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Berlin City Honda of Portland
South Portland, ME
1,363 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,363 reviews
October 28, 2009
The worst place that i have every bought a car i was treated like crap and i am still a month later i cannt drive a car i paid 30,000 dallors for. I been fixing mess ups by them since i bought a car fro treated like crap and i am still a month later i cannt drive a car i paid 30,000 dallors for. I been fixing mess ups by them since i bought a car from them. I would not ever be buying a car from them ever again. I bought a lot of cars in the past by far the worst deailership experiences i ever had. More
by bjsgrounds
Employees Worked With
dean
October 20, 2009
Melissa Hatch was fantastic to work with. She made a dreaded experience actually pleasant. The whole process was quick and I never felt like I was being "played", an approach that's common with many de dreaded experience actually pleasant. The whole process was quick and I never felt like I was being "played", an approach that's common with many dealerships. I came prepared and knew exactly what I wanted and was willing to pay for it and they seemed almost seemed to appreciate that. The Finance Manger (wish I could recall his name) was very friendly and processed my paperwork in less than 25 minutes. I was thrilled to say the least. I drove 3 different cars, negotiated the sale and signed the paperwork in about two and half hours. That's what I want in a dealership. More
by sawdocs
Employees Worked With
Melissa Hatch (sales) & Finance Manager
October 14, 2009
I had arrived at the sales floor while my 2006 Ridgeline was in for warranty service and decided to test drive a few cars. I was quickkly greated by Benjamin Yeaton and I explained to him that I had my tru was in for warranty service and decided to test drive a few cars. I was quickkly greated by Benjamin Yeaton and I explained to him that I had my truck in service (as to not waste a salesman's time) but that I was interested in looking at some more efficient vehicles. Benjamin was more then helpful. He asked what my driving habits were. He started me in a Fit (which I liked), then we tried a the Insight which I hated) and then we stumbled upon a barely used 2009 Civic-which I loved. During the test drive of the Civic, I actually began to consider giving up my truck. Benjamin reinforced my feelings by stating how strong of a trade-in value the Ridgeline had. Benjamin submited my deal as I wanted it and it was not accepted by the sales manager- but Benjamin thanked me for My time and said that he would keep me posted should prices move more toward where I wanted them to be. I phoned Benjamin later that evening and told him of an offer from another dealership. Benjamin said that he would be in touch with his sales manager and that I should expect a phone call the next day. I did recieve a call at 8:30 A.M. from the sales manager and a deal I could not refuse was presented. I love my new Civic! Benjamin did a great job converting scheduled matinence into a new "used" sale. My wallet is appreciating the better mpg's too! highly recommended dealership and salesman! More
by Jrando
Employees Worked With
Benjamin Yeaton
October 14, 2009
Excellent customer service given by sales representative, Jose A. Roman. His professionalism and can-do attitude has left me with a positive impression of Berlin City in South Portland, ME. He understands Jose A. Roman. His professionalism and can-do attitude has left me with a positive impression of Berlin City in South Portland, ME. He understands the customers' needs and was able to connect not only on a professioanl basis but also on a personal basis. He made me feel like I was important. That, is a good sale person. I am happy, my thanks to Jose! Sincerely, Diane M. Stroud P.S. I would not hesitate to purchase another vehicle from the Berlin Cily Honda, South Portland, ME location. As long as the sales people are 'real', that's what Jose A. Ramon is 'REAL'. :o) More
by lmbq64
Employees Worked With
Jose A. Ramon
October 14, 2009
Robert was a very nice guy (everyone was really). Robert was very knowledgeable and answered all of our questions. He wasn't pushy or annoying (which is very much appreciated). He listened to what I wanted was very knowledgeable and answered all of our questions. He wasn't pushy or annoying (which is very much appreciated). He listened to what I wanted and was very accomodating. He made the whole buying process very fast and painless. I would definitely reccommend him to future buyers. The entire process from start to finish was really stress free thanks to Robert!! More
by btainter
Employees Worked With
Robert Finley
October 04, 2009
Our shopping and buying experience was very pleasant at Berlin City Motors in South Portland, Maine. We enjoyed working with Melissa Hatch. She was very knowledgeable about the CRV and answered all our q Berlin City Motors in South Portland, Maine. We enjoyed working with Melissa Hatch. She was very knowledgeable about the CRV and answered all our questions easily and without any pressure. The process was smooth and enjoyable. More
by jkray2
Employees Worked With
Melissa Hatch
September 23, 2009
Berlin City did not live up to their philosophy of keeping it simple. We spent four hours working to a deal. Their orignal "Best Offer" was insulting at best. We did purchase the vehicle. However, I s keeping it simple. We spent four hours working to a deal. Their orignal "Best Offer" was insulting at best. We did purchase the vehicle. However, I still do not believe it was the best deal they could have given us. The salesman Robert was great. I also appreciate the time that the General Manager, Adil, took with us. However, the deal offered through the Sales Manager or Assistant General Manager Chris was horrible and we almosted walked away as a result. More
by reggit803
Employees Worked With
Robert, Adil and Chris
September 23, 2009
Steven Gendron was the ultimate professional in showing us the 2009 CRV. Initially we were looking for a used van and he was keeping an eye out for us. When we changed our minds to purchase a new CRV, he us the 2009 CRV. Initially we were looking for a used van and he was keeping an eye out for us. When we changed our minds to purchase a new CRV, he held the specific CRV we wanted until we could make it into the showroom. Even though we already have a 2007 CRV, he explained the features of the new 2009 CRV very well and went with us on the test drive. More
by boba2000
September 20, 2009
I have bought several vehicles in the past from various family dealerships and have always been totally pleased with my experiences. Never again will I buy from a big auto mall. Their motto is "over the to family dealerships and have always been totally pleased with my experiences. Never again will I buy from a big auto mall. Their motto is "over the top care by down to earth people." That is such a total farse as I received no customer care whatsoever. The minute they have their money in hand they want nothing more to do with the customer and will not even return your phone calls. I have never had a such a frustrating experience in my life. I received nothing but the run around from the finance dept to the general manager himself. I was lied to repeatedly, and found the staff that I dealt with to be totally arrogant, unorganized and unprofessional. They are not willing to admit and accept their mistakes and instead get angry and huffy when customers are not satisfied. If you are smart you will never ever buy from Berlin City Auto dealerships. More
by caburleigh
Employees Worked With
Jason Gannon, Damien Tieg, GM- Chris
September 02, 2009
I had been debating on whether or not to trade my '97 Blazer in for weeks and Melissa was not only available, but informative and went out of her way to help me make a decision right for me. I traded, ha Blazer in for weeks and Melissa was not only available, but informative and went out of her way to help me make a decision right for me. I traded, having missed Cash for Clunkers, and they worked with me, going above and beyond. Unfortunately, my first choice ended up not being the best and Melissa immediately got working on another option for me. The entire team made it happen and I am MORE than pleased with the results! Melissa got things done and I left feeling taken care of in more ways than just walking away with a new car! Trustworthy, excellent customer service and a pure delight to work with, Melissa Hatch gets 5 out of 5 stars! More
by MRanger
Employees Worked With
Melissa Hatch
