abl Made visit to Berlin City Honda on 4/20/2020 for my 30,000 mile check up and also to obtain an inspection Sticker. Derek was very helpful and was able to move things along. After service was performed he went over all the details with me. Very good communication and customer service skills. Thank you.... Paul McCarthy More

Highly recommended. Simple, no pressure, hassle free transaction. David, Chris and the delivery driver were very professional and courteous. This is our third vehicle fr Simple, no pressure, hassle free transaction. David, Chris and the delivery driver were very professional and courteous. This is our third vehicle from Berlin City. My family highly recommends Berlin City. More

quick and thorough Nicely done. Thank you for the free wash! Fast and easy. Sorry about the coronivirus -- I would have thanked you with a hand shake! Would recomme Nicely done. Thank you for the free wash! Fast and easy. Sorry about the coronivirus -- I would have thanked you with a hand shake! Would recommend! More

Never again will I buy from Berlin City I purchased my last 3 vehicles (new) from Berlin City, I will not be buying my 4th there. It took 3 trips to have the rear seat repaired properly. I I purchased my last 3 vehicles (new) from Berlin City, I will not be buying my 4th there. It took 3 trips to have the rear seat repaired properly. It was returned to me with greasy hand prints all over the light grey leather- requiring a 4th trip to have it cleaned. After the repair troubles I was hounded by calls and emails to fill out a customer satisfaction survey - which I did with honest and thoughtful answers. The following morning I returned to pickup my Vehicle and was aggressively confronted by my angry salesman; where he yelled at me for not giving "all 10's to all questions" on the survey. This occurred right in front of the managers desk and they did not intervene, comment or apologize. they just justified his behavior since the survey results would impact his commission. not my problem . . . Since my new car left the lot with mechanical defects and was not repaired after 3 attempts, I could not give a 10 out of 10 response. The Salesman's behavior is inexcusable and they have lost a loyal customer as a consequence. I hope they can maintain a more professional staff in the future- I can not recommend this dealership or it's service department. More

The sales rep., Steve Gendron, made our lease swap very easy Steve was ready for us from the moment we arrived at the dealership. He was very friendly, professional, and knowledgeable of the Honda Pilot we ended Steve was ready for us from the moment we arrived at the dealership. He was very friendly, professional, and knowledgeable of the Honda Pilot we ended up leasing. This was a much better experience than 3 years ago. Steve ended up giving us information about the Pilot we turned in that had never been provided to us from the sales. rep. we had back then. Steve helped to make this experience run much smoother than we had expected, and my husband and I were very happy to have had him to work with. We hope he will be there when our current lease will expire. More

Best service! Fast and easy! Jess was the best at getting things done quick for the circumstances that we are facing! Would recommend going to see her! She’s awesome! 5 star! getting things done quick for the circumstances that we are facing! Would recommend going to see her! She’s awesome! 5 star! More

I had an amazing experience trading in my 2017 CRV for a 2020 Pilot. I have been a loyal Honda customer for over 17 years and they have always treated me like family. I truly appreciated Dave Sledzieski’s a 2020 Pilot. I have been a loyal Honda customer for over 17 years and they have always treated me like family. I truly appreciated Dave Sledzieski’s attention to detail and how he made sure I got the best deal possible. More

Wet very well. Professional, on time, knowledgeable , courteous, friendly, efficient, Explained service to be done, how long wait would be, came and got me after don Professional, on time, knowledgeable , courteous, friendly, efficient, Explained service to be done, how long wait would be, came and got me after done, reviewed service. Great personality. Someone that loves her Job More

Great experience! Eric was able to schedule me in right away, make the proper service recommendations, and then have everything done within the time and expense estimated. Definitely recommend the dealersh away, make the proper service recommendations, and then have everything done within the time and expense estimated. Definitely recommend the dealership and Eric! More

Dave was great to me and my husband. He answered our questions and researched others. He went over the car in detail. His enthusiasm matched ours as we purchased the first 2020 Honda CR-V EX Hybrid in questions and researched others. He went over the car in detail. His enthusiasm matched ours as we purchased the first 2020 Honda CR-V EX Hybrid in the Stste of Maine. I can't say enough good things about Dave and rest of the employees we met that evening. More