Berlin City Auto Group

Completely incompetent service department. Brought vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle to completely shut down while driving. More

I have been in this business 15 years.I order parts and check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and posi check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and positive.Never saw her have a bad(I am sure she has seen a few of mine) She goes the extra mile.She always ask me if I am happy with how things are going,if there are any problems? Which I am proud to say there is NOT. With that all said..........Thanks June!!!!! More

Great experience buying my Honda CRV! I would absolutely buy there again. Missy even came in on her day off so I could pick up my new car!! I would recommend Berlin City to everyone after the experience I buy there again. Missy even came in on her day off so I could pick up my new car!! I would recommend Berlin City to everyone after the experience I had there. More

Everything worked out very well! Missy helped not only me, but also my wife that may be looking for a vehicle soon. The staff was very accommodating. me, but also my wife that may be looking for a vehicle soon. The staff was very accommodating. More

I loved that I was able to come to an agreement with Berlin City via email while I worked. With a full time job, a 2 year old and online classes I have very little free time so this fit my schedule per Berlin City via email while I worked. With a full time job, a 2 year old and online classes I have very little free time so this fit my schedule perfectly. More

George was ready for us at the time of the appointment and made us feel very comfortable. Asked us questions regarding what we wanted in a vehicle and we were very happy with his listening skills and ove and made us feel very comfortable. Asked us questions regarding what we wanted in a vehicle and we were very happy with his listening skills and overall approach to our needs. We bought the Toyota Highlander after trying out a Jeep Grand Cherokee. He made it easy for us and he even called our Insurance Carrier to make sure we'd be insured as we drove out of the Dealership that very day! I had mentioned to George that I had lost a small article and was pretty sure that it was in the car that we were trading in. George looked for it while we were signing papers. After the papers were signed and he graciously asked if he could help us with the bluetooth accessory in the new car with our cell phones, I was surprised to find my lost article "found" sitting right on the console! I was so surprised that he had taken the time to look for it. You could tell that he was just as pleased to find it. Rick was also very friendly as he was the person we dealt with to sign all the papers - he made the process go very smoothly as he asked us all the questions that should be asked, i.e., regarding extra warranties, etc... We will tell all of our friends about the great experience we had buying a new vehicle. As George said more than once, "Today is YOUR day. We want you to be satisfied." And we are! More

Berlin City Auto Group gave me the BEST car buying experience I ever had! They were super friendly, extremely helpful & knowledgable. They understood what I needed and wanted and helped me get it all experience I ever had! They were super friendly, extremely helpful & knowledgable. They understood what I needed and wanted and helped me get it all at a GREATER Price than I tought possible. George Malloy was my salesman and he made it all so EASY! He's Top Notch! This was my second time buying from them and will definitely not be the last. I can easeily say I will be a loyal repeat customer. More

Glad to have met George for this experience, as I haven't bought a new car in a long time. He listened to me and was extremely patient, unlike the reps from the other dealers I went to. After the sale, he bought a new car in a long time. He listened to me and was extremely patient, unlike the reps from the other dealers I went to. After the sale, he has gone beyond what I would expect to try and help me with questions i had. the dealership itself seems to be that way as well. great experience! More

What a GREAT experience! Bought a vehicle site unseen!! The whole transaction was done via Internet/email. Missy was wonderful and SUPER responsive. As soon as I hit send there was an answer in my inbox. T The whole transaction was done via Internet/email. Missy was wonderful and SUPER responsive. As soon as I hit send there was an answer in my inbox. The price, quality and overall experience was EXCEPTIONAL! I'm sending all my friends to Missy and Berlin City. Thank you so much. More

Buying our new Toyota Tundra from David and all of the guys at Berlin City was a great experience!!! Thank you for all your help! guys at Berlin City was a great experience!!! Thank you for all your help! More