Berlin City Chevrolet GMC Buick

Please forward this to your manager bobby as well as chad crane for review. I'm emailing you all today to let it be known that I had the worst experience at Berlin city GM and I will do everything in my powe crane for review. I'm emailing you all today to let it be known that I had the worst experience at Berlin city GM and I will do everything in my power to let others know of my experience. Your ads say that you can help anyone with bad credit. Well in my case that's false advertising as I don't have the greatest credit and I have pretty much been rejected to purchase a vehicle with Scott knap at the Gorham NH Berlin city location. I first contacted Scott about a week ago with interest in purchasing a vehicle and possibly trading my current vehicle in as well. I have terrible service at my home so I asked if it would be possible to keep in touch via email. He said that was not a problem. It took Scott no time at all to email me a copy of a credit application to see what he was working with. It then took over a day for him to get back to me after I called and sent emails in question of the status of my credit app. He asked if I could get a co signer. I didn't have a co signer to put on the app so he then said we could try without one. It then was another couple days before I finally got in touch with Scott and he replied that he had not yet submitted a deal to see if I could get approved. I had picked out a vehicle and Scott said that it was not a good vehicle for me to try for as it was too expensive. So I then picked out another vehicle and  he again said it wouldn't work as this one had too many miles. I then picked out a third vehicle for him to try on and he said he submit and try and get back to me. Scott did not once return my calls ever since the day he ran my credit and saw it wasn't the greatest. That looks very bad for Berlin city. I then called him for the 4th time that day and Scott replied that wells Fargo was willing to play ball but only with some money down. Oh and this is after scott told me he submitted the offer on a different car then i asked him too. I asked him to suit on a silver impala and he submitted on a brown impala because he thought it would be a better car for me. Rediculous. I told him I could put 500 down at the most. He then said he'd get back to me. Again he didn't contact me I had to contact him the very next day. He said we could get it done with 1000 down and I could get in to the car. I then talked to my boss and sold him a tv of mine to get the 1000 dollars I needed for down payment. Very excited I called Scott back and told him I got ahol of the cash he says ok I'll call you back there was a lot of people in the showroom..again I was not top priority to Scott because of my credit. Not hearing from Scott for several hours I call him back and he then tells me I can't get in to the car because my truck for trade In is not worth enough. He lied to me and jerked me around for a week to just be told I couldn't get the vehicle. I then called the manager bobby. He did not give his last name. Bobby told me he would do some digging and call me back. He DID call me back..very surprised. He said that because I owed 8200 on my truck they had to find a vehicle that had good book value. He kept saying it was nearly impossible and it would be like "finding a needle in a haystack". He then said he'd look for a car and call me early morning the next day. I never received a call back from bobby and I called him and left a message. Bobby then called me back in the afternoon and told me if I wanted to go elsewhere it would be in my best interest as again it was like finding a needle in a haystack and if he "happens" to stumble upon that vehicle that's impossible to find he would call me. Let it be known that no one should be treated this way because if a credit score. I will be contacting the better business bereau and file a complaint. I also will be contacting the local Berlin nh newspaper to publish my experience in the paper so that others know of my experience. I also want to warn people with bad credit should stay away from Berlin city and save themselves the embarrassment an hassle. Scott I have a copy of this email and if I do not hear from chad then I know you havnt sent this to him. I will come and deliver in person on my way to the paper. Thank you for the worst experience in my life and it's ashame you did it to someone who doesn't take crap like this from anyone. Everyone will know what happened at Berlin city! More

They followed through with my interest in a vehicle. They were not pushy and understood my needs. They made sure i understood my options and worked hard to find allbthe rebates that were available to me. were not pushy and understood my needs. They made sure i understood my options and worked hard to find allbthe rebates that were available to me. More

Buying a truck through Bob was a great experiance as he was prompt on all our e-mails and phone calls. I would reccomend him to all my friends that are looking at buying a vehicle from berlin city. As for was prompt on all our e-mails and phone calls. I would reccomend him to all my friends that are looking at buying a vehicle from berlin city. As for the reason i only gave it a good on the price is because all vehicles are over priced as far as anyone is concerned it has nothing to do with any sales person they can only do so much. Highly recommeneded sales person Stan More

I had worked with Bobby for about a week, not pressuer and it was very convenient. My search was sucessful and it was great having my car delivered to me. I never had to leave the area to get a great deal and it was very convenient. My search was sucessful and it was great having my car delivered to me. I never had to leave the area to get a great deal. More

I live in Maine and have bought 5 vehicles from Berlin City. I think John Given is one of the best salesmen that I have ever dealt with. He worked with me after the original sale to make my payment even m City. I think John Given is one of the best salesmen that I have ever dealt with. He worked with me after the original sale to make my payment even more affordable, and was able to get me a little better trade in Value out of my 2004 Tahoe. I bought a 2011 Silverado and love the truck!!! More

Al was awesome, took care of my service issue even though I live in another state. He was timely, cordial and professional-I will be purchasing my next car from Berlin city because of the service from both I live in another state. He was timely, cordial and professional-I will be purchasing my next car from Berlin city because of the service from both Al and John Givens. More

John Given is a very pleasant, helpful and courteous salesman when we were looking to change vehicles. We told him what we were looking for and he went out of his way to find the vehicles to suit our ne salesman when we were looking to change vehicles. We told him what we were looking for and he went out of his way to find the vehicles to suit our needs. We have bought 2 vehicles from him and we will deal with him again. More

my sales person was very helpful during my buying experience. i received everything that was agreed upon. my finance person was very helpful as well.my overall buying experience was very pleasent i a experience. i received everything that was agreed upon. my finance person was very helpful as well.my overall buying experience was very pleasent i am very satified and would highly recommend this dealership. More

John and his team @ Berlin City always provide me & my company excellent service and responsiveness when buying Trucks. Turn around time is excellent, they dont waste any of my time. In addition, they my company excellent service and responsiveness when buying Trucks. Turn around time is excellent, they dont waste any of my time. In addition, they are always price-competitive. More

Just purchased a Chevy Tahoe from Berlin City. My sales person was John Given. I live in New York and knew exactly what I wanted as far as the vehicle was concerned. Tried to do business in New York locall person was John Given. I live in New York and knew exactly what I wanted as far as the vehicle was concerned. Tried to do business in New York locally but the sales people just didn't listen to what I was saying. John was very professional and we got the deal done via phone/email in a few hours and they delivered the vehicle to my doorstep on a Sunday with a full tank of gas! There has been a small issue with the contract but John is working on making it right and I have confidence that it will be resolved. Would recommend Berlin City and John Given. More