Berlin City Honda of Portland

Big Mistake to have gone here I leased a vehicle from Berlin City and got the shaft. i had accessories for my car installed by them and they do not stand behind their service or p I leased a vehicle from Berlin City and got the shaft. i had accessories for my car installed by them and they do not stand behind their service or parts. They have a way of passing the buck every time I had a complaint or wanted questions answered. I will never buy or lease another vehicle from them again. BUYER BEWARE !!!!!!!! More

Awful place very disrespectful! I wouldn't recommend this place to my worst enemy. I had the unfortunate pleasure of working with Cliff. All he wants is commission he doesn't care ab I wouldn't recommend this place to my worst enemy. I had the unfortunate pleasure of working with Cliff. All he wants is commission he doesn't care about your needs. Seemed like a nice guy buying the car he said to let him know if I needed anything, which I did. I recently purchased a Ford Focus, I signed papers on Monday, and tried returning it Wednesday, he was so aggressive from the start and told me it's to late and I can't just return a car because I don't like it! False. When I also told him I don't like the way it felt when I drove he told me I'm going to have to get used to it. He let me take home the car Saturday but I didn't sign until Monday. He said it counted as my 4 days and I couldn't do anything about it . False I very much can, I have 4 days from signing for it to return it and I also can't drive over 200 miles. Which I followed both of those. I brought my aunt with me just to have somebody there with me and when she asked if she could see where it says on paper I can't return it he was so rude to her he said its non of her business. I was beside myself with the amount of disrespect. We said we were done with him and as we were leaving, an associate we spoke to as we walked in and explained the situation to whom said it won't be a problem, he told us to go around to the front and speak with a manger after hearing how Cliff spoke to us. So with us being upset we did, cliff saw us and rudely interrupted, laughing saying he already spoke to the manager and it wouldn't get us anywhere. He's a lying manipulative person who I would never suggest working with. When we actually got to sit down and talk to a manager, she said Cliff told her that I went over the 200 which there is no way of him knowing because my car was locked. Never have we ever been so disrespected in a "professional" setting. More

Inspection stickered a car that needed work Prior to purchasing my vehicle I noticed that the dealership stickered the vehicle when the brakes were malfunctioning. It didn't seem unsafe but it n Prior to purchasing my vehicle I noticed that the dealership stickered the vehicle when the brakes were malfunctioning. It didn't seem unsafe but it needed to be fixed. Also either the dealership in NH or ME did not balance the new tires that they put on the vehicle. I only noticed this when I got the car up to speed on the highway. My car will not be visiting this dealer ever again. More

convenient and easy We got a call on a Thursday about wanting our used Toyota camry and by Saturday we were in a brand new Toyota Camry...love that they deliver the car r We got a call on a Thursday about wanting our used Toyota camry and by Saturday we were in a brand new Toyota Camry...love that they deliver the car right to your door and have all the paperwork ready! This is our 3rd vehicle from Berlin City all done online and by phone! Everyone we worked with are amazing! More

Please Define "Fair Profit" Wow! Went in to check out a 2013 CRV, and immediately learned that their "firm price" includes an EXTRA $600 for Doc Fees and another $400 for anti- Wow! Went in to check out a 2013 CRV, and immediately learned that their "firm price" includes an EXTRA $600 for Doc Fees and another $400 for anti-theft etching(?). So a that $1,000 surprise means their "firm price" includes an extra $1,000 OVER their advertised price! My trade-in is a 2005 CRV, in outstanding condition (one owner, no wrecks, no rust, etc). This dealer had six or eight of these, with prices ranging from $7,000 to $9,500 (plus their extra "surprise" $1,000, of course)! Their offer for my car was only $3,300. The CRV on the Berlin City lot for $10,500 has 10,000 miles more than my car - that they offered me $3,300 for! Sooooo... if your idea of a "Fair Profit" is to add 200% to your cost, then sell your product: Berlin City is the place for you! . . . . P.S. The young salesman was a nice, polite guy - but he obviously works for a company with incomprehensible, unethical ideas about what a "Fair Profit" is. More

Very satisfied and easy !!! The experience of buying my new CRV at Berlin City was great. Stu listened to what I was looking for. Things went smooth, thank you The experience of buying my new CRV at Berlin City was great. Stu listened to what I was looking for. Things went smooth, thank you More

A Great Solution! This is the 2nd experience with Berlin City Honda Group in two years -- both were easy, stress-free, and comfortable. I traded in a two-year old leas This is the 2nd experience with Berlin City Honda Group in two years -- both were easy, stress-free, and comfortable. I traded in a two-year old leased Honda C-RV for a new H-RV which fits my lifestyle much better. I was assisted (putting it mildly) by Jack Dowd who couldn't have been more knowledgeable, patient, and kind. Jack had answers to all of my questions, brought things to my attention that I hadn't thought of - and made what can be a grueling and nerve-wracking process - a GREAT ONE! He is an asset to the company and I felt very fortunate to have worked with him. I also want to commend Wayne Hill who handled the financial end of the sales process. Once again, he made the process easy. He was ready with all forms needing my signature - with a full explanation of each. Answered all of my questions as we went along - and continued to maintain a friendly, warm approach. He is very good at what he does!!! I smiled all the way in my new car!!! More

Great initial experience! This was the first dealership we contacted when we wanted to trade in our '02 Rav4 for a newer one. We had purchased our '02 Rav from them nine years This was the first dealership we contacted when we wanted to trade in our '02 Rav4 for a newer one. We had purchased our '02 Rav from them nine years before and had had a good experience. In the week leading up to our visit, all our contact was with Christopher Tarr via emails and phone calls. Chris was extremely helpful and responsive and helped us set up a meeting with a salesperson. Although we did not buy a car from this dealer this time (we found a similar car at the same price with significantly fewer miles at a nearby dealer), we will make Berlin City our first stop next time---our initial experience with Chris was so positive! More

Very pleasant experience This was a very pleasant buying experience. Scott Croteau, my sales person, provided me with a lot of information and a no pressure sales approach. This was a very pleasant buying experience. Scott Croteau, my sales person, provided me with a lot of information and a no pressure sales approach. More

black civic Went in for an inspection sticker.That is what I got! That is all I wanted. I did not get the run around like you get at other garages when in for a s Went in for an inspection sticker.That is what I got! That is all I wanted. I did not get the run around like you get at other garages when in for a simple sticker. I knew that my civic was up to par and that is just what Berlin City found. I also called with my vin to check on air bag recall and got an immediate answer. They also squeezed me right in quickly before my coupon expired! More