Berlin City Honda of Portland

Highly recommended. Simple, no pressure, hassle free transaction. David, Chris and the delivery driver were very professional and courteous. This is our third vehicle fr Simple, no pressure, hassle free transaction. David, Chris and the delivery driver were very professional and courteous. This is our third vehicle from Berlin City. My family highly recommends Berlin City. More

quick and thorough Nicely done. Thank you for the free wash! Fast and easy. Sorry about the coronivirus -- I would have thanked you with a hand shake! Would recomme Nicely done. Thank you for the free wash! Fast and easy. Sorry about the coronivirus -- I would have thanked you with a hand shake! Would recommend! More

Never again will I buy from Berlin City I purchased my last 3 vehicles (new) from Berlin City, I will not be buying my 4th there. It took 3 trips to have the rear seat repaired properly. I I purchased my last 3 vehicles (new) from Berlin City, I will not be buying my 4th there. It took 3 trips to have the rear seat repaired properly. It was returned to me with greasy hand prints all over the light grey leather- requiring a 4th trip to have it cleaned. After the repair troubles I was hounded by calls and emails to fill out a customer satisfaction survey - which I did with honest and thoughtful answers. The following morning I returned to pickup my Vehicle and was aggressively confronted by my angry salesman; where he yelled at me for not giving "all 10's to all questions" on the survey. This occurred right in front of the managers desk and they did not intervene, comment or apologize. they just justified his behavior since the survey results would impact his commission. not my problem . . . Since my new car left the lot with mechanical defects and was not repaired after 3 attempts, I could not give a 10 out of 10 response. The Salesman's behavior is inexcusable and they have lost a loyal customer as a consequence. I hope they can maintain a more professional staff in the future- I can not recommend this dealership or it's service department. More

The sales rep., Steve Gendron, made our lease swap very easy Steve was ready for us from the moment we arrived at the dealership. He was very friendly, professional, and knowledgeable of the Honda Pilot we ended Steve was ready for us from the moment we arrived at the dealership. He was very friendly, professional, and knowledgeable of the Honda Pilot we ended up leasing. This was a much better experience than 3 years ago. Steve ended up giving us information about the Pilot we turned in that had never been provided to us from the sales. rep. we had back then. Steve helped to make this experience run much smoother than we had expected, and my husband and I were very happy to have had him to work with. We hope he will be there when our current lease will expire. More

Best service! Fast and easy! Jess was the best at getting things done quick for the circumstances that we are facing! Would recommend going to see her! She’s awesome! 5 star! getting things done quick for the circumstances that we are facing! Would recommend going to see her! She’s awesome! 5 star! More

I had an amazing experience trading in my 2017 CRV for a 2020 Pilot. I have been a loyal Honda customer for over 17 years and they have always treated me like family. I truly appreciated Dave Sledzieski’s a 2020 Pilot. I have been a loyal Honda customer for over 17 years and they have always treated me like family. I truly appreciated Dave Sledzieski’s attention to detail and how he made sure I got the best deal possible. More

Wet very well. Professional, on time, knowledgeable , courteous, friendly, efficient, Explained service to be done, how long wait would be, came and got me after don Professional, on time, knowledgeable , courteous, friendly, efficient, Explained service to be done, how long wait would be, came and got me after done, reviewed service. Great personality. Someone that loves her Job More

Great experience! Eric was able to schedule me in right away, make the proper service recommendations, and then have everything done within the time and expense estimated. Definitely recommend the dealersh away, make the proper service recommendations, and then have everything done within the time and expense estimated. Definitely recommend the dealership and Eric! More

Dave was great to me and my husband. He answered our questions and researched others. He went over the car in detail. His enthusiasm matched ours as we purchased the first 2020 Honda CR-V EX Hybrid in questions and researched others. He went over the car in detail. His enthusiasm matched ours as we purchased the first 2020 Honda CR-V EX Hybrid in the Stste of Maine. I can't say enough good things about Dave and rest of the employees we met that evening. More

Jessica at Berlin City Service is wonderful I brought in my Honda accord for a few things and it turned out it needed a lot of work! I was really concerned about putting that much money into th I brought in my Honda accord for a few things and it turned out it needed a lot of work! I was really concerned about putting that much money into this car as it is pretty old. When Jessica first gave me the quote I was really worried about how I was going to get the needed repairs done. She worked with me to firugre out what were the most necessary things to do and then researched if we could find some less expensive parts for some of the work being done. I really appreciated her taking car of me, making sure my car was safe and not breaking the bank. I trust Jessica and will definitely bring my car back for any additional work that needs to be done! Thank you Berlin City and I hope you appreciate what a gem you have in Jessica! More