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Berlin City Honda of Portland

South Portland, ME

3.9
1,362 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps. The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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255 Maine Mall Road

South Portland, ME

04106

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Showing 1,362 reviews

May 27, 2011

I rec'd a coupon in the mail and was able to schedule an appointment for early the next morning. Scheduled regular service - oil change and tire rotation. I don't recall the names, but the gentleman who More

by ellen.j.dalessio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
??
May 27, 2011 -

Berlin City Honda of Portland responded

There is nothing like receiving a coupon to save on some service work. I am happy to hear that you had the opportunity to take advantage of this. It is always great to hear from our customers. Thank you for your business and enjoy your summer. Michael McPherson Director Customer Relations

May 26, 2011

I can always get an appointment when it's convenient for me. They provide shuttle service to and from my job. My car is always ready when they say it will be. The people are friendly and helpful. I have More

by vtrott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Bradley Bartke
May 26, 2011 -

Berlin City Honda of Portland responded

It’s great to hear of your service visit. Brad has been a fixture for a lot of years here at Berlin City Honda. He really knows his job. Thank you for your continued business. Don’t hesitate to let us know if there’s more we can do. All the best. Michael McPherson Director Customer Relations

May 25, 2011

Steve Gendron and Jeff Benoit bent over backwards to find the specific 2012 Civic I wanted. I've been buying cars from Berlin City since you were Maine Mall Motors back in 1979 and the service I got from St More

by remichal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : 2, Jeff Benoit
May 25, 2011 -

Berlin City Honda of Portland responded

Thanks for being such a loyal Berlin City customer. Jeff and Steve combined have been with Berlin City for more than 15 years. They both are very engaged with every customer. We are a better company because of their attention to every detail. Thank you for your business. Michael McPherson Director Customer Relations

May 20, 2011

I took my Honda Fit in for some routine maintenance. Scheduling the work was easy and Jeff Lamore, the Service Advisor, assisted me. I saved $30 by taking advantage of a Spring Special coupon found on More

by Robert_Gersh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lamore (Service Advisor) and Al Grover (Shuttle Driver), Jeff Lamore
May 25, 2011 -

Berlin City Honda of Portland responded

Thank you for allowing Berlin City Honda to be your dealer for service. The top notch team, Jeff in particular, is very dedicated to working with you to address issues surrounding your vehicle. Taking corrective action in a timely fashion is priority one to allow you to be back behind the wheel. Please know how much we appreciate hearing about the experience you had. Enjoy and thank you. Michael McPherson Director Customer Relations

May 13, 2011

Berlin City is the best dealership I have ever dealt with. This includes the purchase of my Honda and each of my service appointments. I had given up on car dealerships, thinking they were all the same More

by lchaisson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not Sure
May 17, 2011 -

Berlin City Honda of Portland responded

GREAT to hear of the experience you had in our Berlin City Honda Service Department. If we can help further don't hesitate to speak to one of our skilled service advisors. Thank you. Director Customer Relations Michael McPherson

April 30, 2011

Our salesperson, Ed Giroux, was wonderful to work with--very open and honest and incredibly responsive to our questions. We received an incredibly fair price on both the car we purchased as well as t More

by hayes8705
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Giroux
May 02, 2011 -

Berlin City Honda of Portland responded

It's not very difficult to purchase a car and receive great customer service. Ed Giroux receives the same type of comments from all of the people he works with. Thank you for allowing us to be your dealer. Michael McPherson Director Customer Relations

April 29, 2011

Great dealership...very friendly staff, great service...we left with exactly the vehicle we wanted. Ron and Joe were fantastic salesmen...did not pressure us to pay for additional specs we did no More

by als1084
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ron McIntyre, Joe Thibadeau, Ronald McIntyre
May 02, 2011 -

Berlin City Honda of Portland responded

Please know how much we appreciate receiving feedback on your purchase experience here at Berlin City Honda. We always want to know how we are doing. Receiving great service makes the purchase that much more special. Thank you. Michael McPherson Director Customer Relations

April 28, 2011

I have purchased a car from Keith before, and had a great experience. I had been thinking of upgrading to a newer model C-RV, and was happy to hear that he was available to work with me again. We had a gre More

by kouter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Schram, TraciAnn Moscinski, Keith Schram, TraciAnn Moscinski
Apr 28, 2011 -

Berlin City Honda of Portland responded

Thank you, thank you and thank you. Keith is irreplaceable. Once you purchase a vehicle from Keith you will likely purchase the second one from him also. Keith has been a fixture for many years at Berlin City Honda. I want you to know how much we appreciate your business and allowing us to be your dealer of chose. TraciAnn is equally a key to the success of our dealership. Enjoy the new CRV. A Honda is an awesome vehicle. Michael McPherson Director Customer Relations

April 26, 2011

I was undecided between purchasing a Jeep Grand Cherokee and the Honda Pilot Touring. I was dealing with Norm LeBlanc at Berlin City and he finalized my decision. I was very comfortable with him and felt th More

by pbonneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norm LeBlanc and TraciAnn Moscinski, TraciAnn Moscinski
Apr 26, 2011 -

Berlin City Honda of Portland responded

Ms. Bonneau, It’s exciting to learn of your satisfaction with the purchase of your Touring Pilot. I also drive a Pilot and the wise chose you have made will be confirmed by the miles of driving you will do while in your Honda Pilot. Norm is a very valuable member of the staff and his customers all repeat a similar story such as yours. Thank you and if we can be of service in the future please let us know how. Michael McPherson Director Customer Relations

April 20, 2011

You won't find a better service department for repairs or service on your vehicle. Very easy reservations on the phone or online make it very convenient. Free shuttle service or amenities in their waiting More

by swkdfnpc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Lamore, Jeff Lamore
Apr 20, 2011 -

Berlin City Honda of Portland responded

Want to thank you for your comments concerning Jeff Lamore in our Honda Service Department. The staff works diligently to provide superior service to all of our service customers. We certainly appreciate your business. Best regards. Michael McPherson Director Customer Relations

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