Berlin City Auto Group - Service Center

Incompetent Service _ Charged for a new battery that was never installed. Didn't discover this until many weeks later when battery failed. Was informed by a different H _ Charged for a new battery that was never installed. Didn't discover this until many weeks later when battery failed. Was informed by a different Honda dealership that car battery was several years old. _ Unable to fix a brake problem. Took car to different Honda dealership who fixed the problem in accordance with a fix described in a Service Bulletin issued over a year prior to my brake problem. More

Honest and exceptional service I chose to use Berlin city auto group for a repair on my 2014 Chrysler town and country because the local dealer that I purchased a vehicle from coul I chose to use Berlin city auto group for a repair on my 2014 Chrysler town and country because the local dealer that I purchased a vehicle from could not get me in for a week and the previous transmission repair which failed seem to be more of a hassle for them to complete and the customer service was subpar at my local dealer not only on the previous repair but the purchase of my vehicle Berlin city auto group will have my business for now on their service was better than expected and honest I would especially like to thank Marlena the service writer for keeping me up-to-date on repairs and the offer of a rental car thank you very much Berlin city More

absolutely terrible experience rude discourteous unprofessio denied me service of my new Nissan Titan which is only 4 days old because I did not purchase it from them their general manager swore at me refuse me denied me service of my new Nissan Titan which is only 4 days old because I did not purchase it from them their general manager swore at me refuse me a rental vehicle a very terrible experience for a first-time car ownerwas forced to drive a broken truck home and had to fix it myself because they would notthey all treated me badly from the Toyota Department to the Nissan Department and they were all swearing behind my back and down talking my vehicle because I did not purchase it there I made a consumer affair report to the Nissan Corporation and I am receiving help from the dealership that I bought it from to fix the problem with Berlin cities management better shut the power off in the hot tub of runoff the only dealership I've had good luck with and would recommend is Marcs Motors Sanford Maine More

Car would not start. From Canada on vacation in NH when got some problem with the car. Would not start. Got a boost and made it to the dealer. Found out the battery was From Canada on vacation in NH when got some problem with the car. Would not start. Got a boost and made it to the dealer. Found out the battery was due to be changed and was completely dead. Of course I did not have an appointment but they took me in anyway and saved my vacation. Excellent service from a very helpful staff. Thanks again. More

great service called berlin city ford for inspection . they made prompt appointment. servicepeople were kind and helpful. visit was not too long which is good. wife called berlin city ford for inspection . they made prompt appointment. servicepeople were kind and helpful. visit was not too long which is good. wife brought the car and was very pleased More

Three chances Not once but three times and still had to go to another garage to get it fixed right. Each time I lost a days wages cause their service is only open d Not once but three times and still had to go to another garage to get it fixed right. Each time I lost a days wages cause their service is only open during my jobs hours. Never again. More

Warranty dodge... My wife bought a 4runner from Berlin City and it came with a 70,000 mile warranty.. The check engine light came on and we took it in to get checked ou My wife bought a 4runner from Berlin City and it came with a 70,000 mile warranty.. The check engine light came on and we took it in to get checked out and they reset the light saying it wasn't a big deal.. This happened twice with light staying off both times for a short time then coming back on.. The third time we took it in was after the warranty had expired and we were told it would be $3,500 to shut the light off because the catalytic converters were bad..They dodged the warranty and stuck us with the bill.. Needless to say we stopped going to Berlin City for anything until parts of the 4runners frame started to rot away. When we took it in to be looked at Berlin City told Toyota we didn't have it worked on there anymore and Toyota refused to look at it or help us in any way even though Berlin City's tech's said the frame was unsafe.. Buyer beware , I wouldn't buy a stick of gum from these people... More

Completely incompetent service department. Brought vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle to completely shut down while driving. More

I have been in this business 15 years.I order parts and check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and posi check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and positive.Never saw her have a bad(I am sure she has seen a few of mine) She goes the extra mile.She always ask me if I am happy with how things are going,if there are any problems? Which I am proud to say there is NOT. With that all said..........Thanks June!!!!! More