Berlin City Honda of Portland

I worked with chris cole, and he made my experience super easy, I felt relaxed like old friends,and if he bent any further back for me he would either fall down or break in half. This place is awesome. easy, I felt relaxed like old friends,and if he bent any further back for me he would either fall down or break in half. This place is awesome. More

Customer Service: Great. Greeted at the door. Offered coffee, tea, water. Seated at table. Asked several times through two visits if I wanted beverages. Quality of work: Great. Accurate, detail-oriented, coffee, tea, water. Seated at table. Asked several times through two visits if I wanted beverages. Quality of work: Great. Accurate, detail-oriented, complete. "No loose ends." Competent. Friendliness: Very. Demonstrated genuine interest in my car needs. Excellent listener. Heard me; retained what was said. Overall: Excellent. If there was a higher grade than "5" "Great" I would rate Andrew Fossett higher. Price: Again; excellent for my situation and needs. More

Chris was wonderful. Very informative and help full. I couldn't ask for a better sales person. TraciAnn who did the financial price was absolutely the greatest. She was wonderful with my daughter. Couldn' couldn't ask for a better sales person. TraciAnn who did the financial price was absolutely the greatest. She was wonderful with my daughter. Couldn't ask for a better time spent buying a car. Best experience I have ever had when I've had to purchase a car. More

I initially started to walk the lot on a freezing cold day when Ryan came out to suggest we go in and he will look via online for me. Ryan was exceptional in his service. I couldn't have asked for a bett day when Ryan came out to suggest we go in and he will look via online for me. Ryan was exceptional in his service. I couldn't have asked for a better sales person to assist me through this process. More

We were very pleased with our sales person Edward Hanson. He was friendly and knowledgeable knew the inventory. We looked at several vehicles and ended up with a vehicle that was perfect for our needs. The r He was friendly and knowledgeable knew the inventory. We looked at several vehicles and ended up with a vehicle that was perfect for our needs. The rest of the staff were also very friendly and easy to deal with. We would recommend Mr. Hanson and Berlin City to our friends. More

Wonderful, friendly dealership, and to quote their tag line...it couldn't be easier! The offerings in the lot were vast and they went above and beyond to make my experience fabulous... line...it couldn't be easier! The offerings in the lot were vast and they went above and beyond to make my experience fabulous... More

I recently bought a 2013 Honda Accord EXL from Berlin City Honda. They worked as a team and were honest and up front with me. I got the car I wanted for less money than I was expecting to pay. Stewart w City Honda. They worked as a team and were honest and up front with me. I got the car I wanted for less money than I was expecting to pay. Stewart was friendly, helpful and easy to talk with. He, Scott and Chris helped make this deal for me. I had almost bought from another southern Maine (Saco) dealer but walked out when my deal suddenly changed at the last minute. If you don't want to play games...make a deal with Berlin City! More

Everyone involved worked hard with my Credit Union to meet my Financing needs to get me in the Honda CRV. Especially Jeff Benoit. I will start with them when I am in need of a vehicle again. meet my Financing needs to get me in the Honda CRV. Especially Jeff Benoit. I will start with them when I am in need of a vehicle again. More

I purchased a crv from Berlin city and had Stefan Hamilton. As a single woman I was worried about not getting the best deal but he did great. He spent the time going over all the paperwork and made i Hamilton. As a single woman I was worried about not getting the best deal but he did great. He spent the time going over all the paperwork and made it as easy as possible. I've told all my friends and coworkers how great the experience with Stefan and Berlin City was. More

I purchased 2 vehicles on 11/30/13. Leaving the dealership the same day we went in with 2 vehicles I thought was phenomenal! I couldn't believe it was that easy ... Berlin City was out to make this dealership the same day we went in with 2 vehicles I thought was phenomenal! I couldn't believe it was that easy ... Berlin City was out to make this a great experience but as soon as we left that Saturday night the whole experience went down hill. I was disappointed that when we went Monday night to finish signing all the paperwork our sales person, Stewart Stone, was no where to be seen. I was more disappointed when, because he was nowhere to be found, the keys to my trade in couldn't be found, which meant returning the next night to finish transferring my belongings to my new vehicle. I was even more disappointed when we were told the paperwork had a misspelling of our co-signer's name and had to be re-signed. We had to drive to the dealer, pick up the paperwork, drive it to our co-signer and deliver the corrected papers back to the dealership. My husband was asked to bring his truck in to detail it as it had not yet been through cleaning - they cleaned top to bottom and gave him another tank of gas and brand new floor mats! They couldn't have bent over backwards enough for him - GREAT! He then was told to have me call Chris Tarr to make the same arrangements for my car. I scheduled an appointment and brought it in ... the ONLY thing that was done to it was the window sticker on the rear driver side window had been removed ... they did not vacuum, clean, wash the outside and they did not gas it up as promised. The next day I called Stewart to inform him of this and he stated he would call service to find out what happened and call me back ... that was Tuesday at 11:30 am... it is now Thursday at 6:30 pm...I am STILL waiting for a return call. I also informed Chris Tarr the night we signed all the paperwork that a family member had referred us and should qualify for the referral bonus (x2). He assured me he would take care of it personally ... my family has yet to hear from him. I have rated the dealership as "OK" due to the fact that we ended up with the 2 vehicles that we wanted, the price was fair and initially the service was great. But since we drove off the lot that first night I feel that I have been viewed as nothing but a nuisance. I'm on the fence of whether I would recommend Berlin City to anyone else ... they clearly fell down on all the little details and I truly am disappointed. More