Berlin City Auto Group

I would recommend any of my friends to see Andrew Moser at your dealership. He was friendly, helpfull, knows his job well and got things done without all the typical haggling you would normally see at othe at your dealership. He was friendly, helpfull, knows his job well and got things done without all the typical haggling you would normally see at other dealerships. I am pleased with the whole experience from Berlin City. The only bad thing i have to say is the hidden costs associated with the extended warranty, insurance, delivery fee " you guys waived it for me" and a few things like that. It was probably made clear to me but i was in a hurry and should have taken more time to read the fine print.All in all i got what i wanted and got it fast.And it was nice dealing with a salesman such as Andrew Moser whom is very good at what he does. P.S I bought a car in 2000 from you guys and was so frustrated with the haggling over the price that i said i would never come back to you guys.I told the salesman up front i dont have time to be there all day and wanted the best price up front and where i needed to be on my payment. Well after all day we finally agreed on the price/payment.I almost walked out. It should have been done up front like i asked.I understand you want to make the most amount of money possible but it also almost cost you the sale of the new car to me and any future cars and anyone i referred you to. I am glad to see things have changed. Thanks, Dan Verge More

After spending a long time looking at vehicles online, I finally found one that would fit my needs at Berlin City. My mother recently bought a vehicle there, and recommended we contact Andrew Moser as she finally found one that would fit my needs at Berlin City. My mother recently bought a vehicle there, and recommended we contact Andrew Moser as she had a positive experience working with him. We did just that. Not only was he able to assist us in finding the perfect vehicle to fit our needs, he was also friendly, efficient, and was able to help us quickly find financing options that would work for us. I would absolutely recommend Berlin City to anyone for their large selection of vehicles, reasonable pricing, excellent customer service, and ability to make purchacing a vehicle an enjoyable experience. More

Andrew was extremely polite, pleasant and prompt with giving and getting information for my new lease. He was able to find the vehicle my wife and I wanted in a short amount of time, and did weverything giving and getting information for my new lease. He was able to find the vehicle my wife and I wanted in a short amount of time, and did weverything he could to make the deal happen seamlessly. More

I have been a customer of Berlin City since the early 1990's. I have always been treated with respect and felt I received a very equitable deal. We have just recently purchased a Toyota. We had such a 1990's. I have always been treated with respect and felt I received a very equitable deal. We have just recently purchased a Toyota. We had such a good experience when we were forced into replacing our Truck we went back to purchase a Dodge. If we have had any service issues they have always worked to correct the transaction to our satisfaction. You can always count on the deal being fair, the service being excellent, all with courtesy, a smile, and an honest desire to always improve so that customers like us will return again and again. A very fresh approach in today's economy! More

When I went to Berlin City, I wasn't sure if I was going to get the car I was really looking for, but with the help of your salesman Andy Moser I was able to find the car I wanted at the price I was able to to get the car I was really looking for, but with the help of your salesman Andy Moser I was able to find the car I wanted at the price I was able to afford. Andy was helpful and was able to answer all my questions. I would definitely recommend Berlin City and especially recommend Andy. Thanks again More

We've now bought two vehicles from George Malloy at Berlin City. George is the most straight forward honest salesperson I've ever met. He doesn't guess at guestions; he knows or he finds out. He hel Berlin City. George is the most straight forward honest salesperson I've ever met. He doesn't guess at guestions; he knows or he finds out. He helps you find the ride you're looking for with no pressure. It's like bringing a good friend who's a Toyota expert with you when you look for your car. We've gotten good prices on both vehicles and good trade-in value for our cars. The initial quote on the car is better than any other dealer we contacted. They get to the bottom line quickly. The service department is good. We've only had oil changes and tire rotations so far, but the service people are friendly and helpful. My only less positive comment is scheduling service. It can be difficult to get a timely appointment for service. We normally have to schedule 1 to 3 weeks in advance. The flip side of this is people who are busy are typically good at what they do and are in demand. I believe this is the case with the Berlin City service department. More

Buying a car isn't the least stressful thing in life to do. But Salesman Randy Stewart was the most helpful, knowledgeable, and HONEST sales person we have ever done business with. He was there for us (the do. But Salesman Randy Stewart was the most helpful, knowledgeable, and HONEST sales person we have ever done business with. He was there for us (the Customer) and not just the "SALE". He is not pushy, and made us feel comfortable with the experience. When we had an issue with one of our vehicles he even personally scheduled and picked our vehicle up for service. Now that is service!!! I understand he isn't able to do that for everyone or for every circumstance, but any salesman who is that involved in making a customer happy, has my vote. We personally feel Berlin City Auto Group is lucky to have him and we will be back to buy our next vehicle from Randy Stewart!! Thank you again Randy for the remarkable car buying experience.. Just a side note- we have purchased two new vehilces from Randy in the past two years and both occasions dealing with him were perfect!! The last vehicle we purchased he spent countless (alot) hours with my wife assisting her in finding the right car for her needs. She ended up buying a Kia Sorento and she has been so happy with it. Since then we have sent four good friends to Randy for their new vehicle purchases and they ALL were very impressed with him. If you want a no pressure, knowledgable, hard working sales person, I personally recommend you to give him a call. Shawn White New Hampshire More

Berlin City listen to what I wanted for a car and offered suggestions. George Malloy was very patient and knowledgeable about Toyota and worked with us to find the best car for us. There was no pressure an suggestions. George Malloy was very patient and knowledgeable about Toyota and worked with us to find the best car for us. There was no pressure and they treated us fairly. I knew the value of my trade up front and they were consistent in the quote throughout. (no games!) I will go back there in the future and tell me family and friends about the expereince. More

Everyone at Berlin City Toyota worked with me to get me the vehicle I wanted at a price that matched my needs. David Coulombe actually matched me with a vehicle that was better than the one we originally the vehicle I wanted at a price that matched my needs. David Coulombe actually matched me with a vehicle that was better than the one we originally wanted and kept in constant contact with me throughout the process. I would highly reccommend this dealership and David! More

David was an extremely helpful salesperson who went above and beyond to make sure we were happy with our purchase. He worked really hard to make the car that we wanted fit into our budget. Not only did he and beyond to make sure we were happy with our purchase. He worked really hard to make the car that we wanted fit into our budget. Not only did he succeed, but he also had the car delivered to our home! David was great with all of the small details, and I would HIGHLY recommend him to anyone. We will be seeing David for our future car needs. Thanks David!! More