Berlin City Honda of Portland

This is the third car I have bought at Berlin City, and it has been a very positive experience each time. This most recent purchase was only 2 months after the last car I bought there, and the sales staff it has been a very positive experience each time. This most recent purchase was only 2 months after the last car I bought there, and the sales staff and management really did bend over backwards to help me find and afford the car I needed to buy. Two months ago I bought a Honda CR-V that I liked very much, but once I was using the car on a daily basis I realized the seats were not supportive enough for me. I needed the model with electric seats, which is of course more expensive. A more expensive car plus a trade only 2 months after purchase equals a financial nightmare, and I knew it was my mistake. The sales team was very gracious and let me take my next car for an overnight test drive, to be sure the seats would work for me. Then they worked with me to negotiate a trade-in and purchase price that would make it possible for me to own the car I needed, and they really did live up to their "over the top care" motto. It sounds like marketing lingo, but everyone at Berlin City, from the sales force to the finance manager, did really make me feel like a real human being, rather than just a face to sell a car to today, and then move on to the next customer. It's very hard to find a company that actually can put those principles into practice today, and as a business owner myself I really appreciate it! More

Very professional. Would recommend dealership based on experience with my salesman. He went above and beyond. Definitely exceeded expectations. Please feel free to contact me with questions. experience with my salesman. He went above and beyond. Definitely exceeded expectations. Please feel free to contact me with questions. More

My overall experience with this dealership was excellent. TraciAnn and Scott were both so understanding and helpful throughout the whole process. I went into the experience thinking that I wanted to lease a TraciAnn and Scott were both so understanding and helpful throughout the whole process. I went into the experience thinking that I wanted to lease a car, and they both helped me realize that buying a used car was more in my price range. And then they both followed through in helping me find a great deal on the perfect car for me. I couldn't be happier with my purchase and with the service I received. More

Scott did a great job getting me the vehicle I wanted at a great price. Would recommend Berlin City to anyone who is thinking about purchasing a new or used vehicle. a great price. Would recommend Berlin City to anyone who is thinking about purchasing a new or used vehicle. More

My wife and I purchased a Honda Pilot from Berlin City Honda in Portland Maine on 11.4.2012. Our sales person was Chris Cole. We went into the dealership on 10.27.12 with some uncertainty since this was o Honda in Portland Maine on 11.4.2012. Our sales person was Chris Cole. We went into the dealership on 10.27.12 with some uncertainty since this was our first time at this dealership. We first test drove the honda CRV and totally loved the vehicle but it did not suit our needs. We needed to tow about 2500 pounds of boat, trailer and gear, and we needed a lot of cabin space. Chris had asked us lots of questions and was genuinely interested in putting us in the right vehicle. He addressed our needs by asking questions and being attentive to us. He was friendly and there was no pressure whatsoever to buy a vehicle. All car salesmen I have ever dealt with will sell anything they can to make a sale. Chris was focused and adamant that we had to "love" the vehicle before we bought it. We actually left the dealership the first time in and returned the following week to test drive the Pilot as he had suggested, but we wanted to do some research on the Pilot before test driving and buying it. Our deal was a bit complicated because we were getting out of a honda accord lease a bit early. We haggled a bit about price but thought it was fair and we were very pleased with the deal we made. The car was prepped and ready the same day..Yeah Sunday in about 30 minutes as we were wrapping up the paperwork! Chris dealt with the insurance transfer, financing, warranties and explanation of all the vehicle features, It was a very pleasant experience. Is that possible in a car dealership? Yep. Berlin City. If you are in the market for a Honda....go to to Berlin City Honda and ask for CHRIS COLE. This salesman makes all the difference. You won't regret it. P.S, Love the Pilot. This is a solid vehicle with lots of technology, comfort and convenience. JL More

We just purchased a second vehicle from Berlin City Honda of South Portland and both experiences provided us with exceptional service from my initial inquiry, through to the door-to-door delivery to us here of South Portland and both experiences provided us with exceptional service from my initial inquiry, through to the door-to-door delivery to us here in Vermont. We are staunch Honda fans and wouldn’t look elsewhere. We love our new Insight and can’t wait to count the savings in gas when we travel to Boston next weekend. More

Great service! Icame in and was treated with respect got the deal I inteded to get and am quite satisfied. Will definitely recommend to friends. the deal I inteded to get and am quite satisfied. Will definitely recommend to friends. More

Great service! This was a painless transaction and I am satisfied with the price and my traded amount. Scott was not pushy and that is important to me when buying a car. Would recommend. satisfied with the price and my traded amount. Scott was not pushy and that is important to me when buying a car. Would recommend. More

Berlin City Honda of Portland is a great place to come Berlin City Honda of Portland is a great place to come Great customer service, friendly and professional staff Chris was great help, and very kn Berlin City Honda of Portland is a great place to come Great customer service, friendly and professional staff Chris was great help, and very knowledgeable on all aspects of his profession I was impressed on how he was able to advise me on a second hand vehicle of a completely different brand, as well as providing great advice to a first time buyer I will most definitely return to the dealership on my next purchase, and recommend to others More

The "Salesman" failed by not having the car there to show me that I made and appointment to see 3 days earlier. I called on my way to the dealership to let him know I was on the way (2 hour tri there to show me that I made and appointment to see 3 days earlier. I called on my way to the dealership to let him know I was on the way (2 hour trip 1 way) and he didn't check on the car before I got there. The "Customer Relations Director" which I E-mailed about the mishap, didn't have the decency to reply to me until AFTER the General Manager took over the situation and brought it to end. Both of these men should be in another line of work that doesn't involve dealing with ANY type of customer service. Lastly, the woman in the finance dept. (Kim) sent me a broken down list of all charges toward the price of the car. This showed each charge with a total and the monthly payment. When I got the paperwork, there was a $75.00 fee added to the total. I've contacted her twice, sent a copy of the form she sent me, but still haven't heard from her as to where my $75.00 overcharge is and when I can expect to be getting it back. With the exception of the General Manager, Ron McIntyre, I wouldn't recommend this dealership to anyone in the future. More