Berlin City Honda of Portland

Excellent customer service given by sales representative, Jose A. Roman. His professionalism and can-do attitude has left me with a positive impression of Berlin City in South Portland, ME. He understands Jose A. Roman. His professionalism and can-do attitude has left me with a positive impression of Berlin City in South Portland, ME. He understands the customers' needs and was able to connect not only on a professioanl basis but also on a personal basis. He made me feel like I was important. That, is a good sale person. I am happy, my thanks to Jose! Sincerely, Diane M. Stroud P.S. I would not hesitate to purchase another vehicle from the Berlin Cily Honda, South Portland, ME location. As long as the sales people are 'real', that's what Jose A. Ramon is 'REAL'. :o) More

Robert was a very nice guy (everyone was really). Robert was very knowledgeable and answered all of our questions. He wasn't pushy or annoying (which is very much appreciated). He listened to what I wanted was very knowledgeable and answered all of our questions. He wasn't pushy or annoying (which is very much appreciated). He listened to what I wanted and was very accomodating. He made the whole buying process very fast and painless. I would definitely reccommend him to future buyers. The entire process from start to finish was really stress free thanks to Robert!! More

Berlin City did not live up to their philosophy of keeping it simple. We spent four hours working to a deal. Their orignal "Best Offer" was insulting at best. We did purchase the vehicle. However, I s keeping it simple. We spent four hours working to a deal. Their orignal "Best Offer" was insulting at best. We did purchase the vehicle. However, I still do not believe it was the best deal they could have given us. The salesman Robert was great. I also appreciate the time that the General Manager, Adil, took with us. However, the deal offered through the Sales Manager or Assistant General Manager Chris was horrible and we almosted walked away as a result. More

Steven Gendron was the ultimate professional in showing us the 2009 CRV. Initially we were looking for a used van and he was keeping an eye out for us. When we changed our minds to purchase a new CRV, he us the 2009 CRV. Initially we were looking for a used van and he was keeping an eye out for us. When we changed our minds to purchase a new CRV, he held the specific CRV we wanted until we could make it into the showroom. Even though we already have a 2007 CRV, he explained the features of the new 2009 CRV very well and went with us on the test drive. More

I have bought several vehicles in the past from various family dealerships and have always been totally pleased with my experiences. Never again will I buy from a big auto mall. Their motto is "over the to family dealerships and have always been totally pleased with my experiences. Never again will I buy from a big auto mall. Their motto is "over the top care by down to earth people." That is such a total farse as I received no customer care whatsoever. The minute they have their money in hand they want nothing more to do with the customer and will not even return your phone calls. I have never had a such a frustrating experience in my life. I received nothing but the run around from the finance dept to the general manager himself. I was lied to repeatedly, and found the staff that I dealt with to be totally arrogant, unorganized and unprofessional. They are not willing to admit and accept their mistakes and instead get angry and huffy when customers are not satisfied. If you are smart you will never ever buy from Berlin City Auto dealerships. More

I went into the dealership knowing that with my credit the way it is I would probably be denied but thought I will take a chance and maybe it would work out. I told them at the beginning that I was aware the way it is I would probably be denied but thought I will take a chance and maybe it would work out. I told them at the beginning that I was aware of my credit. I sat down to go through the process with Joe. As we sat to begin Joe's cell phone rang and he answered it, never once excusing himself! While he continued to ask for my information he stayed more engaged in his personal life then work life. I didn't understand him when he had asked for my phone number and thought at first he asked whomever on the phone "do you r'memba", then he looked at me and said very loudly and in a mean tone, "I asked you your phone number". While he was still on the phone he was repeating my number and the other person could hear him. (I had information written down on a small post it) At this point I said I think that this should continue another time since I was intruding on his phonecall. He said to me loud and mean enough so that all 3 customers and a 4th just walking in heard him, along with the other salesmen in the room, "you're not getting a car so get out of here", and next thing I saw on his screen was a credit report. I made a call and was advised to call a friend who is a para-legal to ask about legal guidance. They told me they were 98% sure that Joe breached confidentiality. I came home and sent an email to Berlin City saying I would like to speak with someone who oversee's Joe. David called me first thing in the morning and said he would talk to Joe and let him know this is not acceptable behavior. David also said to me that the cell phone was one the company gives the sales team. I don't know of any company giving employees an Iphone, with the ringtone "bad to the bone". I am not at all upset I didn't get a vehicle, I knew the possibility was there when I went in. I am very upset that I was more then respectful of Joe and he treated me like dirt. I think that being able to express the horrible experience on here is more then enough at this point to show the dealership how poorly their employee acted on their behalf. On a better note, I did call another dealership's GM and asked about my experience at Berlin and who I could contact to tell this story. They gave me this website and even better, they took all my information and I will be driving a gas saving vehicle thanks to a caring dealership!! More