Berlin City Honda of Portland

I purchased 2 vehicles on 11/30/13. Leaving the dealership the same day we went in with 2 vehicles I thought was phenomenal! I couldn't believe it was that easy ... Berlin City was out to make this dealership the same day we went in with 2 vehicles I thought was phenomenal! I couldn't believe it was that easy ... Berlin City was out to make this a great experience but as soon as we left that Saturday night the whole experience went down hill. I was disappointed that when we went Monday night to finish signing all the paperwork our sales person, Stewart Stone, was no where to be seen. I was more disappointed when, because he was nowhere to be found, the keys to my trade in couldn't be found, which meant returning the next night to finish transferring my belongings to my new vehicle. I was even more disappointed when we were told the paperwork had a misspelling of our co-signer's name and had to be re-signed. We had to drive to the dealer, pick up the paperwork, drive it to our co-signer and deliver the corrected papers back to the dealership. My husband was asked to bring his truck in to detail it as it had not yet been through cleaning - they cleaned top to bottom and gave him another tank of gas and brand new floor mats! They couldn't have bent over backwards enough for him - GREAT! He then was told to have me call Chris Tarr to make the same arrangements for my car. I scheduled an appointment and brought it in ... the ONLY thing that was done to it was the window sticker on the rear driver side window had been removed ... they did not vacuum, clean, wash the outside and they did not gas it up as promised. The next day I called Stewart to inform him of this and he stated he would call service to find out what happened and call me back ... that was Tuesday at 11:30 am... it is now Thursday at 6:30 pm...I am STILL waiting for a return call. I also informed Chris Tarr the night we signed all the paperwork that a family member had referred us and should qualify for the referral bonus (x2). He assured me he would take care of it personally ... my family has yet to hear from him. I have rated the dealership as "OK" due to the fact that we ended up with the 2 vehicles that we wanted, the price was fair and initially the service was great. But since we drove off the lot that first night I feel that I have been viewed as nothing but a nuisance. I'm on the fence of whether I would recommend Berlin City to anyone else ... they clearly fell down on all the little details and I truly am disappointed. More

Bought a new car here for the first time. They weren't too pushy but they were thorough asking exactly what I was looking for. I would go back for my next car. weren't too pushy but they were thorough asking exactly what I was looking for. I would go back for my next car. More

Stewart Stone's customer service was non existent after I purchased the car. Stewart was supposed to return my calls twice and never did. On both occasions I needed to contact Jeff Benoit, sales man after I purchased the car. Stewart was supposed to return my calls twice and never did. On both occasions I needed to contact Jeff Benoit, sales manager, to get assistance. This was in regard to installing a remote. I did have trouble with my remote start and needed to return the vehicle to get that fixed. Upon picking up my car Stewart was there and indicated he would call in a week or so to see how everything was going. I never heard from him. More

Considering that previous car buying experiences have not been all that pleasant, I was extremely impressed with the assistance I received for my lease buy-out visit on 12/4/13. I did in fact only meet Chri been all that pleasant, I was extremely impressed with the assistance I received for my lease buy-out visit on 12/4/13. I did in fact only meet Chris after the deal was completed but his assistance over the phone was professional and thorough. The only negative I might mention was my online application from the previous days submission seemed to have disappeared, even though I received a confirmation email. (It was, however, submitted on "Cyber Monday" so maybe it went into cyberspace..) No worries though as he promptly started the process over the phone with very little info needed. Even more impressive was the quick response by phone from Tracey Ann that same day and then the following morning. I have to say that it is the first time I have bought a car where the dreaded, secretive shuffling between sales staff and financing staff never took place. It was refreshing to feel like I was actually being listened to and my financial concerns were of interest to the powers that be, who hold a big chunk of $ in the balance for the average working stiff like myself! Thank you Tracey Ann for restoring my faith in the process....Medora McCrum More

The service was excellent, the price was better than market value, the financing was easy, the Honda is great. I recommend Stefan Hamilton and Berlin City very strongly. I've purchased 5 cars from them market value, the financing was easy, the Honda is great. I recommend Stefan Hamilton and Berlin City very strongly. I've purchased 5 cars from them in 15 years. More

