Berlin City Honda of Portland

When I heard about the CARS program I decided that I could possibly afford a new car. I began my search by researching vehicles online. I picked out 3 different cars that would fit my needs and then s could possibly afford a new car. I began my search by researching vehicles online. I picked out 3 different cars that would fit my needs and then started to check online for dealers in my area that had these cars. Berlin City very quickly replied to my email. Although the cost of the Fit was a little more than I had originally wanted to pay, Jerel's response to my email stating how much I hoped to pay was quick, informative, and pleasant. After a little more research, I decided to purchase my new car from Jerel and Berlin City. A very positive experience overall. Everyone we saw at Berlin City was very friendly even though it was the first day the CARS money was released and they were extremely busy. I am sorry to say that I am unable to remember the name of the finance man we worked with, for he was excellent at his job as well. More

Melissa Hatch went the extra mile to ensure I got the car I wanted at a reasonable price. She was friendly, efficient and made my first-time buying experience one I would recommend to others. Also, as a woma I wanted at a reasonable price. She was friendly, efficient and made my first-time buying experience one I would recommend to others. Also, as a woman, I appreciated a women salesperson since there are so few in the business. She took care of me and I would go back again in a second! More

I went to Berlin City hoping to test drive a few cars and figure out a good fit for myself. I am a woman, and just assume that a car salesman will try and "push" me around and not take me seriously. The co figure out a good fit for myself. I am a woman, and just assume that a car salesman will try and "push" me around and not take me seriously. The complete opposite happened at Berlin City. I sat down with Mike and instantly felt comfortable with him. He was very funny, yet realistic. He made the whole procedure very enjoyable. I actually spent a whole day there and ended up walking away with the perfect car for me. The management team (Guy from Arizona) was also very wonderful, again...not pushy and very understanding that I had a budget that I needed to stay within. Damien in finance was friendly and somehow made the process of signing your name 100 times enjoyable as well. The entire staff at Berlin City did a wonderful job and made buying a car a very easy and enjoyable process. So thank you so much! More

Great customer service. Each of the sales staff we encountered were excellent and made sure customer service, regardless of whose customer is was, was taken care of. Steve was thorough in his explan encountered were excellent and made sure customer service, regardless of whose customer is was, was taken care of. Steve was thorough in his explanations of the detailed quote sheet as well as the car before we drove it away. More

Dave Belliveau was a great help in our search for our new used car. He was responsive, but not aggressively so, the moment we emailed Berlin City about the car we were interested in, and he made it easy to v used car. He was responsive, but not aggressively so, the moment we emailed Berlin City about the car we were interested in, and he made it easy to visit that day. He was reasonable in discussing the offer we made and took our suggested price seriously. We've commented several times to each other afterward that he didn't seem like a car salesman: he was open, interested most in helping us find the right car, and did not pressure us to make any decision. It was a pleasure to work with an attentive, smart, respectful person with a low-key approach; that counts for a lot. Good for Berlin City for hiring him. Dave's genial approach was in stark contrast to that of Jason Gannon, the finance manager we dealt with. When we got to Jason's office, we discovered that he had confused our paperwork with that of another customer; he had us in the database as having purchased a different, and much more expensive, car. He rushed to reprint our documents, but the dealer certificate we ended up with still had the wrong price (he told us that it didn't matter). His approach overall was much more aggressive and typical of what one would expect to encounter in a car dealership. We know that part of a finance manager's job is to try to sell additional packages and warranties (none of which we bought), but when a customer refuses these straight off, a finance manager might want to try a respectful rather than confrontational approach. When we rejected his offer of extended coverage, he said, "What do you think is going to happen to the cost of labor five years from now? Is it going to go up or down?" That's simply an insulting question. Our experience in his office caused us to leave the dealership with a bad taste in our mouths--which was too bad, as the rest of our experience was so positive. More

Steve Gendron is the absolute best. He listens to the customer and works to find a vehicle to fit a budget or need. This is the 3rd vehicle we have purchased from Berlin City Honda and Steve, we think th customer and works to find a vehicle to fit a budget or need. This is the 3rd vehicle we have purchased from Berlin City Honda and Steve, we think that speak volumes about him. I was concerned that when we went to financing we were offered and extended warrantee and refused to purchase it. When Damien said he was sorry we waited so long and we were return customers and he would give us the lower end warrantee. But, thinking about what he said at a later time, he said he moved our term from 66 months (of which we agreed to purchase the car) to 72 months keeping our payment the same. Folks, that was not a deal since it was just tacked on to the load and extended the term. I feel not matter what, the agreement with the sale team should carry to the finance person unless it is made crystal clear what the changes would be. More

I have nothing but good things about to say about my I have nothing but good things about to say about my recent 2010 Honda Pilot purchase from Berlin City in Portland, ME. My search for a dealer I have nothing but good things about to say about my recent 2010 Honda Pilot purchase from Berlin City in Portland, ME. My search for a dealer began online and I was given a fair price right from the start (I continued to shop around to compare) I live in southern Maine, equidistant from about 5 different Honda Dealerships. They gave me a fair price on my trade and tried very hard to earn my business by also making it a pleasant experience and with constant yet "non pushy" follow up. I should also mention that I did the deal while my husband was away on business and was always taken seriously and treated respectfully by the sales team. I can not say the same of other dealerships that I spoke to during my initial search. I even had one tell me they couldnt give me a quote on a car that wasn't even out yet...but I should come in to the dealership anyways. When it came time for the signing of papers we brought our four children and they were also made to feel at home, treated kindly and with respect. Each and every one of the people that we came in contact with was considerate of our time, friendly and listened to what we were trying to accomplish, and by meeting those needs, earned our business. It is such a pleasure to deal with a company that knows how to treat its customers and potential customers. A simple concept that I am constantly amazed seems to be lacking in many companies now a days. I would not hesitate to recommend them to anyone looking for a car. Thanks again to Keri Lavoie and Michael Brown. More