Berlin City Auto Group - Service Center

Pick up and drop off or excellent. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. I was notified of everything as our vehicle was being serviced and called when they were ready to drop off. More

They did a great job and i will be bringing it back for future updates and services. Thanks Guys. future updates and services. Thanks Guys. More

Berlin City Nissan had my Pathfinder for almost two months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no months for service for a battery power, computer system issue. We had to call multiple times to try to get updates and questions answered, usually no one called back. It took us making multiple calla per week to manage to get someone to answer a phone. With the repair work finally completed we picked up the car on Wednesday evening and the battery light began flashing almost immediately. We made it home, battery light flashing intermittently but car starting and running ok until Saturday. Saturday afternoon I was stranded on the side of the road when the battery drained. So after two months over $500 in parts and over $600 in-service they did not fix the problem at all. I was willing to ignore the poor customer service on the assumption my car had been fixed, but this was both the worst customer service we have had and got back a still not functioning car. More

They denied my 10/100k warranty repair on a two year old car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could car with 56k miles because I did my own oil changes. On top of that I had to call multiple times to get updates. Their service advisor, if you could call him that, was too busy or just didn’t care enough to send a text to update me on the progress. They claim staff shortages but how long does it take to type a message to a customer that bought a new car from them two years ago that they couldn’t drive due to a catastrophic failure of the manufacturer. I used to trust Honda as a reliable brand that you could take 200k+ miles with routine maintenance. Either that is no longer true or Berlin City Honda just doesn’t care. They probably care more about their bottom line than taking care of customers. More

Good quality work and helpful working with warranty company to find coverage when qualified. These guys took my time frame seriously and service manager was very quick to respond when I had questions. company to find coverage when qualified. These guys took my time frame seriously and service manager was very quick to respond when I had questions. TY and will recommend More

The service department was fantastic for my recall appointment,. Essentially the man at the front desk appointment,. Essentially the man at the front desk More

Chad and the crew was great to deal with! I would highly recommend my friends and family to Berlin City! I would highly recommend my friends and family to Berlin City! More

Very professional, helpful, and knowledgeable. The place was clean and Dave was very good. Awesome work got me In before my appointment. And signed me up for a 2 year maintenance program. The staf The place was clean and Dave was very good. Awesome work got me In before my appointment. And signed me up for a 2 year maintenance program. The staff was up on things, and kept me informed. I would recommend them to anyone. More

My experience at this dealership was very satisfactory. The service was very professional, courteous, and they did all they said they would do and more. The service was very professional, courteous, and they did all they said they would do and more. More

Damon and Lori were so great to get my tires swapped out and fit me in a timely manner. and fit me in a timely manner. More