Outstanding service! Listened to what our family wanted and found the car for us. We were referred to this dealer and it was well worth the 1 hr. drive from our home. Not only were we able to source a v and found the car for us. We were referred to this dealer and it was well worth the 1 hr. drive from our home. Not only were we able to source a vehicle from this location but we found the right car within the Berlin City family of dealerships. Thanks More

I was away when my daughter's CRV stopped functioning and I told her to bring it to Berlin City. The gentleman in service who helped her was very nice and understanding -- which is what I always find Be and I told her to bring it to Berlin City. The gentleman in service who helped her was very nice and understanding -- which is what I always find Berlin City's service dept. Berlin City kept the car on site after finding that it was now no good and I was still away. Upon my return I talked to service and then Steve Gendron was recommended to me. I talked to Steve about what he had that was used and "cheap" that my daughter could use for the next year or two until she graduated Master's school and could get whatever she then wanted. I have always felt that Berlin City offered a fair deal and the people are generally nice and helpful. Steve was very nice and very helpful although I did not feel the deal was the best I could have got, I was pressed for time and liked Berlin City and did not want to keep looking elsewhere. More

Our experience with Berlin City was good. We were shopping for a replacement for my 2003 Volvo xc70. I Berlin City had several Honda Pilots available listed on-line. I wanted the opportunity to com shopping for a replacement for my 2003 Volvo xc70. I Berlin City had several Honda Pilots available listed on-line. I wanted the opportunity to compare this vehicle with others I was researching. We traveled from away to get to the dealership, however,We actually landed on the Nissan lot, which only had 1 Honda available. It was an older model, but had a good price. The sales person worked hard to put us into a car that day, but I was still reluctant and not convinced of the car I wanted yet. We continued our research and narrowed the decision eventually to a Honda Pilot (We actually tried it at another dealership closer to home) . We utilized on-line resources and contacted Chris Tarr at Berlin City regarding the vehicle. We traveled to Portland again to see the listed model,The vehicle was in good shape, the price was good for the Year/Milaege. We had no intention of actually making the purchase that day but Chris and the Finance dept were able to accommodate our need and expedited the process for the purchase of the vehicle saving us an additional trip to the dealership. Chris was attentive to keep us on our deadline that afternoon, Although the detailing and final delivery was a bit past the time we were trying to leave for another commitment, the dealership did have the best intentions to deliver the car in pristine condition and topped off with fil tank of gas. Thanks! I would also love to get a complimentary Honda hat or coffee mug to show my pride as a loyal Honda customer. Did I mention, this is my 3rd Honda? More

I recently bought a 2013 CR-V from Berlin City Honda of Portland. It was my first time working with them. I shopped a bunch of dealers in Maine and New Hampshire to help negotiate a good deal. They weren't Portland. It was my first time working with them. I shopped a bunch of dealers in Maine and New Hampshire to help negotiate a good deal. They weren't the lowest price but they are my local dealer and were close enough that we decided to go with them. I did all the negotiating by email and had the price and financing agreed before going in. My salesperson was Ted Hanson, he was excellent - knowledgeable, friendly, attentive and patient as I was working my way through offers. My F&I person (can't remember his name) was also great - he did his job trying to sell me extras but in an honest and un-pushy way. We arranged a time to go in and complete the sale, and this all went great. Since buying the car I've had a few emails and calls checking in to see how we're doing, including a call from Ted to wish me a happy birthday. Great service and above what I tend to expect nowadays. Couldn't be happier with the experience and we love our CR-V! More

Just bought my 2nd Pilot from Berlin City Honda in South Portland! The employees are professional and friendly and the prices are fair. My needs in a vehicle were met along with a few wants at a price I cou Portland! The employees are professional and friendly and the prices are fair. My needs in a vehicle were met along with a few wants at a price I could afford. Thank you Berlin City for an Easy Upgrade! More