Berlin City Auto Group

Both Missy & Jamie made us feel good about our transaction. We felt like they really wanted our business. It was worth the trip from Norway, ME and we love our new Highlander... transaction. We felt like they really wanted our business. It was worth the trip from Norway, ME and we love our new Highlander... More

I just purchased a brand new Toyota Highlander 2012. I really did my homework! I live in Vermont and no one in Vermont could come close to matching Berlin City in Gorham, NH price. I also had a trade. T really did my homework! I live in Vermont and no one in Vermont could come close to matching Berlin City in Gorham, NH price. I also had a trade. They gave me a fabulous price on my trade without ever seeing the car (I sent them photos and a review of the car). It was not this long ridiculous drawn out process of haggling back and forth over price. When I got there, the paperwork was already done! Paul was super nice and helpful. Even found some stuff in my old car I would not want to leave. The whole process was quick and painless and I saved thousands of dollars over what Vermont dealers could do. If people want to get the absolute best price on a new car, it is worth your time to check out Berlin City in Gorham NH. More

I got great customer service help and answers to questions when looking for a new car with trade-in. The salesman Mr. George Malloy has took extra time in helping us above and beyond after purchasin questions when looking for a new car with trade-in. The salesman Mr. George Malloy has took extra time in helping us above and beyond after purchasing the car. His knowledge of the vehicle we bought and of Toyota was a great help to us. More

I purchased a Toyota Highlander from George in 2006 and was very happy with the service I received from him; I felt that he is trustworthy and very helpful. I just purchased another new vehicle from him a was very happy with the service I received from him; I felt that he is trustworthy and very helpful. I just purchased another new vehicle from him again with the same results. I am a Toyota person and I believe in the product and I believe in Berlin City. I also dealt with Rick who also treated me with the same professionalism as George. Rick explained all my options and secured a great interest rate for me. The both men are a credit to Berlin City and I will continue to do business with your company. Thank You. More

Completely incompetent service department. Brought vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle to completely shut down while driving. More

I have been in this business 15 years.I order parts and check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and posi check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and positive.Never saw her have a bad(I am sure she has seen a few of mine) She goes the extra mile.She always ask me if I am happy with how things are going,if there are any problems? Which I am proud to say there is NOT. With that all said..........Thanks June!!!!! More

Great experience buying my Honda CRV! I would absolutely buy there again. Missy even came in on her day off so I could pick up my new car!! I would recommend Berlin City to everyone after the experience I buy there again. Missy even came in on her day off so I could pick up my new car!! I would recommend Berlin City to everyone after the experience I had there. More

Everything worked out very well! Missy helped not only me, but also my wife that may be looking for a vehicle soon. The staff was very accommodating. me, but also my wife that may be looking for a vehicle soon. The staff was very accommodating. More

I loved that I was able to come to an agreement with Berlin City via email while I worked. With a full time job, a 2 year old and online classes I have very little free time so this fit my schedule per Berlin City via email while I worked. With a full time job, a 2 year old and online classes I have very little free time so this fit my schedule perfectly. More

George was ready for us at the time of the appointment and made us feel very comfortable. Asked us questions regarding what we wanted in a vehicle and we were very happy with his listening skills and ove and made us feel very comfortable. Asked us questions regarding what we wanted in a vehicle and we were very happy with his listening skills and overall approach to our needs. We bought the Toyota Highlander after trying out a Jeep Grand Cherokee. He made it easy for us and he even called our Insurance Carrier to make sure we'd be insured as we drove out of the Dealership that very day! I had mentioned to George that I had lost a small article and was pretty sure that it was in the car that we were trading in. George looked for it while we were signing papers. After the papers were signed and he graciously asked if he could help us with the bluetooth accessory in the new car with our cell phones, I was surprised to find my lost article "found" sitting right on the console! I was so surprised that he had taken the time to look for it. You could tell that he was just as pleased to find it. Rick was also very friendly as he was the person we dealt with to sign all the papers - he made the process go very smoothly as he asked us all the questions that should be asked, i.e., regarding extra warranties, etc... We will tell all of our friends about the great experience we had buying a new vehicle. As George said more than once, "Today is YOUR day. We want you to be satisfied." And we are! More