Berlin City Honda of Portland

Service that never ends This is end of my first 36 month lease and a new experience with Berlin City with SALES and SERVICE. Both of these were above average expectations an This is end of my first 36 month lease and a new experience with Berlin City with SALES and SERVICE. Both of these were above average expectations and sales representative, Ted Hanson, was hard pressed to keep us entertained while waiting for "Incentive" figure for new contract. Besides that the new car has been great and a remarkable color (Steel). More

Very efficient, with good advice. My service advisor, Michael Hoyle, discussed particular items with me and gave me very good advice about continued maintenance for my car. Suggestions My service advisor, Michael Hoyle, discussed particular items with me and gave me very good advice about continued maintenance for my car. Suggestions, without pressure. More

sales & service positive experience I purchased a used vehicle and had a couple of issues after my purchase. They took care of the issues, no questions asked, and with a smile on their I purchased a used vehicle and had a couple of issues after my purchase. They took care of the issues, no questions asked, and with a smile on their face! They even let me drive a loaner car while my car was being repaired. I am a very satisfied customer. Thank you!! More

Patient, kind, understanding and commited Chris made buying my first car on my own very easy and stress free. He was patient and kind, even when he needed to explain the same information more Chris made buying my first car on my own very easy and stress free. He was patient and kind, even when he needed to explain the same information more than once. No pressure sale. Very calm and understanding when explaining how to work all of the features of the car. More

On a busy day, service wast still great. Despite being a very busy Friday, the service was friendly, and the wait time was very close to what was projected. The price was as quoted. Despite being a very busy Friday, the service was friendly, and the wait time was very close to what was projected. The price was as quoted. More

My First Painless Experience at a Dealership Berlin City Honda and my salesperson, Chris Marcisso, really made buying a car a memorable, positive experience. And, never having owned a Honda befor Berlin City Honda and my salesperson, Chris Marcisso, really made buying a car a memorable, positive experience. And, never having owned a Honda before, I am now wondering what I never have owned a Honda before. You did make what I have always viewed as a painful process, painless and easy... just the way you said it would be! Thank you! More

Excellent service bit shocked by bill Excellent service, as always, but shocked by the bill for the added fluids and filters service recommended when I came in for an oil change and State Excellent service, as always, but shocked by the bill for the added fluids and filters service recommended when I came in for an oil change and State inspection. Fluids and air filters were found to be black and in need of replacement, so I gave the ok to add those services. My bad for not asking about the cost first. Never imagined it would go from a $40 bill to a $400 bill just for fluids and filters. More

amazing! Berlin City Honda always has great service and kind staff! Berlin city is always available when needed and always know exactly what how to treat new a Berlin City Honda always has great service and kind staff! Berlin city is always available when needed and always know exactly what how to treat new and current customers. More

Oil service and tire rotation. Was waited on quickly. Shuttle bus ride took me straight to the job location. Picked up on time and car was ready for me and tire rotation. Was waited on quickly. Shuttle bus ride took me straight to the job location. Picked up on time and car was ready for me More

Always outstanding. Today only had a state inspection. Brad Bartke has NEVER dusappointed! He's always courteous, friendly, professional. Full confidence in him. We have been loyal Honda ... and Berlin Cit Brad Bartke has NEVER dusappointed! He's always courteous, friendly, professional. Full confidence in him. We have been loyal Honda ... and Berlin City ... customers for years. Also, thanks to Honda for FINALLY having the wisdom to can your earlier survey provider; the earlier survey was outrageously long, invasive, and ridiculous! AND it would not allow the customer to proceed through it unless they answered EACH question! So we couldn't skip through to get to where we could say good things about service without plowing through dozens of superfluous items. A real pain in the ---, so we simply refused to do them. This one gets to the point and gives you the basic response you need. STICK WITH THIS ONE! More