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Berlin City Auto Group
Gorham, NH
278 Reviews
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
The easy way is a philosophy of doing business that finds a way to satisfy each and every customer. It’s the highest level of service. It means no hassles of any kind. It’s a way to make a connection to the community by saying, “we’re all neighbors, and we’re here to make life easier.” Visit us today, and experience the Easy way to buy a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 278 reviews
December 18, 2020
Excellent experience. Hassle free online sale. Accurate and clean delivery of vehicle. Appreciate the transparency. Nice new ram. Likely to recommend this facility to friends. and clean delivery of vehicle. Appreciate the transparency. Nice new ram. Likely to recommend this facility to friends. More
by Jahans01
Employees Worked With
John Mackillop
September 03, 2020
Excellent responsiveness, pricing, delivery and general helpfulness. Would definitely buy again. Found the car I wanted online, contacted the dealership, immediate reply, quick painless negotiations and helpfulness. Would definitely buy again. Found the car I wanted online, contacted the dealership, immediate reply, quick painless negotiations and car was delivered exactly as promised/advertised. More
by Barakoutie
Employees Worked With
Russell, Tom
August 18, 2020
Berlin city was very easy to deal with fast and friendly staff jake drouin was awesome . Very helpful in helping me purchase my new Chevy traxs love the car thank you jake and the staff for making this a staff jake drouin was awesome . Very helpful in helping me purchase my new Chevy traxs love the car thank you jake and the staff for making this a easy purchase More
by Tinasb4u
Employees Worked With
Jake drouin
August 02, 2020
Berlin City was a very easy dealership to work with. They have me exactly what I wanted for my trade in and made sure I got the best deal on a new vehicle. John was an excellent salesman who worked within my have me exactly what I wanted for my trade in and made sure I got the best deal on a new vehicle. John was an excellent salesman who worked within my timeframe and got me in and out. More
by Nick
Employees Worked With
John Mackillop
July 30, 2020
Adam the salesperson was knowledgeable and courteous. Was able to do much of the sale over the phone and text. Vehicle was ready as promised. Extended warranty treatment completed in timely manner. Was able to do much of the sale over the phone and text. Vehicle was ready as promised. Extended warranty treatment completed in timely manner. More
by Bkent76678
Employees Worked With
Adam
July 23, 2020
Everyone was very nice and helpful! Almost everything was done over the phone the day before, when I got to the dealership I test drove the car and then signed the paperwork! Pretty quick and easy process! done over the phone the day before, when I got to the dealership I test drove the car and then signed the paperwork! Pretty quick and easy process! More
by Hartshorn3
Employees Worked With
Jeff
July 22, 2020
"Easy" buying process - is a waste of time Want to buy a vehicle using Berlin City’s “Easy” process? – forget about it. I tried to buy a 2019 used vehicle and offered $400 less than they wante Want to buy a vehicle using Berlin City’s “Easy” process? – forget about it. I tried to buy a 2019 used vehicle and offered $400 less than they wanted. The salesman – “Bill” told me he would check with his manager and get back to me later that day or the next morning. 10 days later, hearing nothing and after chasing them, an admin reaches out to me and asks if she can “help”. A few emails later she says the car miraculously sold that day. All I can say is BEWARE. A complete waste of my time. Weak sales and support all around. I can only imagine what happens after a sale. More
by NH Business Owner
Employees Worked With
Bill
June 17, 2020
Service Had A paint glaze put on my Jeep. Randy was awesome about making sure I received this service. Marlena was her awesome self, very nice. Had A paint glaze put on my Jeep. Randy was awesome about making sure I received this service. Marlena was her awesome self, very nice. More
by Lucy
Employees Worked With
Randy Stewart and marlena
