Berlin City Honda of Portland

Great service recovery The dealership gave me my car back with a critical piece of work undone. When I went back, instead of equivocating, blaming the stars and the moon etc The dealership gave me my car back with a critical piece of work undone. When I went back, instead of equivocating, blaming the stars and the moon etc, my service advisor took full responsibility. Instead of booking me in for yet another trip in several days, my service advisor got the work done within 30 minutes. Everyone makes mistakes and while we wish they did not make mistakes, sometimes it comes down to how a service organization recovers from those mistakes. In this case Berlin City Honda of Portland did great service recovery ! More

Oil change Went in to get my regular oil change and Nick was very helpful with letting me know what else the service team would be checking on my car that day. N Went in to get my regular oil change and Nick was very helpful with letting me know what else the service team would be checking on my car that day. Nick was very kind and professional More

Nice deal! I got my oil change for $20 with a coupon from the dealership which I received by mail; service appointment was scheduled next day. Oil change took ab I got my oil change for $20 with a coupon from the dealership which I received by mail; service appointment was scheduled next day. Oil change took about an hour; so everything went very well. Thanks to Ryan the service advisor as well. More

Ted was excellent! I found the vehicle that I fell in LOVE with via the online portal & sent in a request for information. I dealt w/Tedfrom the very beginning, and from I found the vehicle that I fell in LOVE with via the online portal & sent in a request for information. I dealt w/Tedfrom the very beginning, and from the beginning it didn't look as if making this happen with my budget ect, would be possible. I really wanted a lease however with the inequity in the vehicle I wanted to trade in, an option for a lease was basically out of the picture. Ted manipulated some numbers, let me know some ideas to get some extra cash taken off of my inequity amount, continuously researched discounts rebates, and communicated with me over a two week time period until he sent me an email and the subject line was "GREAT NEWS!!!!!". Of course I was excited before even reading the email! Ted worked extremely hard and was able to get me the deal that was as close to what I wanted as possible (and it was pretty darn close!), and not only that but he got it so that I didn't have to purchase the vehicle & somehow worked his magic & was able to get me into the lease that I wanted from day 1!! He even had the vehicle delivered to me in Vermont all the way from Portland Maine - I would not only highly recommend this dealership to family & friends but I would also recommend that they ask for Ted! Our entire family including my Husband & I have used the same dealership for years upon years, the last deal we were treated quite badly & due to the great service our in-laws will now be going to Berlin City once their lease is up and we couldn't ever think about going to another dealership after this!! Great work Berlin City of Portland ME!!!! More

Well done. Took my car in for the 10K check and waited. I was told it would be 1 1/2 hours and it was almost to the minute! Thanks!! Took my car in for the 10K check and waited. I was told it would be 1 1/2 hours and it was almost to the minute! Thanks!! More

Oil change Decent service, Brad my customer service rep was very nice. Took an hour for an oil change. Free wifi, water, coffee, tea, newspapers, magazines to re Decent service, Brad my customer service rep was very nice. Took an hour for an oil change. Free wifi, water, coffee, tea, newspapers, magazines to read. Comfortable waiting room. More

Lease of Accord From start to finish, the staff was efficient, facility customer friendly, no pressure from sales staff, questions answered fully and we felt respecte From start to finish, the staff was efficient, facility customer friendly, no pressure from sales staff, questions answered fully and we felt respected and appreciated. More

Great service in a timely manner Berlin City gave me a no-nonsense honest assessment of my vehicle's needs and let me choose what I could afford to have done and what was needed. They Berlin City gave me a no-nonsense honest assessment of my vehicle's needs and let me choose what I could afford to have done and what was needed. They were helpful, courteous and responsive to my needs and had my car up and running quickly and for what I could afford to pay. Highly recommend them to anyone looking to have great service without typical selling of parts that I didn't need or services that were not required. More

Nice people, nice place Ryan was very easy to work with. I have a Ford lease expiring in a few months and I will strongly consider looking at Honda options just because of Ryan was very easy to work with. I have a Ford lease expiring in a few months and I will strongly consider looking at Honda options just because of how smooth this experience was. Thanks. More

Service Visit Bobby was professional, pleasant, and efficient. The service was great! I would definitely recommend Berlin City to my friends. I also liked the pri Bobby was professional, pleasant, and efficient. The service was great! I would definitely recommend Berlin City to my friends. I also liked the print-out and recommendations for the future service. More