Berlin City Chevrolet GMC Buick

Working with the Service Department at Berlin City (Jeremy and Brandon) is an Ideal Customer Experience! There Customer Service is Great--they really know how to treat their customers! In all of my (Jeremy and Brandon) is an Ideal Customer Experience! There Customer Service is Great--they really know how to treat their customers! In all of my experience with them, they always go above and beyond to make me feel like a valued customer. I would not consider going to any other place for service. I too work in Customer Service and I am very critical about my experiences and I have to give them a big KUDOS for their dedication to their customers! So with that said--"Thanks Jeremy and Brandon for providing me the Ideal Customer Experience!! YOU ARE GREAT! More

Bob Arnold was a pleasure to do business with. He made this feel like an old fashion transaction from years gone by, much nicer than the high pressure tactics employed by most car dealers today. I would h this feel like an old fashion transaction from years gone by, much nicer than the high pressure tactics employed by most car dealers today. I would heartily recommend Berlin City and "Bob Arnold"! More

John Given made the trip from VT worthwhile with as promised "deep" savings. Negotiating the deal w/ Jon was very cordial, not a whole lot of pressure and plenty of understanding and listening - he wa promised "deep" savings. Negotiating the deal w/ Jon was very cordial, not a whole lot of pressure and plenty of understanding and listening - he was the consummate professional. Selling over 100 vehicles/month allows Berlin City to pass along savings - for real. The price offered for my trade was acceptable as well. Selection was incredible. I had a very specific model and option package in mind and Berlin City had one of the exact matches in stock...and another one on the way due in a few days. Save time, save money, receive great customer service.... hopefully great product(I am a new GM owner - never owned one before, but hopeful) I WOULD buy from John and Berlin City again. More

Though I drive a Ford, I broke down 400 miles from home and took my truck into the Chevy service dept. Jeremy greeted me immediately, told me that servicing my truck would be no problem and took it right i and took my truck into the Chevy service dept. Jeremy greeted me immediately, told me that servicing my truck would be no problem and took it right in. He knew I was far from home and wanted to get me back on the road ASAP. They diagnosed the problem and ordered the parts. My only problem was that I had an extended warranty with a company that was not honoring its agreement. Most dealers would have told me that the warranty didn't cover the service and charged my credit card. Jeremy read the agreement and spent the better part of 2 days fighting with the warranty company on my behalf. He loaned me a car so that I would not be stranded. I can't imagine another service department or another service manager going to the lengths that Jeremy did to accomodate me. He is a true professional in every sense of the word and he has a commitment to quality customer service that is backed with integrity. I know all dealers promise to be on your side but Jeremy walks the walk. What could have been a disastrous trip turned into a great experience (not because I broke down) but because my faith in the American commitment to quality is restored. Jeremy went above and beyond my highest expectations. He dealt with the warranty company for me. I never had to be involved and I have no doubt that had Jeremy not been the professional that he is, I would have ended up paying that bill. This is actually my second experience with Berlin City. Both times the service was professional and friendly. I would be comfortable giving them all of my business in the future. More

My experience with Berlin City GM Superstore was Great! Our Salesman Tim Chapman really listened to what we were looking for and the Finance Manager Brian Desilets worked with us to make our deal happen. Our Salesman Tim Chapman really listened to what we were looking for and the Finance Manager Brian Desilets worked with us to make our deal happen. More

It was a long drive but well worth it. Most dealerships almost make you want to run out the door, not this place. They are all extremly friendly and even welcomed my dog into the showroom. Dont hesitate almost make you want to run out the door, not this place. They are all extremly friendly and even welcomed my dog into the showroom. Dont hesitate to go there, and ask for Tim Chapman, and thanks also to Chad Gnirk. More

Everyone in the office was very friendly and answered all of our . They worked with us to get us the price we wanted and we drove away happy and are enjoying our Chevy Cr answered all of our . They worked with us to get us the price we wanted and we drove away happy and are enjoying our Chevy Cruz. We traveled one hour and forty five minutes to this dealership from where we live and it was a good choice. More

Mike was very friendly and he worked with us to find just the right vehicle that we were looking for. It was one of the best car buying experience that we have had. We would recommend others to go to Berlin the right vehicle that we were looking for. It was one of the best car buying experience that we have had. We would recommend others to go to Berlin City Chevrolet and would also recommend others to have Mike as their salesperson. More

THEY WERE GREAT PEOPLE TO WORK WITH.I WAS TREATED LIKE FAMILY.IT WAS THE BEST BUYING EXPERIENCE I EVER HAD BUYING A NEW TRUCK.THANKS TO TIM&CHAD FOR BEING SO EASY TO WORK WITH.BRUCE E. KUNZLER.I ALSO HAD FAMILY.IT WAS THE BEST BUYING EXPERIENCE I EVER HAD BUYING A NEW TRUCK.THANKS TO TIM&CHAD FOR BEING SO EASY TO WORK WITH.BRUCE E. KUNZLER.I ALSO HAD A GOOD EXPERIENE WORKING WITH CAROLYN IN FINANCE. More