Berlin City Honda of Portland

Our experience with Mr. Waldron was exceptional. He was attentive without being overbearing, ready with information, and generally a pleasure to interact with. I very much appreciated his knowledge of the attentive without being overbearing, ready with information, and generally a pleasure to interact with. I very much appreciated his knowledge of the industry, and his transparency concerning the structure of his compensation. An example of the former was his awareness of the fact that the most recent iteration of the Toyota RAV4 had failed important safety tests, and received a rating of "poor." While I wasn't considering purchasing a RAV4, the fact that Mr. Waldron was sufficiently aware of the industry to possess that knowledge gave me confidence that the car he was selling me was of high quality. In regards to the later, Mr. Waldron's willingness to discuss how he would benefit from a sale made me feel comfortable with him, and confident that he would deal with me in an above board fashion. In additional to the above, when asked, I had told Mr. Waldron that my trade in had never been in an accident, forgetting that I had in fact been in a fender bender two years prior, a fact which a Carfax search turned up. I was mortified at my error, but Mr. Waldron was very gracious, and didn't accuse me of lying, or treat me as if I'd lied to him, a grace which I very much appreciated, and found professional. Two exceedingly minor glitches that occurred, and which were most likely due to computer error: when we went to sign the paperwork, the USAA discount was not reflected, and we had to ask again that it be applied, and the paperwork didn't initially reflect that we were due an eight sea that would have to be delivered to us at at a later date. On the whole, our experience with Mr. Waldron was exceptional, and should my wife and I remain in the area, we will likely return to him when it comes time to purchase our next vehicle. More

they call up practically begging to buy back my car. we made arrangements to buy a used car which fell through but then drake wouldn't give me back my title. I call several times and still no title. no o made arrangements to buy a used car which fell through but then drake wouldn't give me back my title. I call several times and still no title. no one knows where it is or if it is going to be returned. this has gone on for 2 months. i'm ill and can't readily drive down there. if I didn't know better i'd think they were mentally ill. why harass an ill person to buy back their car and then keep/lose title. I've got ptsd and I assume it must have something to do with this stupid woman in philadelphia. More

My experience went from bad to worse. The new car felt unsafe on highway. I returned car w/in 24 hours. you shredded my maint receipts ,registration, and insurance id.. I am not happy. unsafe on highway. I returned car w/in 24 hours. you shredded my maint receipts ,registration, and insurance id.. I am not happy. More

We were very satisfied with the sales team for kindly working with us and meeting our needs all around. In the oat we have bought from Prime in Saco and were very disappointed with the quality and price working with us and meeting our needs all around. In the oat we have bought from Prime in Saco and were very disappointed with the quality and price and service. We were so glad that Berlin was different. They gave us a really good trade allowance better than Prime! They were also very honest. Thanks !! More

I recently had my first accident and wrecked my car. I just moved back to Maine and needed a car ASAP. I had done research on a few sites and was recommended to this dealer by many people, including my co just moved back to Maine and needed a car ASAP. I had done research on a few sites and was recommended to this dealer by many people, including my cousin who used to work there. John was very helpful and friendly. The process was quick and easy! More

Id like to thank everyone at berlin city Honda for there determination to find me the best deal they could, and they even found me exactly what I wanted! Ive given the ratings above, because I was very scar determination to find me the best deal they could, and they even found me exactly what I wanted! Ive given the ratings above, because I was very scared to go threw with such a big investment, but your staff made me feel welcome and assured me with answers to everyone of my questions, and got me threw the process in a quick and professional manner. Id most deffinatley recommend this dealership, you wont regret it! More

Bill was excellent to work with, he was friendly, caring, and made this process very easy. This was my first time ever buying a car from a dealership, and Bill called me in a timely manner to schedule an app and made this process very easy. This was my first time ever buying a car from a dealership, and Bill called me in a timely manner to schedule an appointment after a question I had submitted about a particular vehicle I was interested in, and he also went and picked up the car so I didn't have to travel to a different location that was further away. The finance department was very courteous, everything was explained point-blank and made exceptionally clear to me, overall everyone I spoke with was friendly and willing to help. If ever I have another car me and my family would like to buy I would definitely recommend this dealership because there was no pressure, and everyone was great! More

I was not planning on buying a car but Bill Waldron made it possible. He was concerned about my safety and made the papework easy. it possible. He was concerned about my safety and made the papework easy. More

We had an outstanding car buying experience at Berlin City. Everyone was friendly and helpful. Our sales person-Chris Cole and Phil Lynch went out of their way to get me out of my current lease and into City. Everyone was friendly and helpful. Our sales person-Chris Cole and Phil Lynch went out of their way to get me out of my current lease and into a new vehicle that works for my family. I highly recommend Berlin City Honda! More

The customer service was superior to any other dealer I have ever gone to and exceeded my expectations in the area of professionalism, friendliness, and customer service, and sales experience. I was so im have ever gone to and exceeded my expectations in the area of professionalism, friendliness, and customer service, and sales experience. I was so impressed with the overall experience and will recommend this dealer to my friends and family. More