Berlin City Honda of Portland

Stephen met with me , he was very friendly and helpful! He also called me 3 times to let me know the status of my car financing. I had a problem before with Prime Honda; there was no communication. Stephen He also called me 3 times to let me know the status of my car financing. I had a problem before with Prime Honda; there was no communication. Stephen was great! Also, Tracey worked very hard to get me financing, I have credit issues due to divorce. I am so happy to be able to keep my car, I travel for work and was very anxious about this situation. Thank you!!!! More

The people we dealt with at the dealership were very friendly and didn't exert any pressure to buy a vehicle.I feel that both Joe and TraciAnn did a great job in explaining what was covered in the waran friendly and didn't exert any pressure to buy a vehicle.I feel that both Joe and TraciAnn did a great job in explaining what was covered in the warantees that we purchased. More

Too many extras or "ad-ons" on both the sales contract proposal and during the closing. All these items should be clearly stated before buying decision, not after. Other than this, the service contract proposal and during the closing. All these items should be clearly stated before buying decision, not after. Other than this, the service was very good. Jessie was particularly helpful and did an excellent job. More

Was in for service and inspection when they found I'd forgotten to renew my registration. Nice man at the desk did it for me and completed the job. Took a bit longer than inspected due to a large recall forgotten to renew my registration. Nice man at the desk did it for me and completed the job. Took a bit longer than inspected due to a large recall making things busy but it was a positive experience overall. PLenty of cold water. I'll probably continue to use this dealer for service even if they're more expensive as I really appreciate the attention to detail. More

My wife and I drive two Hondas, a 2002 Accord and a 2004 CR-V. We decided to buy Hondas after considerable market research. The overall build quality and reliability are two of the many reasons that we cho CR-V. We decided to buy Hondas after considerable market research. The overall build quality and reliability are two of the many reasons that we chose Honda. All routine services, Oil Change, Oil Filter, Wheel Balance & Alignment, Timing Belt replacement, and many other maintenance issues have always been performed by Berlin City Honda. Our Service Advisor is Brad Bartke, a valuable asset to your company. Brad is friendly, accomodating, and extremely knowledgable; qualities that engender confidence in your clientele. One day, this past week, the 'Engine and TCS Lights' suddenly appeared on the instrument panel of our 2002 Accord. I checked the Accord Owner Manual for advice, and then called Brad. He immediately understood the need for quick service and booked the car for diagnostics the very next morning. The cause of the malfunction was the VTEC Oil Pressure Switch, a part that was not normally in stock. The part was ordered and installed a day later. That, is what I call GREAT SERVICE..! While the Accord was in the shop for the VTEC part replacement, the Oil and Filter were changed, and fluids were checked. Since 2002, we have had our vehicles serviced at Berlin Honda. Each time, we were met by the best service people that we have ever met. Berlin Honda is outstanding in its choice of sales and service personnel. We thank you... Larry and Kathy Feldman, Gorham, Maine More

I had a wonderful experience at Berlin City Honda. Everyone that I met was helpful and knowlegdeable about the vechicle I was looking at. You could tell they enjoy what they do and do it with pride. T Everyone that I met was helpful and knowlegdeable about the vechicle I was looking at. You could tell they enjoy what they do and do it with pride. The negotidating was clear, I always knew what the cost was at any given time. I encourage people to visit Berlin city Honda to see what I mean. More

Unfortunately we have only two good things to say about our experience with your car dealership. One was with Cliff Rocque and his promptness in contacting us when we initially responded online to a vehic our experience with your car dealership. One was with Cliff Rocque and his promptness in contacting us when we initially responded online to a vehicle we liked. We went in the next day to see the car, met with Cliff, but our numbers were far apart-too little for trade plus some of those admin fees seemed ridiculous such as theft protection?. We received an email(I think from the general manager) asking how our trip to Berlin City was. We responded and got no response back from him, which we consider to be unprofessional. We found out 3 days later that the car we liked had been reduced by $1000.00. Nobody called us from your place to inform us, rather we found it our ourselves scouring the internet. Wouldn't a better sales person have been keeping track of these sorts of things and reached out to people who he knew were clearly interested-easy sale. Anyway, we agreed to this new deal and came in the next day to pick it up. We had told them when we would be there and had called ahead of time with information they needed in order to run credit checks and do the necessary paperwork. Needless to say, the car was not ready and the paperwork had misspelled the name throughout which we needed to wait to have changed-for a good hour. The second compliment is to your financial person, Gayle (I think her last name is Martin)was very personable, prompt and very willing and able to help with all of the financing and paperwork. Our sales guy was no where to be found during this whole process-he was busy I'm assuming helping other customers-we literally saw him for less than 10 minutes during our two visits to your place. We asked about getting floor mats put into the vehicle-they didn't need to be expensive ones-but just something to get us through. Raphael explained that there were no floor mats. Really?? You have a car dealership but no floor mats. We found this really hard to believe and know that this is a small issue but it speaks volumes about your customer service. Bottom line-we liked Cliff and Gayle-but nothing else in between. More

I was really impressed with the no pressure service I received when we went to look and test drive the car of interest to us. I was grateful that we were able to offer a price and then the sales team wor received when we went to look and test drive the car of interest to us. I was grateful that we were able to offer a price and then the sales team worked with us to come to an agreement of a purchase price. Upon decision to make purchase the finance team found financing for us at a reduced financing rate than what our credit union had offered. Much to my surprise and delight, I was able to drive my new (used) 2010 Honda Insight Hybrid home on the spot! Thank you Cliff and Brian for helping to make my wish to live a more sustainable and energy efficient way of life happen! I love the service we received at Berlin City. I look forward to future business with you all. More

Brian was very kind and not pushie like some sales pepole are Cliff was able to answer all our questions and the number one thing was we were able to put the car on the lift so Dave could check the undernea are Cliff was able to answer all our questions and the number one thing was we were able to put the car on the lift so Dave could check the underneath without any hassle We thank you all for your honestie and positive work We will tell everyone about you all Respectfully Dave and Tirzah Erickson More

The experience at Berlin City was a great one! I was searching for a new (used) SUV and this was the 3rd dealership visited over a few week period. I wanted to test drive a Honda CRV, which I did on searching for a new (used) SUV and this was the 3rd dealership visited over a few week period. I wanted to test drive a Honda CRV, which I did on Saturday afternoon. Joe was a no nonsense saleperson that was no high pressure. He offered to have me take the car home and to check it out with my husband. After a further test drive, I was sold! At 5 p.m, I drove home with my new CRV. I have always driven a Ford, which this time the Ford Edge SUV was not what I was interested in. From everything I have heard, the CRV is a great vehicle. I even purchased the extended warranty. End of day, I would recommend someone to check out other vehicles at Berlin City. Joe was great to work with and made it a very positive experience. Please be sure to let Joe and his management know the good work being done. Maureen Weeks More