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Berlin City Honda of Portland
South Portland, ME
1,363 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,363 reviews
August 19, 2010
I was pleasantly surprised at what a "painless" experience it was purchasing my 08 Honda Element at Berlin City. I had done my research online and knew what I wanted and fair price etc. i had ques experience it was purchasing my 08 Honda Element at Berlin City. I had done my research online and knew what I wanted and fair price etc. i had questions about a variety of issues. Norm LeBlanc was awesome. He was courteous, patient and laid back. I felt no pressure whatsoever and Norm patiently answered all my questions. I was able to get a fair sales price and the finance portion of the sale was also very positive and reasonable, again all options were offered in a non pressured way. I hadn't purchased a vehicle for over 10 years and was apprehensive about purchasing another vehicle. I will recommend Berlin City and Norm of course to friends, Family and co-workers. More
by JZmama
Employees Worked With
Norman LeBlanc
August 05, 2010
I had a very pleasant experience purchasing my vehicle. Jason was very knowledgeable and friendly. He went out of his way to make sure my vehicle was clean and ready, he had some of the scratches buffed o Jason was very knowledgeable and friendly. He went out of his way to make sure my vehicle was clean and ready, he had some of the scratches buffed out on my request. He also gave me a follow up call to make sure everything was set and if I needed anything to just call. Get rid of the login part of this rating page. More
by edlegs
Employees Worked With
Jason Pilsbury
July 11, 2010
I have nothing but terrific things to say about Berlin City Honda in South Portland, ME. When I mentioned to my boss that I was thinking about buying a newer, more efficient car to commute to my new apart City Honda in South Portland, ME. When I mentioned to my boss that I was thinking about buying a newer, more efficient car to commute to my new apartment he suggested I talk to his "car guy". I had, in the past, purchased all my vehicles from the same dealership and have been very loyal to them. I have now discovered the difference between a good car buying experience and a GREAT car buying experience. I talked to Matt (MY new car guy now!) a little on the phone about what I was looking for, what I wanted, and how I was planning on using my new car. He listened very well, offered up a few options that met my criteria, and proceeded to gather them together in preperation of my visit in the afternoon. From the moment I pulled into a parking spot on their lot I was impressed. I was greeted right at the curb with a friendly welcome by one person and the door was held for me by another. The important thing to say about that is that I didn't feel POUNCED ON by salespeople! Meeting Matt, I was very impressed with his energy and friendliness! We drove a couple of cars, talked some numbers, but I had to have some extra time for consideration. Matt and the managment crew understood that buying a car is a major decision for most people and didn't pressure me or make me feel bad about taking the night to think about it. I came back the next day, we talked some more about the numbers, and finally I felt solid, sure, and excited about buying my new car! The rest of process was smooth and enjoyable. I think what I appreciate the most about Matt and the Berlin City crew is that I don't feel like a number. With my old dealership after the sale, I was always directed to the service department with any questions or issues. Matt has been very proactive about making me feel like I matter to him as a valued customer and my business AFTER buying the car also matters to him. Thanks to all who helped me at Berlin City Honda! You have earned my loyalty... More
by corruss76
Employees Worked With
Matt Lechner
April 21, 2010
We would both like to thank the Lord and all of you so much for your help with the process of buying a new Honda for the first time. Purchased 4-20-10 Praise His name from whom all blessing flow and for t much for your help with the process of buying a new Honda for the first time. Purchased 4-20-10 Praise His name from whom all blessing flow and for the dear ones He put into our lives in helping. Melissa Hatch went out of her way to help us with what we were looking for, she came in on her day off and went the extra mile, it made us feel that she had our best interest at heart. Melissa is very pleasant, professional and a joy to work with and we would recommend her to anyone who needed help in purchasing a new Honda. She believes in this prodect and her action and how she handled this deal showed this. If we had question she was very prompt in getting back to us. Robert Finley: Was a big help to us as well and we felt that we were treated with respect and that he had our best interest at heart as well. We were welcomed with a smile as soon as we walked into the showroom. Damien Seig: He was very helpful in finding us the best deal for financing and again having our best interest at heart; we felt that he was sincere and more concerned on what we needed instead of just trying to sell us a contract. This spoke volumes to us. Thank you Damien for explaining to us what there was available so we could decide what we needed. Our overall review of Berlin City Honda was that they were honest with us and all those of whom we had to deal with were very polite, understanding, and went out of their way to make sure that this was one of the best experiences we have received in purchasing a new Honda. We felt that they truly had our best interest at heart and to see how quickly and professional they handled all of this in such a short time, was an experience we will never forget. Berlin City Honda should be proud of these three employees that we had the blessing to be able to work with and we know that there are quite a few more. Our sincerely thank you first of all to the Lord, and to the following: Melissa Hatch, Robert Finley, and Damien Seig, Job well done and may you all be truly blessed this year. Steve and Sharon Burnell More
by Sharon Burnell
Employees Worked With
Melissa Hatch, Rob Finley, and Damien Seig
March 23, 2010
