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Berlin City Honda of Portland

South Portland, ME

3.9
1,362 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps. The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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255 Maine Mall Road

South Portland, ME

04106

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Showing 1,362 reviews

November 30, 2011

This dealership, both sales and service is always great to work with! They stand by the Honda product and always make every attempt to service the customer fairly. I have bought several cars from Joe Thi More

by lnheath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan York
November 14, 2011

All of the folks here are amazing. They are friendly, professional and knowledgeable. The prices are fair too. I have been dealing with this dealership on the service side for over 10 years. More

by Holsingerj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Nov 14, 2011 -

Berlin City Honda of Portland responded

TEN years!!! WOW! I bet Brad has been your advisor for all of those 10 years. Thank you for your business. Brad's the best. Michael McPherson Director Customer Relations

November 11, 2011

I've had 3 years of exceptional, professional service at Berlin City Honda...most recently I was assisted by Dirk who was most resourceful and helpful. I would never go anywhere else...thank you guys!!! More

by renewedpainter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dirk
Nov 14, 2011 -

Berlin City Honda of Portland responded

Dirk says thank you for letting him know you feel this way. Having a strong personal relationship with a service advisor sure helps when needed. All the best. Michael McPherson Director Customer Relations

November 08, 2011

Derrick helped me find the perfect vehicle for me that was also in my price range, over a span of about five days he kept in touch and kept his eyes open for a vehicle that would suit my needs. I had an e More

by Lil47jen8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Ross
Nov 09, 2011 -

Berlin City Honda of Portland responded

Derek Ross is a dedicated member of the staff at Berlin City. We are very fortunate to have people like him that can work with customers like yourself to meet the needs necessary to locate the correct car for your needs. Thank you so much. Michael McPherson Director Customer Relations

November 06, 2011

We came in looking at a specific vehicle and Andrew worked with us to make sure we got what we wanted at a fair price. More

by morgaac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Fosset
Nov 09, 2011 -

Berlin City Honda of Portland responded

Thank you for your business. We appreciate the opportunity. Michael McPherson Director Customer Relations

November 06, 2011

Due to a bad experience with Prime Honda in Saco we have had successful service with Berlin City. If there was an issue we would also call them first. They have never steered me wrong and even taking the More

by Chris.gregoricus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 09, 2011 -

Berlin City Honda of Portland responded

It's good to hear that you have great confidence in the Berlin City Honda Service Department’s recommendations for your vehicle. It’s built on trust to keep your vehicle operating in top form. Thanks for continuing to bring our business to us. Michael McPherson Director Customer Relations

October 30, 2011

We had originally only showed up to Berlin City Honda to look at a few cars to get an idea of what we would like to get in the near future, but after spending some time on the lot with Robin we had found an More

by Tirion529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Dolbow, TraciAnn Moscinski
Nov 01, 2011 -

Berlin City Honda of Portland responded

Your truly exceptional visit with Robin and TraciAnn is part of the DNA of Berlin City Honda. The staff works very hard to provide an atmosphere that allows a customer to have a great experience. Many places say they have great customer service but we live it every single day. It takes hard work. Thank you for your business. Michael McPherson Director Customer Relations

October 27, 2011

Stephen met with me , he was very friendly and helpful! He also called me 3 times to let me know the status of my car financing. I had a problem before with Prime Honda; there was no communication. Stephen More

by psm57mag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Carrigan, Tracey ?
Nov 01, 2011 -

Berlin City Honda of Portland responded

Bam! We love hearing stories of how we are doing. It truly brings a smile to the faces of the people involved,Stephen and TraciAnn. Knowing that a customer feels the way you do is so satisfying. Thank you for your business. Michael McPherson Director Customer Relations

October 26, 2011

The people we dealt with at the dealership were very friendly and didn't exert any pressure to buy a vehicle.I feel that both Joe and TraciAnn did a great job in explaining what was covered in the waran More

by mojoman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Thibodeau and TraciAnn Moscinski
Oct 27, 2011 -

Berlin City Honda of Portland responded

It's nice knowing that you received the service you expected. Thank you for doing buisness with Berlin City. Michael McPherson Director Customer Relations

October 21, 2011

Too many extras or "ad-ons" on both the sales contract proposal and during the closing. All these items should be clearly stated before buying decision, not after. Other than this, the service More

by Stuart Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie Mulherin, Jeff Benoit, TraciAnn
Oct 25, 2011 -

Berlin City Honda of Portland responded

Thank you for the feedback concerning your recent experience. Once a week we discuss all of the comments received from customers so we can breakdown ways to improve and deliver better services to our customers. The thoughts you presented will be presented in the next process improvement meeting held. Thank you for your business. Michael McPherson Director Customer Relations

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