Berlin City Auto Group

The salesperson Mike was fantastic. I bough a Kia Soul and I would tell anyone to go to Mike. The real issue is Jamie in financing. I came in pre approved by my bank but Jamie kept pushing the financing and I would tell anyone to go to Mike. The real issue is Jamie in financing. I came in pre approved by my bank but Jamie kept pushing the financing by trying to say that my interest rate was conditioned on 20% down. Mind you this was through my bank- why would he think he knew my loan terms. I even called my loan officer just to confirm that my interest rate was locked in regardless of what I put down. He was pushy and rude. However, with that said I would go back to Mike in a hearbeat and you should too my advice is to either 1. walk in pre approved and don't even let them try to get you a better interest rate because then you will have to deal with Jamie or if you do deal with Jamie double check everything he says. Also, I found Jamie to be very condescending- he kept " telling" me things as though I was an idiot and spoke down to me. I found the financing department overall to be difficult and rude (perhaps because I was a women). When I asked for the documents to review before the car was delivered I was told they could not fax them due to banking laws. However, when the car came to the home I saw fees that had not been explained and as an attorney I read everything before signing it. When I inquired I was treated again by the financing department a bothersome. It says a lot about how great Mike was that despite what I wrote about Jamie I will go back when we are ready to buy another car in the future. He was nice, easy going and helpful. Also the sales manager at Kia was beyond helpful! More

Joseph E Sabins These guys are the best. I buy several Joseph E Sabins These guys are the best. I buy several new vehicles, their deal was very good with no hassle or nonsense. The delivery service wa Joseph E Sabins These guys are the best. I buy several new vehicles, their deal was very good with no hassle or nonsense. The delivery service was also top shelf. I will buy from this company again. More

I contacted Berlin City via internet, received a prompt response and follow up requests were dealt with in a timely manner. I came to the dealership, met with Joe Sabins, went for a test ride, made my dec response and follow up requests were dealt with in a timely manner. I came to the dealership, met with Joe Sabins, went for a test ride, made my decision, was given a fair price for my trade, and out the door in less than 3 hours! I am the proud owner of a 2013 Toyota Tacoma 4x4 Access Cab. Thank you! Colette Haywood, Littleton, NH More

Both Missy & Jamie made us feel good about our transaction. We felt like they really wanted our business. It was worth the trip from Norway, ME and we love our new Highlander... transaction. We felt like they really wanted our business. It was worth the trip from Norway, ME and we love our new Highlander... More

I just purchased a brand new Toyota Highlander 2012. I really did my homework! I live in Vermont and no one in Vermont could come close to matching Berlin City in Gorham, NH price. I also had a trade. T really did my homework! I live in Vermont and no one in Vermont could come close to matching Berlin City in Gorham, NH price. I also had a trade. They gave me a fabulous price on my trade without ever seeing the car (I sent them photos and a review of the car). It was not this long ridiculous drawn out process of haggling back and forth over price. When I got there, the paperwork was already done! Paul was super nice and helpful. Even found some stuff in my old car I would not want to leave. The whole process was quick and painless and I saved thousands of dollars over what Vermont dealers could do. If people want to get the absolute best price on a new car, it is worth your time to check out Berlin City in Gorham NH. More

I got great customer service help and answers to questions when looking for a new car with trade-in. The salesman Mr. George Malloy has took extra time in helping us above and beyond after purchasin questions when looking for a new car with trade-in. The salesman Mr. George Malloy has took extra time in helping us above and beyond after purchasing the car. His knowledge of the vehicle we bought and of Toyota was a great help to us. More

I purchased a Toyota Highlander from George in 2006 and was very happy with the service I received from him; I felt that he is trustworthy and very helpful. I just purchased another new vehicle from him a was very happy with the service I received from him; I felt that he is trustworthy and very helpful. I just purchased another new vehicle from him again with the same results. I am a Toyota person and I believe in the product and I believe in Berlin City. I also dealt with Rick who also treated me with the same professionalism as George. Rick explained all my options and secured a great interest rate for me. The both men are a credit to Berlin City and I will continue to do business with your company. Thank You. More

Completely incompetent service department. Brought vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle to completely shut down while driving. More

I have been in this business 15 years.I order parts and check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and posi check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and positive.Never saw her have a bad(I am sure she has seen a few of mine) She goes the extra mile.She always ask me if I am happy with how things are going,if there are any problems? Which I am proud to say there is NOT. With that all said..........Thanks June!!!!! More

Great experience buying my Honda CRV! I would absolutely buy there again. Missy even came in on her day off so I could pick up my new car!! I would recommend Berlin City to everyone after the experience I buy there again. Missy even came in on her day off so I could pick up my new car!! I would recommend Berlin City to everyone after the experience I had there. More