Berlin City Honda of Portland

Recent purvhase We recently purchased a Honda pilot from Berlin city and kudos to Ted Hanson are salesman for being willing to work with us and being so understanding We recently purchased a Honda pilot from Berlin city and kudos to Ted Hanson are salesman for being willing to work with us and being so understanding and accommodating are only disappointment involved Finance and Bobby Valle. Before we came in we had been her own bed and we're given a quote on an interest rate for a loan but our bank suggested that we try to go through the dealership because they thought we could do better turns out big mistake we should have stuck with our own bank and all through the financial transaction Bobby kept trying to tack on other things which we kept saying a flat-out know to. Overall satisfied and would definitely consider doing a vehicle again but believe that Finance transactions maybe something you need to work on and think about. More

Passanger airbag recall Got my car in right away, completed the recall repair when they said it would be finished, only disappointment was they did not have enough staff to d Got my car in right away, completed the recall repair when they said it would be finished, only disappointment was they did not have enough staff to do the free 24 point inspection. More

Great Service, long wait times. Norberto was great and very professional. Was a little bit confused as to why it costs $100 for a cabin and engine filter. Waited about 45 min to 1 ho Norberto was great and very professional. Was a little bit confused as to why it costs $100 for a cabin and engine filter. Waited about 45 min to 1 hour longer than was told......and with two babies with us, well, you know how babies are. More

Great service recovery The dealership gave me my car back with a critical piece of work undone. When I went back, instead of equivocating, blaming the stars and the moon etc The dealership gave me my car back with a critical piece of work undone. When I went back, instead of equivocating, blaming the stars and the moon etc, my service advisor took full responsibility. Instead of booking me in for yet another trip in several days, my service advisor got the work done within 30 minutes. Everyone makes mistakes and while we wish they did not make mistakes, sometimes it comes down to how a service organization recovers from those mistakes. In this case Berlin City Honda of Portland did great service recovery ! More

Excellent service advisor Mike, our service advisor was excellent with his level of attention and provided superior service and corrected all previous issues with the vehicle. Mike, our service advisor was excellent with his level of attention and provided superior service and corrected all previous issues with the vehicle. Thanks again! More

Oil change Decent service, Brad my customer service rep was very nice. Took an hour for an oil change. Free wifi, water, coffee, tea, newspapers, magazines to re Decent service, Brad my customer service rep was very nice. Took an hour for an oil change. Free wifi, water, coffee, tea, newspapers, magazines to read. Comfortable waiting room. More

Well done. Took my car in for the 10K check and waited. I was told it would be 1 1/2 hours and it was almost to the minute! Thanks!! Took my car in for the 10K check and waited. I was told it would be 1 1/2 hours and it was almost to the minute! Thanks!! More

Ted was excellent! I found the vehicle that I fell in LOVE with via the online portal & sent in a request for information. I dealt w/Tedfrom the very beginning, and from I found the vehicle that I fell in LOVE with via the online portal & sent in a request for information. I dealt w/Tedfrom the very beginning, and from the beginning it didn't look as if making this happen with my budget ect, would be possible. I really wanted a lease however with the inequity in the vehicle I wanted to trade in, an option for a lease was basically out of the picture. Ted manipulated some numbers, let me know some ideas to get some extra cash taken off of my inequity amount, continuously researched discounts rebates, and communicated with me over a two week time period until he sent me an email and the subject line was "GREAT NEWS!!!!!". Of course I was excited before even reading the email! Ted worked extremely hard and was able to get me the deal that was as close to what I wanted as possible (and it was pretty darn close!), and not only that but he got it so that I didn't have to purchase the vehicle & somehow worked his magic & was able to get me into the lease that I wanted from day 1!! He even had the vehicle delivered to me in Vermont all the way from Portland Maine - I would not only highly recommend this dealership to family & friends but I would also recommend that they ask for Ted! Our entire family including my Husband & I have used the same dealership for years upon years, the last deal we were treated quite badly & due to the great service our in-laws will now be going to Berlin City once their lease is up and we couldn't ever think about going to another dealership after this!! Great work Berlin City of Portland ME!!!! More

Nice deal! I got my oil change for $20 with a coupon from the dealership which I received by mail; service appointment was scheduled next day. Oil change took ab I got my oil change for $20 with a coupon from the dealership which I received by mail; service appointment was scheduled next day. Oil change took about an hour; so everything went very well. Thanks to Ryan the service advisor as well. More

Oil change Went in to get my regular oil change and Nick was very helpful with letting me know what else the service team would be checking on my car that day. N Went in to get my regular oil change and Nick was very helpful with letting me know what else the service team would be checking on my car that day. Nick was very kind and professional More