The salesperson that we dealt initially sold a 2010 Honda CR-V EX-L to my son. I found Joe to be very familiar with his product and presented it extremely well. During our time with him he was very friendly, CR-V EX-L to my son. I found Joe to be very familiar with his product and presented it extremely well. During our time with him he was very friendly,knowledgeable and attentive to our needs and concerns. We were so impressed that a few weeks after the purchase of my son's car, I bought a 2010 Honda CR-V EX-L as well. Joe did not disappoint us with this sale either. He worked to make sure that all of our needs were met in a timely fashion. I would highly reccommend this salesperson to any one who was going to buy a Honda. In our process of our car shopping we visited 2 other dealers and spoke with another by phone and chose to deal with Joe Donahue at Berlin City and we have been very happy.... More
by annocnlvr
Employees Worked With
Joe Donahue
December 04, 2009
This is the second Honda I have bought at Berlin City and I have recommended the place to many friends who are out looking for a new car. They always have given me more than a fair trade value on my cars an I have recommended the place to many friends who are out looking for a new car. They always have given me more than a fair trade value on my cars and go above and beyond to make sure I'm satisfied with my new car purchase. It is exciting to be driving a new car with confidence that I paid a fair price and the knowledge that the service at Berlin City is right there if for some reason I need them. More
by mroy22
December 01, 2009
I gave Berlin City 2 opportunities to sell me a CR-V. Once in late September and again more recently in late November. Each time, I have walked away disgusted. In my initial experience, I arrived at Once in late September and again more recently in late November. Each time, I have walked away disgusted. In my initial experience, I arrived at the dealership after agreeing to a price for the new vehicle via e-mail. While the sales consultant was expecting me, I walked into an empty showroom, and waited for 10-15 minutes while I watched who I presumed to be sales consultants/mangers playing ball in the next building. In order to obtain some assistance, I placed a call on my cell phone to the dealership to let them know I was sitting in the showroom. After being lowballed on my trade-in, the sales manger attempted to use some funky math such that when it was all said and done, the new price was higher than what was initially promised. I walked out. During my second attempt, there was an initial lack of responsiveness to my e-mails which was attributed to systems issues. Once communication was established, I was told the Portland location had the specific color CR-V I was looking for however when questioned further, this particular vehicle was coming from New Hampshire likely to have 200 miles on it by the time I went to purchase. I also questioned the ridiculous $379 "anti-theft" fee which to me, is a non-optional option. You can buy a kit for $50 if you want to etch a code in the window of your vehicle. E-mail communications lacked professionalism, were agressive, and resorted to some sleazy tactics telling me about how Berlin City is entitled to make a profit (no argument there) and they "are a dealership that needs to keep their lights on". Gag me. I do too. I was told I was being given a very "aggressive" price but what is actually quite hilarious is that the price quoted to me by Berlin City in November was over $1000 more than what Berlin City quoted me in September (before the funky math) and $800 more than what I ultimately ended up paying for the same exact vehicle with only 26 miles on it (and where I received $1000 more than originally offered by Berlin City for my trade) in the Portsmouth, NH area-well worth the drive. More
by cillygurl
Employees Worked With
Mel
November 23, 2009
From the fist moment I waked in I recieved a friendly smile introduction and hand shake from Scott. From there he sat down and went over the options available. I looked at a civic, and then the accord in smile introduction and hand shake from Scott. From there he sat down and went over the options available. I looked at a civic, and then the accord in the show room, as soon as I sat in the accord the civic was out, the accord all the way. I took the accord for a test drive and decided the car was for me. After a week or so I decided to purchase the car, the price was right after the few discounts that were offered. Everyone there was very personable and took an interest in me and the car that I was purchasing, making me feel appriciated and that my business was important. Everyone involved offered there assistance and assured me if I had any questions in the future and if they could help don't hesitate to ask. Thanks, Timothy More
by timothyjkeister
November 16, 2009
Berlin City Honda and specifically, David Fournier, made my car shopping experience pleasant, quick and easy! I was able to get fair value for my trade-ins and receive knowledgeable and friendly service in my car shopping experience pleasant, quick and easy! I was able to get fair value for my trade-ins and receive knowledgeable and friendly service in the purchase of my new car. I typically dread buying a new car because the process takes a ton of time but Berlin City makes every effort to anticipate your needs, questions, etc. and move things along. We have purchased our last 3 vehicles from them and have been delighted every time. We will be purchasing our next vehicle from Berlin City, for sure! More
by KKDennison
Employees Worked With
David Fournier
October 29, 2009
I had a very positive buying experience at Berlin City Honda. The staff was knowledgeable about the vehicle I wanted. As a former Prime Auto customer I was pleased with the professional environment at t Honda. The staff was knowledgeable about the vehicle I wanted. As a former Prime Auto customer I was pleased with the professional environment at the showroom. Berlin City didn't play games when discussing the price and was considerate of my time. Prime was just the opposite. It took Prime 4 hours to get to the point of making a serious offer. It took Berlin City less than an hour. Like I said, Berlin City didn't play any games. More
by mnash
Employees Worked With
Joe Donahue
