Berlin City Honda of Portland

I have never had a worse interaction than with this Honda dealership. The first time I had an appointment there they told me it would take about an hour and a half and I checked in at two hours and they hadn dealership. The first time I had an appointment there they told me it would take about an hour and a half and I checked in at two hours and they hadn’t even begun working on my vehicle. I had to leave and go to work. We had a plan in motion to get my car back down and worked on. I ended up getting it back down there to update the computer system and then got a quote for over 6000, and no one seemed confident that the emissions lights on would be solved by replacing the two sensors. The service manager Jessica was lovely and I know she was doing her best with the weird situation. And Ryan was helpful in getting me in a rental for a few days. I then found a car I actually loved and was considering buying it, but Robert in sales was the worst person to communicate with. He did not respond to any phone calls or text from me and taken not seriously at all. He was supposed to have an appointment with with me to talk on the phone at 10 AM and never even called me and was not at work I will never go back to this Honda dealership and I will be buying a car next week and not from them. Not to mention I never even gotten an apology or a text or an email from Robert. More

I had a disappointing experience on my last visit that, frankly, is more in line with customer service THESE days: terrible. Everything was great until the finance guy came over and presented me with my pa frankly, is more in line with customer service THESE days: terrible. Everything was great until the finance guy came over and presented me with my paperwork showing 3 options for my payments with 3 different extended warranty programs, never asking me if I wanted the program, which I did NOT. Despite telling him this several times, he continued to harass me and wasted 30 minutes of my time. I had to ASK if I had to buy the extended warranty, which of course I did not. It was quite a fight. What’s worse, while the finance guy left me alone to think it over, a guy from service presented me with a bill for an oil change on my car, which they had just BOUGHT as a trade-in! When I refused, he complained that their employees had to be paid! I replied this wasn’t my problem and showed him the text thread where I told them NOT to proceed with any work until I okayed it. He was not happy as he grumbled that he would pay for the oil change of $90 out of his own pocket, as though he deserved praise for this. So if I hadn’t complained, I would have paid for THEIR oil change. I feel sorry for people who go in there and BELIEVE them! I’m so disappointed that this company is going the way of so many these days. More

Don't care about customers who comes here with kids even though advertising as kid friendly. 7+ years loyalty worth nothing this place employees even after bringing. Y concerns with zero care for helping cu though advertising as kid friendly. 7+ years loyalty worth nothing this place employees even after bringing. Y concerns with zero care for helping customers with issues regarding their kids room use. (Some guy withbackpack occupied the room. And asked for help nobody care to help. Don't go there with family. More

We made the mistake of buying a used 2012 Honda Insight from a different dealer. It wasn't until we replaced the engine twice that we discovered there was a design flaw in the engine (Yeah, we should have from a different dealer. It wasn't until we replaced the engine twice that we discovered there was a design flaw in the engine (Yeah, we should have figured it out the first time). We were faced with thousands of dollars worth of repairs, and we still owed money on it. We went to Berlin City Honda and explained that I have had a great relationship with Honda since 1983. My Dad had a Civic Hondamatic. Later, my wife had an Accord when we were first married. We had an Odyssey for years while the kids were younger. Berlin City Honda took the Insight, giving us a fair trade on it, and put us in a 2019 Honda Accord hybrid. We've only had the vehicle for 2 days, but we are very happy. Cody, our salesman, called today to see how we were enjoying it. Other than a little nagging issue with the tire pressure monitoring system, it's been a dream. Cody was a great salesman too. He communicated well. He listened well. We had good conversation. He looked for vehicles that would meet our needs, and fit as closely into our budget as possible. In the end we narrowed it down between a CR-V and the Accord Hybrid we finally chose. Thank you Cody, and the team at Berlin City Honda. Several times other employees greeted us, held doors, and offered us coffee, or water. The loan officer, Mark, was super nice too. More

My service experience at Berlin Honda was disappointing. The goods: - ease of making a service appointment - assessing what service was needed - communicating via text service recommendations & cost The goods: - ease of making a service appointment - assessing what service was needed - communicating via text service recommendations & cost Not so good: - 30+ minutes on hold waiting for service representative; finally hung up - 4 hour delay in responding to my text request for a service update. This was the same text thread regarding the recommended service. Bottom line: The customer service on back end was completely unacceptable and there was no apology - just a very late text stating how the rep did not see my text because of the system and obtw, your vehicle is ready? Recommend servicing your Honda elsewhere. More

Start was great with Dana very nice to deal with we did not come to agreement on price. That was ok. The next day sale manager called wanted to do anything for sale. So I called Dana increase my offer by $ not come to agreement on price. That was ok. The next day sale manager called wanted to do anything for sale. So I called Dana increase my offer by $1500 and the sales manager reduced by$20 no movement why bother me. Left me with unpleasant feeling about desler More

Everyone was very pleasant and accommodating! The process was fast and relatively easy, Steven was very helpful. The process was fast and relatively easy, Steven was very helpful. More

Great experience ! !! Top drawer employees, facility and customer care!!!! Great follow up and attention to every detail! Keep up the good work!!! !! Top drawer employees, facility and customer care!!!! Great follow up and attention to every detail! Keep up the good work!!! More