Berlin City Honda of Portland

No customer service after the sale I bought a CPO Honda which was delivered with a four month old inspection sticker, a dirty interior ( black interior and it was dark when I took deliv I bought a CPO Honda which was delivered with a four month old inspection sticker, a dirty interior ( black interior and it was dark when I took delivery) and every wheel was missing a lug nut! When I had to go in to deliver paperwork the finance guy failed to have my wife sign when we were in his office, I let my sales woman know about my concerns. It seems she didn't care or pass the information to the mangers because I have not heard from any body. I like the car but I won't go back to or recommend Berlin City Honda. More

great! Had done my pre-shopping online and found the vehicle I wanted. When I got to the dealership it wasn't in the lot. Abby searched and located the one I Had done my pre-shopping online and found the vehicle I wanted. When I got to the dealership it wasn't in the lot. Abby searched and located the one I wanted rather than trying to talk me into something else. She was very pleasant, not pushy at all. A definite pleasure to work with! More

Hats off to TraciAnn Love my 2012 Honda Civic....ready to buy again, white this time/lower pymt. Traci Ann is right on the ball! Thanks, Nancy McPhail My let blue ca Love my 2012 Honda Civic....ready to buy again, white this time/lower pymt. Traci Ann is right on the ball! Thanks, Nancy McPhail My let blue car certainly loves BIRDS! More

Excellent buying experience!! All of my purchasing was done online and over the phone with Stewart Stone, being that I live 6 hrs away. I had to depend on his opinion and knowledge All of my purchasing was done online and over the phone with Stewart Stone, being that I live 6 hrs away. I had to depend on his opinion and knowledge with my decision. All of my local dealers denied financing for me, even with a cosigner...Berlin City Honda (Stewart) had me approved, by myself, in hours. My 2012 Honda Civic EX Coupe, was delivered right to my job 2 days after I was approved. I will definitely be getting future vehicles here as well!! More

BEST car buying experience we have had! Right from the moment that we pulled into the lot, we knew that this was going to be great - everyone was awesome to work with! Our salesperson, Dan Right from the moment that we pulled into the lot, we knew that this was going to be great - everyone was awesome to work with! Our salesperson, Dan Kahn was pleasant, not pushy. He listed to what we were looking for and what our price point was. Everyone was hospitable and friendly. More

half truths and lies purchased a 4runner in july. was promised paper work that never arrived or arrived later than promised.the price listed on line was pushed up when arr purchased a 4runner in july. was promised paper work that never arrived or arrived later than promised.the price listed on line was pushed up when arrived test drove the car and showed intrest. they didnt even want to talk after we rejected extended warranty.they tried to push us to use their lender instead of our bank.the car was delivered because it needed to be inpected before sold. the deliveryman was great. but paper work was missing and the driver had to wait at my house for a while no one respnoded to our calls.the new muffler had a ding in it the cleaning was terrible and cleaning supplies were still in the car with a funky smell i had to clean the car inside and out. we only recieved one key which never happened to me with a dealer before. I would not go back to this dealership and would tell others to stay away. More

Service Dept. Recommends Unnecessary Work Keys for my 2004 Honda Pilot were not sliding into locks and ignition. Brad called and recommended replacement of ignition and door locks for $1250. Keys for my 2004 Honda Pilot were not sliding into locks and ignition. Brad called and recommended replacement of ignition and door locks for $1250. My daughter was waiting there for the work to be done, so I said "Go ahead", although I would have liked to get a 2nd opinion. Fortunately, they had to "order a part", and an hour later (my daughter waited a total of 3 hours for no work to be done), a "laundry list" of repair estimates (more than $4,000 worth on top of the $1250 for the ignition/locks) was handed to my daughter. I called a locksmith who recommended WD-40 for the door locks, and now keys slide in perfectly! Saved $600 for the door lock replacement! The locksmith is also replacing the ignition for much less than on the Berlin City estimate. Then I had my mechanic check the "laundry list" of suggested repairs. He said all of the items were "preventative" but not necessary. So, I saved over $5,000 by walking away from Berlin City Honda without any repairs. I will NEVER take my car there again. More

Great experience! Susan and Katie did a wonderful job! They both worked tirelessly to assist me in finding the right vehicle to meet my very specific criteria. They to Susan and Katie did a wonderful job! They both worked tirelessly to assist me in finding the right vehicle to meet my very specific criteria. They took my husband and I on three test drives and worked with us all weekend to make our experience top notch. Wayne was also very knowledgable and friendly and made the financial process very easy. Thank you to all! More

"Easy" Experience with Berlin City Honda of South Portland! Berlin City was an easy, great experience right from the first introductions. Within minutes of arriving on site Stuart (a friendly salesman) was intr Berlin City was an easy, great experience right from the first introductions. Within minutes of arriving on site Stuart (a friendly salesman) was introducing himself and spending time with me getting to know me personally. He was interested in learning about me as a person and what my intentions were for a new car. He was able to guide me towards looking at two different models that he felt were good matches for me. He did not try to persuade me to look at other models or anything I was not interested in, he strictly worked with me to find the best match for me. They offered me test drives on both models that day (which were quick and easy), and also agreed to meet me two days later (on his day off) to test drive the models again with my girlfriend. Stuart was also in contact via email and text message throughout the week, making sure there was nothing he could do to make it easier for me. On the second day we met we agree to go with the Honda Accord Sport! When I was able to meet a few days later, Stuart and the entire Berlin City staff was extremely friendly and easy to work with as I bought my first new car! I would definitely recommend Stuart and the entire Berlin City Honda of South Portland staff for any future Honda purchases. I was truly "EASY!" CH- First Time New Car Buyer- 2015 Honda Accord Sport More

Very Positive Experience at Car Dealership ... Who Knew? Andrew Fossett, Phil Afthim, and Wayne Hill made a dreaded experience of buying a vehicle a very positive one. Had it not been for the way Andrew ini Andrew Fossett, Phil Afthim, and Wayne Hill made a dreaded experience of buying a vehicle a very positive one. Had it not been for the way Andrew initially worked with me in better understanding my options, I'm not certain I would have ended up with the vehicle of choice. I felt like I knew Andrew my whole life. These three individuals exuded exceptional customer service, understanding, and professionalism (in addition to others at their facility). I definitely recommend Berlin City of Honda in South Portland. More