Berlin City Honda of Portland

I had a great experience working with Steve. He did a great job of going over what I was looking for and didn't try to sell me on something I couldn't afford or didn't like. It was great to have someone great job of going over what I was looking for and didn't try to sell me on something I couldn't afford or didn't like. It was great to have someone take so much time explaining everything and going on test drives. He was very personable and really cared about what I was looking for. Overall it was a great experience and I highly recommend Berlin City!!! More

Love the SUV! Only issue I have is it came from new Hampshire and there is no state inspection laws for tread depth. They brought it to Maine and only changed out one tire (the bare minimum). That Hampshire and there is no state inspection laws for tread depth. They brought it to Maine and only changed out one tire (the bare minimum). That is unprofessional and unsatisfactory. Now I am in the service department getting it done right! I had to purchase the other tire so that I had two matching tires . I would ha e had 3 old ones and 1 new one, and that makes absolutely NO sense! More

What a great experience. Both of the people we worked with( Andrew and Dave) very extremely helpful and HONEST. This is how all people should feel when they buy a car !!!..... no pressure and a really g with( Andrew and Dave) very extremely helpful and HONEST. This is how all people should feel when they buy a car !!!..... no pressure and a really great price!! We could not have asked for a better car buying experience. I would definitely buy a car from Berlin City again. More

I feel TerriAnn really went to bat for me in order to get the best financing plan available and went OVER THE TOP to ensure I was also getting the best deal on insurance. Because of her assistance my family the best financing plan available and went OVER THE TOP to ensure I was also getting the best deal on insurance. Because of her assistance my family will now be saving more than $100 a month on insurance and we'll now have double the coverage. That extra time and effort will make a huge difference for a young family like mine. I also want to thank Chris for helping me through the decision process, especially providing a great education on leasing. Something I may consider in the future for sure. He was helpful in researching comps with me (last minute!) to ensure I was getting the best deal. Steve, thank you for gently talking me down off the ledge from the Acura MDX purchase, and the big red bow on my new Tribeca was one of the biggest surprises I’ve ever had! Very nice touch. More

Overall I had a great experience. Very fast, efficient, and friendly. I have been in the market for a car for a while and have dreaded shopping for one. With a poor credit history I feel the team worked ha and friendly. I have been in the market for a car for a while and have dreaded shopping for one. With a poor credit history I feel the team worked hard to find the best options that would work for me. Would recommend to friends in the market for a car. More

Very friendly environment and staff...felt like u belonged there. No pressure sales was a huge part of my purchase, and Andrew Fossett and the rest of the staff were great! Made it easy and simple! W belonged there. No pressure sales was a huge part of my purchase, and Andrew Fossett and the rest of the staff were great! Made it easy and simple! Will recommend Berlin City to friends and family for future purchases! Thanks again! Jeff Greaves More

This was the first dealership vehical i've purchased. My wife and I were very happy with the overall experience. Steve Gendron the sales rep was very knowledgeable of the product and any questions we had. H wife and I were very happy with the overall experience. Steve Gendron the sales rep was very knowledgeable of the product and any questions we had. He made us feel like he was going above and beyond to help with the process. I would definitly recommend him and the rest of the sales team involved at Berlin City Honda. More

My wife and I were looking at trading in a used vehicle for a new Honda Insight. We received an offer from a competing dealership, but thought we could do better. It took some negotiating but they were abl for a new Honda Insight. We received an offer from a competing dealership, but thought we could do better. It took some negotiating but they were able to beat the price from the other dealer, and I felt more comfortable with the process. The cost of the vehicle was clearly laid out and even slightly higher than the KBB value, the deductions they made were also clear and reasonable, all done on a computer as opposed to the bold pen approach. This doesn't even take into effect the customer service I received, which has been the best I have received in my life. Our sales rep responded via internet that day, and even facilitated having dinner purchased for me while I waited for him to close a deal with another customer. I didn't feel pressured, or like I had to play a "game". The only thing in the process that I thought was a little off was the $399 window etching fee, but they were still able to get the cost of the vehicle below anyone else even with that fee, so I didn't really care. My car wasn't on the lot, but I can't imagine anything going wrong between the time they order and get one to arrive and now. I wish more people treated their customers this way. A fantastic dealership that I would recommend to anyone. More

Andrew was fantastic. Friendly, informative, and helpful through the whole process. He made it clear that he wanted to help us however he could to get to our price point, and he didn't disappoint. He also w through the whole process. He made it clear that he wanted to help us however he could to get to our price point, and he didn't disappoint. He also was not at all overbearing or remotely pushy as some salespeople at other dealerships have been with us, and I really appreciated that. He was genuine and honest. Gayle was very persistent in finding the best financing. Overall we were exceptionally pleased with our experience at Berlin City in South Portland. More

We had been looking at several VW Beetles but found it difficult dealing with most of the dealerships but Andrew was responsive to our request. It took a few emails, but in the end we were able to agree o difficult dealing with most of the dealerships but Andrew was responsive to our request. It took a few emails, but in the end we were able to agree on a price that we could both live with. We bought the car sight unseen but with the 3 day money back if we weren't happy guarantee we pulled the trigger on the deal. The car was brought right to the house and the car was just what we were told. Thank you Berlin City!!! More